PoppersExpress Reviews

Name: PoppersExpress
Address: Burnden house, Viking street, Bolton
Rating: 4.53

4.5 Rating 715 Reviews

89 %

of reviewers recommend PoppersExpress

4.5

Based on 715 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PoppersExpress:

Our website exists for our customers to purchase room odourisers in a secure and reliable online environment.

Visit Website

Email:

info@poppersexpress.co.uk

Location:

Burnden house, Viking street
Bolton
BL3 2RR

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PoppersExpress 5 star review on 30th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to receive free poppers bottle with offers over 30 pounds”

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“Wasn’t as strong as advertised or that I have had before”

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Hi Frank thanks for taking the time to leave a review & for your repeat custom We will contact you directly to progress this for you assured of the best possible service & products at all times The PoppersExpress team

“Delivery took too long 😪”

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HI Jair Thanks for taking the time to leave a review & apologies if your order was not delivered as quickly as you had hoped. We pride ourselves on a fast turnawaround of orders. You placed your order on Thurs 28/09/23 at 6-11pm & we dropped your parcel off at couriers parcel shop at 9-30am the follwoing morning Fri 29/09/23, ie we sent your order out without delay Again, Apologies the courier took 4 working days to deliver your order thanks for ordering from us

“Good items, but some have insecure tops that leaks out. My last buy of 4 bottles, 1 leaked all the time and 1 other the seal was faulty, the product had lost the effect. But this is the first time I've ever this problem.”

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“Be wary of the delivery options. The products are great, and exactly what is advertised. But be aware, the delivery options aren't super clear. There's Next Day, Courier, and (I think) First class. I opted for courier assuming that it'd be a day or two. It wasn't, it was a week later. Customer service was polite and tried to be helpful, but watching my parcel just sitting at the courier depot was very annoying. So the tl;Dr is "Good products, friendly CS, poor delivery option description on the website."”

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Thanks for taking the time to leave us a review and your kind comments re our customer service, this is really appreciated thank you. The courier option is the cheapest option we offer at £2.25 and the auto generated order confirmation customers receive confirms the estimated delivery timescale is 2-5 working days. The special delivery next day delivery option sits below the courier option on a separate line on the website & as this is a premium service shown at a cost of £7.99 and so maybe it’s this that you had in mind when you mention next day delivery, as the courier option makes no mention of next day delivery and is our budget delivery option. Unfortunately on the week that you ordered, the courier company we use ( a household name ) had a major IT outage that made the national news uk wide, however initially they did not publicise this and unfortunately, your parcel was caught up in this. They had your parcel that we turned around very quickly for dispatch and they ceased taking new orders for several days until they cleared the backlog that had built up. As soon as we became aware we moved to an alternative courier for a few days in order not to delay any more orders. We had a bit of a nightmare with the parcels that had become stuck in their backlog of which yours was one of them & so we posted these orders out again via first class post, however its fair to say had the courier made us aware they had a major issue earlier than they did we could have rectified the situation sooner than we did. I have today ( Weds AM ) checked the parcels dispatched via courier on Saturday and am pleased to update that 92% of these parcels have already been delivered. Again thanks for taking time to leave a review and apologies that the couriers nationwide UK IT outage saw the delivery of your order from us delayed, it was quite an unusual situation that occurred and was a one off that is certainly not the norm. Assured of the best possible service at all times Best wishes and thanks for ordering from us The PoppersExpress Team

“The overall effect was good I’m told but the loss of erection is a worry”

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“Nothing much to say really. Alright company. Did not like the product I bought from them. Super mild and did not enjoy it at all. Delivery was ok, a bit expensive for next day tho! and website easy to navigate. Nothing amazing to keep me as a loyal customer but nothing bad either.”

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“Was not the one I ordered”

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“What is sold as very strong popper is not maybe old stock but had same popper before much stronger so not very impressed”

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“The delivery service very good, no outside adverts on package etc, but like all the other poppers in the UK the potency is not good. amyl nitrate or even butyl nitrate would be acceptable. Very little difference from your products and the room aroma liquid gold bougt from the local corner shops in Glasgow.”

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“Taking to long to get to me”

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“Sent via Hermes and posted through the door, packed well. Little bit pricey compared to a now closed company I used to use, so no choice really. All In all an acceptable process. Thanks.”

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“You sent them out fast which was great but your product called “kink” was possibly THE worst poppers I ever had I used them once and went to use two days later and they were the weakest poppers died down so fast I didn’t even use them for very long I screwed top on tight I put in fridge but the product is just cheap and useless I won’t be coming back for them at all thanx”

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“This not enough strong”

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“Haven’t received my order yet, so not able to review properly.”

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“There are faster shops with better quality poppers. Only use if you have no much choice.”

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“Original package did not arrive initially, contacted customer support who promptly sent out another package. All good.. Or so I thought. Today I have received a package in the mail of the original order I assumed was lost with a postage fee of £3 attached to it. That's just 99p more than I paid for the order. Not happy.”

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PoppersExpress is rated 4.5 based on 715 reviews