PoppersExpress Reviews

Name: PoppersExpress
Address: Burnden house, Viking street, Bolton
Rating: 4.53

4.5 Rating 715 Reviews

89 %

of reviewers recommend PoppersExpress

4.5

Based on 715 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PoppersExpress:

Our website exists for our customers to purchase room odourisers in a secure and reliable online environment.

Visit Website

Email:

info@poppersexpress.co.uk

Location:

Burnden house, Viking street
Bolton
BL3 2RR

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PoppersExpress 5 star review on 30th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst poppers ever had waste of money”

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Thanks for takig time to leave a review Jason & we are sorry the product was not to your liking. Its a bit of a strange one, as Liquid Gold is one of the original brands in the marketplace & indeed one of our best sellers, with many reviews saying how good they are. WE will contact you directly to progress your review, as you had not contacted us directly we were unware of your dissatisfaction with the product. Assured of the best possible service & products at all times The PoppersExpress Team

“Did not arrive, I got nothing”

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Thanks for taking the time to leave a review Unfortunately as you had not contacted us directly, the first we knew about this was when we read your review on here today. We ALWAYS turn orders around very quickly, you placed your order at around 5pm on 13th December & we posted your order at around 10am the next day ie 14th December; apologies it appears to have been lost in transit. WE contacted you today on reading the review & have rectified the situation for you. Assured of the best possible service & products at all times Best wishes The PoppersExpress Team

“Product doesn’t work”

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“Item still not delivered.didnt Received late email after purchase .no item”

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Morning Jay Morning Jay Morning Jay ** amendment to original respone ** Thanks for taking the time to leave a review We turn orders around very quickly, you placed your order on Satuday evening 14/10/23 & we posted out at around 10am Monday 16th October so you should have had your order by now. We contacted you on receiving your email yesterdy asking if you could reply to the email just to re confirm your delivery address ** please do not post that on here ** ALL CUSTOMERS ARE ASSURED WE SEND ORDERS OUT WITHOUT ANY DELAY Assured of the best possible service & products at all times Best wishes The PoppersExpress team

“My latest order has yet to arrive!”

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“Brilliant products”

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“Getting 1 star because their delivery partner [Yodel] was terrible! Parcel was late. No explanation. Their website was deliberately misleading and unhelpful. Their online chat was in another country and avoided all my questions. Their 'helpline' is a robot with no options to speak to a human”

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Thanks for taking the time to leave a review and apologies you have been unhappy at YodelDirects service - I have tried to call you to discuss but the number on your order doesn’t appear to be correct . I think I can see what you contacted them about. Due to the bank holiday at the beginning of the month YodelDirect did not collect parcels on Monday 1st May as like Royal Mail they do no collections, so Tuesday 2nd May was the first available collection and on top of this they appear to have taken a few days longer than usual to deliver. We advise as an approximate timeline 4 working days, which would have seen the parcel delivered on Sat 6th May and they delivered on Tues 9th May - apologies it took a little longer than expected. Your comments re online chat being in another country & a misleading website obviously do not relate to the PoppersExpress website so must be in relation to the couriers website. Please be assured we turn orders around very quickly , to give you an idea, all orders received after 4pm yesterday and during the night have already been sent out today & its 10-15AM as i write this. If ever you have any order / delivery queries please contact us directly by replying to your order confirmation email or via the contact us form on our website - we answer all queries from customers we receive and contact YodelDirect or Royal Mail on behalf of customers if ever you want any update on parcels In transit. Assured of the best possible service & products at all times Best wishes the PoppersExpress team

“Delivery company useless , not delivered to address”

Helpful Report

Morning Leon. Thanks for taking the time to leave a review.. As you had not contacted us directly we were unware there was an issue. We have emailed you directly this morning as the couriers tracking shows your order as having been delivered on Weds 3rd May ie Weds last week, hopefully you are in receipt of your order now. Customers are reminded the quickest way to contact us re any customer service queries is to reply to your order confirmation email, as this enables us to repsond far quicker. This does not mean we do not want custmers to leave reviews, of course we do, it just enables us to repsond quicker as the reviews are not always emailed to us immediatley. Customers are assured orders are sent out the same day when received by 4pm. Assured of the best possible products & service at all times. Best wishes The PoppersExpress team

“Sent the complete wrong products!”

