Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.51

“Great service overall (e.g. the additional airbed upon request) and good houskeeping!”

(Condor House) - Posted 4 years ago

Thank you for posting such a lovely review! We very much appreciate your comments regarding our service and Housekeeping Team. They mean the world to us. We hope to welcome you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“What I appreciated most was the very helpful contact / service I received regarding the all the booking and organisational matters.”

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(Spencer Heights) - Posted 4 years ago

Thanks for your review. It is great to hear that you experienced a great service while staying with us in London. I hope that you get to stay with us again. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Portland Brown really went out of their way with making me feel at home. They provided me with sweet welcome packages and valentine notes, and their cleaning was spotless. Communication with the customer service was easy.”

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(Widegate Street) - Posted 4 years ago

Hi Guro, Thank you for your 5-star review! It is fantastic to hear that you had such a great experience! We look forward to seeing you again soon. Best Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“When I got sick with a flu, a Portland Brown personnel checked in on and even brought me some food which I couldnt have bought on my own due to my weakness.”

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(62) - Posted 4 years ago

Hi Hannah, Thank you for taking the time out to leave a review. We try to provide all our guests a "home away from home", this also extends to becoming a support network for our guests when they require help and assistance. I am extremely happy that we could assist you in your time of need and provide you with a little comfort while you were unwell. I hope that we can welcome you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Sehr stylisches Apartment. Top Reinigungsservice. Top Transfer.”

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(34) - Posted 4 years ago

Thank you for taking the time to leave us your glowing feedback. Our staff works incredibly hard so positive comments such as yours are always a pleasure to read. We all look forward to welcoming you back in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“The flat was fabulous; everything was perfect and the staff was very friendly and helpful”

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(60) - Posted 4 years ago

“Responsive and professional. The service was second to none. Thank you”

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(44) - Posted 4 years ago

Hi Dr. Pela, Thank you for your great review. Your kind words regarding our service and product were well received and I will be sure to share your feedback with our team. We hope to see you again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“My staying with Portland Brown was excellent. Employees at both the reservations and accounts teams were very eager to help and did their best to support me”

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(30) - Posted 4 years ago

Hi Christos, Thank you for leaving a fantastic review. We are happy to hear that you had an enjoyable stay with us. We are always on hand to help and assist our guests and we are glad that you got to experience this. I do hope you get to stay with us again in the future. Warm Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“The apartment was comfortable and very neatly maintained. The support staff was always available to address queries & concerns. For the minor hot water issues we had at the apartment they were resolved immediately. Overall a very pleasant experience.”

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(31) - Posted 4 years ago

Hi Ajay, Thank you for your 5-star review! I am happy to hear that you enjoyed your apartment and we were quick and efficient resolving any issues and requests you had. We hope to see you again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Excellent service, a couple of times I needed support at short notice and both issues were resolved within hours. Next time I would definitely rent my apartment via Portland Brown again. Thanks a lot, peeps!”

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(157) - Posted 4 years ago

Hi Wolf, Thank you for taking the time to leave us your glowing feedback. I am pleased to hear that you received such a great service from Portland and the issues you did experience were resolved quickly and efficiently. We look forward to welcoming you back in the future! Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“The appartement was very comfortable and everything that I needed was provided. Portland Brown was very reactive to my requests and solved each problem I encountered quickly. The cleaning service was very good.”

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(91) - Posted 4 years ago

Hi Maeva, Thank you for your review. I am happy to hear that you liked your apartment and the service provided. On behalf of myself and my team, we look forward to seeing you soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Staff very responsive for all our needs. Thanks you.”

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(43) - Posted 4 years ago

Hi Khandaker, Thank you so much for the kind words. We're really glad you enjoyed your stay and look forward to seeing you again in the future! Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Portland Brown were always highly responsive and efficient, with courteous, helpful, knowledgeable employees. Overall, an excellent experience. Thank you.”

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(327) - Posted 4 years ago

Hi Martyn, Thank you so much for your sparkling review! The team work very hard to provide the highest possible level of service and it's great to see it appreciated by our guests! Warm Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“It was the best apartment I have ever lived in!”

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(110) - Posted 4 years ago

Hi Tomasz, Thank you for the glowing feedback! I am thrilled you had such a fantastic stay with us and loved the apartment. We hope to see you again in the future! Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“The team at Portland Brown provided us with an excellent service from pre-meetings, to reception and continuously through the process right up to departure. It made coming back for our 2nd stay an easy choice.”

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(85) - Posted 4 years ago

Hi Scott, Thank you for taking the time out to provide such great feedback. I am so happy to hear that you enjoyed your stay with us and are planning to come back. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“war really good place to stay”

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(75) - Posted 4 years ago

Dear Federico, Thank you very much for your Excellent review! I am happy to hear that you have enjoyed your stay with us. On behalf of myself and my team, we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Safe location, comfortable modern apartment. The furnishings are apt, level of cleanliness is very high. The staff were also helpful for all queries and requests. Smooth checkin and checkout”

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(44) - Posted 4 years ago

Hi Annie, Thank you so much for your kind review, it means the world to us. We want nothing more than for all of our guests to have an experience just like yours! We were delighted to read you enjoyed your stay with us and you were happy with the level of cleanliness, apartment standards, and excellent service! We are thankful for your feedback and hope to welcome you back again on future trips to London! Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“Lovely appartment and the staff could not have been more charming and helpful.”

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(37) - Posted 4 years ago

Dear Simon, Thank you for posting such a lovely review. We're so glad that you enjoyed your stay with us, and that you found our team to be welcoming and helpful. We all look forward to seeing you soon. Best Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“I had an incredible stay with Portland Brown for 2 months! The staff was always very attentive even at the last-minute to my needs and requests. I really felt at home and wish I never had to leave. The apartment was always very clean and almost everything you need was already in the apartment which was fantastic. The Portland Brown staff also helped me with storing my luggage and carrying my heavy luggage to my room. Thank you so much Portland Brown team!”

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(62) - Posted 4 years ago

Thank you for the amazing review! I'm delighted you had such a great stay with us and the Team made you feel at home. We want nothing more than for all of our guests to have an experience just like yours! Once again, thank you for your feedback and we can't wait to welcome you back on your next trip! Warm Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“The apartment was modern and spacious. The cleaning service was excellent. They let me know beforehand if anything was relevant to me (such as needing to enter for repairs, pre-check-out inspection, etc). It was a good stay.”

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(31) - Posted 4 years ago

Thank you for your five-star review! I'm delighted you had a great stay with us and the Team was very accommodating. We hope to welcome you back again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago


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