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Intermedical Homecare Reviews

4.8 Rating 302 Reviews
100 %
of reviewers recommend Intermedical Homecare
4.8
Based on 302 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Intermedical Homecare Reviews

About Intermedical Homecare:

Leading the way in Portable Oxygen therapy since 1997. Helping thousands of patients with their supplementary oxygen needs for better independance, our team offer specialist advice tailored to individual needs with unrivalled after care & support.

Visit Website

Phone:

0800 028 2194

Email:

homecare@intermedical.co.uk

Location:

Unit 6, Mill Hall Business Estate Mill Hall, Aylesford Kent
Aylesford Kent
ME20 7JZ

Write Your review

Intermedical Homecare 5 star review on 28th July 2024
Paula J
Intermedical Homecare 5 star review on 12th March 2024
Michael H
Intermedical Homecare 5 star review on 5th August 2022
Judith
Intermedical Homecare 5 star review on 6th October 2020
Derrick M
Anonymous
Anonymous  // 01/01/2019
Very informative and helpful
Helpful Report
Posted 7 years ago
It is much easier for me with my breathing and enables me to get around better.
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Posted 7 years ago
Developed a fault first time used and had to be returned.
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Posted 7 years ago
Dear Customer, Thank you for your feedback. As always, we do appreciate the time you've taken to write a review. Looking at your history, it appears you purchased a portable oxygen concentrator from us in October 2017. At the time of writing my response to your review (30th January), I understand your machine has just been reported as faulty and is currently undergoing inspection. First and foremost, we apologise that this has happened. Especially for such a new device to go wrong so quickly. As part of our quality procedures, we do thoroughly test the device before they are dispatched for use. The issue has been reported to the manufacturer. Again we apologise for the inconvenience. Intermedical Homecare Team
Posted 7 years ago
Good service, willing to talk pricing, quick delivery and equipment seems well made and robust.
Helpful Report
Posted 7 years ago
Everyone I spoke to for advice or help were exceptionally helpful. I couldn't fault the service and delivery. I placed my order whilst abroad in Europe for delivery whilst travelling in the UK. Delivery was perfect as promised and made an otherwise difficult trip a great success.
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Posted 10 years ago
So far the concentrator has been fine. When I received it the external battery wasn't being recognised, I reported this and the next morning at 8.15 am a delivery man was at the door with a new one, whilst I thought the original should have been tested before the whole unit was despatched I was well pleased with the speed the replacement came. The symbol that shows when I breath in isn't very pronounced and is difficult to see, apart from that I am delighted with the unit.
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Posted 10 years ago
Very helpful and excellent service, would recommend.
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Posted 10 years ago
Pleased with level of service and attitude of staff
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Posted 10 years ago
I was very happy with the service I received. they were very helpful
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Posted 10 years ago
Very slow reply to my confirmation Email to confirm loan of an Equinox machine and I think for the purchase of an expensive medical machine ,a member of your staff should deliver and give an initial demonstration to the user.
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Posted 10 years ago
As it was a 25% off summer sale. I was under the impression that I would still get disabled allowance off, so I did not benefit from the sale, could you clarify t his for me please. Overall I am very happy with the extra bit of freedom I have to go out ,I found I was so out of condition I have to go slow and get used to it ,also the oxygen is making me feel better abit more stronger .i will get another battery and cannula in the near future, thanks very much.
Helpful Report
Posted 10 years ago
My contact at Intermedical was extremely helpful and accommodating and my concentrator arrived within 24 hours of placing my order. I had previously had a trial machine from you and again your service was good in that respect. I have to say however, that some problems have occurred with you courier service - UPS!! This is causing you some inconvenience because UPS couriers will not take the box containing you trial machine, out of the storage bunker outside my house where it has been awaiting collection for almost 2 weeks while I have been unavailable. If I were a UPS customer, I would consider their service to be somewhat disappointing!
Helpful Report
Posted 10 years ago
Excellent piece of equipment and very helpful reception staff however delivery and maintenance pickups have had problems. Initial delivery via UPS went to wrong address and delayed and on recent maintenance delivery and pickup swop UPS delivered OK but refused to pick up faulty machine declaring on tracking it was not ready for pickup. Incorrect !!!!
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Posted 10 years ago
The service I received was very good, the only problem we had, was the incorrect No on the address label, which we managed to reconcile.
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Posted 10 years ago
excellent service and personal attention, delivery was extremely quick and reliable yours faithfully B WHITTAM
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Posted 10 years ago
Good service, fast deliver, 5 star
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Posted 10 years ago
My dad wanted something he could take out side confidently. With so much to offer amy helped narrow things down to what best suited my dad. I did not experience any problems and delivery was quick. I recommend with 5 stars.
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Posted 10 years ago
Fast service and had all the answer I required. Thank you
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Posted 10 years ago
Prompt call backs and fast delivery. 5 star service
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Posted 10 years ago
The Eclipse is really easy to use. My wife has been able to get out a lot more since we purchased the machine.
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Posted 10 years ago
Intermedical Homecare is rated 4.8 based on 302 reviews