Helpful Report

Hi Clint Thanks for taking the time to leave us a review We responded to you when you contacted us directly by email within 15 minutes of you contacting us on Thursday ( the quickest way for customers to get a response is to contact us via email ) Unfortunately one of our humans packed your order incorrectly - sincere apologies for this human error, we sent you a replavment order out as soon as we could which as we explained in the email would be saturday as neither courier nor Royal Mail were, operating on the Good Friday bank holiday Again apoogies for this error, very occasionally humans can make a mistake, but we will never replace them with robots , as we love our humans too much !! Thanks for ordering from us and again apologies we made a mistake when packing your order Assured of the best possible service & products at all times The PoppersExpress team

“The product has not been delivered yet after several days.”

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“No package received.”

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“Nothing arrived!!”

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“Order never arrived”

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thanks for taking time to leave us a review & apologies Royal Mail appear to have lost your order we posted it at around 9am on Friday 9th September the day after the Royal Mail strike - whilst they have advised of considerable delays immediately following strike days you should indeed have had your order from us by now. WE will send another order out in the morning for you once we have double checked your delivery address by email. The reviews dont always come through to us immediately , we are able to respond quicker to direct emails as they obviously come through immediately & would have sent a replacement our order out earlier today as its 11-20pm at night when we have read this review. Assured of the best possible service at all times The PoppersExpress team

“The worse shopping experience ever. waited for 2 weeks without getting my delivery then I asked for a refund. Will never buy anything from them again”

Helpful Report

Thanks for taking the time to leave a review and apologies the courier appears to have lost the order. Whilst appreciating the frustration, in fairness you did not wait 2 weeks rather 9 Calander days. This is particularly disappointing for us both, given that as the tracking details we sent you, showed you placed your order just before midnight on Thursday 11th August & we dropped off at the couriers parcel shop at around 9-30am the following morning - Friday 12th August ie we turned your order around very quickly. We have refunded for you today. In terms of delivery timelines for courier delivery, we say approximately 3-5 working days and so we are just over that approximate timeline. We find that on the whole Courier deliveries do indeed take 3-5 days ie far quicker than your experience and so apologies for this, Should you order from us again you should find the parcel is likely to be delivered quicker than has been the case on this occasion. Again trying to be balanced and accepting your disappointment with the timeline, orders are usually delivered quicker as a result of us turning them around so quickly. Apologies again The Poppers Express Team

“thay haven't been delivered yet”

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“Still haven’t received them”

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“FAKE POPPERS...DO DONT WASTE YOUR MONEY GUYS...FAKE POPPERS...AND WHEN YOU COMPLAIN THEY BOMBARD YOU WITH PHONE CALLS...VERY ARROGANT...THEY'VE BEEN REPORTED.. STAY WELL AWAY...!!!”

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You sent us an email saying you had been sent fake poppers, something that has never been said to us before as this quite simply is not the case. Surprised & concerned that a customer would think such a thing, yes we tried to ring you several times, this is customer service, had we ignored your email then this would have been a complete lack of customer service. We then sent you a very polite text asking when would be a good time to call you an attempt to try & understand what made you think the products were not genuine. You then replied with a text that I will not print the language of on here, you also criticised me for ending it best wishes., even after I explained I am amiable & polite and I am not confrontational in my approach, but to no avail. I explained we buy product from manufacturers direct and wholesalers and have a high stock turnaround. When I hi lighted the number of reviews we have complementing us on our customer service, hence our keenness to try and establish what the problem was, you said you would leave us a bad review & that you would have the last laugh. We refunded your order and special delivery charge, as you rebuffed every attempt we made to try & discuss the matter with you. No arrogance on our part, rather a desire to follow up a customer complaint and give the great customer service we are known for. Have a great bank holiday weekend & just to reiterate, we do not sell fake product, never have done and never will do. Assured of the best possible customer service at al time. - the Poppers Express team

“Waste of money. Almost no buzz at all”

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“Haven’t received order”

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Parcels get lost sometimes, but yiu got refunded, didnt you?

“No products have arrived yet...”

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PoppersExpress is rated 4.5 based on 715 reviews