Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

4.5 Rating 496 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 496 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice temporary home for my arrival in London. Very friendly and helpful staff. Would recommend!”

Helpful Report

Posted 3 years ago

Hi Jordan, Thanks so much for the 5* review. We're glad we could provide you with a great home for when you arrived in London and it's great to hear the team were helpful during your stay! Thanks again for the recommendation. Best wishes, Joanna

Posted 3 years ago

“I highly recommend Portland Brown! The staff is very friendly and helped make my stay comfortable.”

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Posted 3 years ago

Hi Jimin, We're so glad you enjoyed your stay with us and we hope to see you again! Best wishes, Joanna

Posted 3 years ago

“The place was very nice and clean. They are very helpful and answer your enquiries as soon as possible.”

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Posted 3 years ago

Hi Suna, Thank you for your 5* review! We pride ourselves on our customer service, so I'm thrilled you had a great experience with the team. Kind regards, Joanna

Posted 3 years ago

“Fantastic place, responsive and thoughtful service from Portland and Brown. Would put in a new carpet in the lounge after long stays.”

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Posted 4 years ago

Hi Adam, Thanks for your fantastic review! We will take on your feedback regarding the carpet. Kind regards, Joanna

Posted 3 years ago

“Everything was amazing! I really enjoyed my stay and even let a tear down my cheek when I had to leave :) Thank you very much for arranging it!”

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Posted 4 years ago

Hi Valentin, Thank you for the glowing feedback! We are thrilled you had such a great time and we are very much looking forward to your return. See you soon! Warm regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Apartment was very good with all needed appliance and dishes. The staff are ready to help with anything. The housekeeping service is perfect.”

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Posted 4 years ago

Hi Kim, We're so glad our team we're ready to help and it's great to hear the housekeeping team delivered a perfect service! Hopefully we get to see you again! Best wishes, Joanna

Posted 4 years ago

“I had a very pleasant stay in the apartment and the support team have been extremely helpful.”

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Posted 4 years ago

Hi Manoj, Thank you so much for the positive review. We're so happy our team was able to help you, we hope to see you in the future. Best wishes, Joanna

Posted 4 years ago

“Great location and very close to local CO-OP shop. Rooms are modern and spacious. ***** Allocated parking in the basement very convenient!”

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Posted 4 years ago

Hi Phil, Thanks for leaving us a great review! We're glad the apartment ticked all your requirements. We hope to see you again in the future. Kind regards, Joanna

Posted 4 years ago

“the flat was very nice”

Helpful Report

(Fenman House) - Posted 5 years ago

Thank you so much for your review. We're glad you enjoyed the apartment and we all look forward to seeing you again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Great service overall (e.g. the additional airbed upon request) and good houskeeping!”

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(Condor House) - Posted 5 years ago

Thank you for posting such a lovely review! We very much appreciate your comments regarding our service and Housekeeping Team. They mean the world to us. We hope to welcome you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“What I appreciated most was the very helpful contact / service I received regarding the all the booking and organisational matters.”

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(Spencer Heights) - Posted 5 years ago

Thanks for your review. It is great to hear that you experienced a great service while staying with us in London. I hope that you get to stay with us again. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Portland Brown really went out of their way with making me feel at home. They provided me with sweet welcome packages and valentine notes, and their cleaning was spotless. Communication with the customer service was easy.”

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(Widegate Street) - Posted 5 years ago

Hi Guro, Thank you for your 5-star review! It is fantastic to hear that you had such a great experience! We look forward to seeing you again soon. Best Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“When I got sick with a flu, a Portland Brown personnel checked in on and even brought me some food which I couldnt have bought on my own due to my weakness.”

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(62) - Posted 5 years ago

Hi Hannah, Thank you for taking the time out to leave a review. We try to provide all our guests a "home away from home", this also extends to becoming a support network for our guests when they require help and assistance. I am extremely happy that we could assist you in your time of need and provide you with a little comfort while you were unwell. I hope that we can welcome you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Sehr stylisches Apartment. Top Reinigungsservice. Top Transfer.”

Helpful Report

(34) - Posted 5 years ago

Thank you for taking the time to leave us your glowing feedback. Our staff works incredibly hard so positive comments such as yours are always a pleasure to read. We all look forward to welcoming you back in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The flat was fabulous; everything was perfect and the staff was very friendly and helpful”

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(60) - Posted 5 years ago

“Responsive and professional. The service was second to none. Thank you”

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(44) - Posted 5 years ago

Hi Dr. Pela, Thank you for your great review. Your kind words regarding our service and product were well received and I will be sure to share your feedback with our team. We hope to see you again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“My staying with Portland Brown was excellent. Employees at both the reservations and accounts teams were very eager to help and did their best to support me”

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(30) - Posted 5 years ago

Hi Christos, Thank you for leaving a fantastic review. We are happy to hear that you had an enjoyable stay with us. We are always on hand to help and assist our guests and we are glad that you got to experience this. I do hope you get to stay with us again in the future. Warm Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The apartment was comfortable and very neatly maintained. The support staff was always available to address queries & concerns. For the minor hot water issues we had at the apartment they were resolved immediately. Overall a very pleasant experience.”

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(31) - Posted 5 years ago

Hi Ajay, Thank you for your 5-star review! I am happy to hear that you enjoyed your apartment and we were quick and efficient resolving any issues and requests you had. We hope to see you again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Excellent service, a couple of times I needed support at short notice and both issues were resolved within hours. Next time I would definitely rent my apartment via Portland Brown again. Thanks a lot, peeps!”

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(157) - Posted 5 years ago

Hi Wolf, Thank you for taking the time to leave us your glowing feedback. I am pleased to hear that you received such a great service from Portland and the issues you did experience were resolved quickly and efficiently. We look forward to welcoming you back in the future! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The appartement was very comfortable and everything that I needed was provided. Portland Brown was very reactive to my requests and solved each problem I encountered quickly. The cleaning service was very good.”

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(91) - Posted 5 years ago

Hi Maeva, Thank you for your review. I am happy to hear that you liked your apartment and the service provided. On behalf of myself and my team, we look forward to seeing you soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

Portland Brown Ltd is rated 4.5 based on 496 reviews