Intermedical Homecare Reviews

4.67 Rating 115 Reviews
96% of reviewers recommend Intermedical Homecare

About Intermedical Homecare: Leading the way in Portable Oxygen therapy since 1997. Helping thousands of patients with their supplementary oxygen needs for better independance, our team offer specialist advice tailored to individual needs with unrivalled after care & support.

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Phone:
0800 028 2194

Email:
homecare@intermedical.co.uk

Location:
Unit 6, Mill Hall Business Estate Mill Hall, Aylesford Kent, ME20 7JZ United Kingdom

Category:
Business & Office

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"Disappointed with life of battery. At enquiry stage I was led to believe on 2 it would be between 2 & 2.5 hrs. It is less than 50% of this. We have to keep it plugged into our cigarette lighter when we go out. Never mind, overall it does its job"
Posted 3 months ago
Dear Customer,

Thank you for your review with regards to one of the portable oxygen concentrators you recently purchased from us. We appreciate feedback whether negative or positive, so we can ensure our service is always maintained at it's highest standard.

We are disappointed to learn of the issues that you are currently experiencing with regards to the battery operation time on your machine. We have checked our records and it appears that the review you have posted here is the first time we are learning of these issues. We generally advise all our patients that should they experience any technical abnormalities with their machine, that they give us a call to speak to one of our highly skilled and fully trained member of the technical team.

At the inquiry stage, you were advised of the battery times based on manufacturer specifications which are always approximated. Battery times do inevitably vary dependent on certain usage conditions (breath rate being the major varying factor) and of course, as the battery is frequently used and charged, the life span naturally does decrease over time.

Please do get in touch with your technical team if your issues continue on 0800 028 2194.

Thank you

Intermedical Homecare Team
Posted 3 months ago
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Intermedical Homecare is rated 4.67 based on 115 reviews

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Alice, Customer Support