PoppersExpress Reviews

Name: PoppersExpress
Address: Burnden house, Viking street, Bolton
Rating: 4.55

4.6 Rating 849 Reviews

89 %

of reviewers recommend PoppersExpress

4.6

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email

About PoppersExpress:

Our website exists for our customers to purchase room odourisers in a secure and reliable online environment.

Visit Website

Email:

info@poppersexpress.co.uk

Location:

Burnden house, Viking street
Bolton
BL3 2RR

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PoppersExpress 5 star review on 4th February 2025

Lachie L

PoppersExpress 5 star review on 30th May 2023

Anonymous

Anonymous // 01/01/2019

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“Brilliant products”

Helpful Report

“Getting 1 star because their delivery partner [Yodel] was terrible! Parcel was late. No explanation. Their website was deliberately misleading and unhelpful. Their online chat was in another country and avoided all my questions. Their 'helpline' is a robot with no options to speak to a human”

Helpful Report

Thanks for taking the time to leave a review and apologies you have been unhappy at YodelDirects service - I have tried to call you to discuss but the number on your order doesn’t appear to be correct . I think I can see what you contacted them about. Due to the bank holiday at the beginning of the month YodelDirect did not collect parcels on Monday 1st May as like Royal Mail they do no collections, so Tuesday 2nd May was the first available collection and on top of this they appear to have taken a few days longer than usual to deliver. We advise as an approximate timeline 4 working days, which would have seen the parcel delivered on Sat 6th May and they delivered on Tues 9th May - apologies it took a little longer than expected. Your comments re online chat being in another country & a misleading website obviously do not relate to the PoppersExpress website so must be in relation to the couriers website. Please be assured we turn orders around very quickly , to give you an idea, all orders received after 4pm yesterday and during the night have already been sent out today & its 10-15AM as i write this. If ever you have any order / delivery queries please contact us directly by replying to your order confirmation email or via the contact us form on our website - we answer all queries from customers we receive and contact YodelDirect or Royal Mail on behalf of customers if ever you want any update on parcels In transit. Assured of the best possible service & products at all times Best wishes the PoppersExpress team

“Lots of choice , fast and discreet delivery, and a boost at the right time , makes for maximum enjoyment!”

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“Delivery company useless , not delivered to address”

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Morning Leon. Thanks for taking the time to leave a review.. As you had not contacted us directly we were unware there was an issue. We have emailed you directly this morning as the couriers tracking shows your order as having been delivered on Weds 3rd May ie Weds last week, hopefully you are in receipt of your order now. Customers are reminded the quickest way to contact us re any customer service queries is to reply to your order confirmation email, as this enables us to repsond far quicker. This does not mean we do not want custmers to leave reviews, of course we do, it just enables us to repsond quicker as the reviews are not always emailed to us immediatley. Customers are assured orders are sent out the same day when received by 4pm. Assured of the best possible products & service at all times. Best wishes The PoppersExpress team

“Great product. Fast delivery”

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“Great quick service”

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“Very good costumer service and very helpful”

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“Got them very well Warped up, took a few more days then thought , but there was a Easter break so all it good ,”

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“Excellent, I'm very happy with my order.”

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“Very prompt service”

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“Quick and discreet delivery, would recommend.”

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“Happy with the process”

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“Very fast, efficient and discreet service”

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“The ordering process is easy and the delivery arrived within a few days of paying. Securely packaged. Very efficient from start to finish. Product is good too.”

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“Excellent choice of poppers, reasonably priced and easy to use website, speedy delivery as well, what more can you ask for, thank you”

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“Very fast”

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“Great product. Very fast delivery!!”

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“Sent the complete wrong products!”

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Hi Clint Thanks for taking the time to leave us a review We responded to you when you contacted us directly by email within 15 minutes of you contacting us on Thursday ( the quickest way for customers to get a response is to contact us via email ) Unfortunately one of our humans packed your order incorrectly - sincere apologies for this human error, we sent you a replavment order out as soon as we could which as we explained in the email would be saturday as neither courier nor Royal Mail were, operating on the Good Friday bank holiday Again apoogies for this error, very occasionally humans can make a mistake, but we will never replace them with robots , as we love our humans too much !! Thanks for ordering from us and again apologies we made a mistake when packing your order Assured of the best possible service & products at all times The PoppersExpress team

“Ordered with no problems.. discrete no nonsense packaging! Royal Mail two days delivery which I consider good. As for products … wow !”

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“I received a phone call on Saturday afternoon from the delivery driver attempting to deliver my order. I had had not advance notice. I advised the driver a second attempt would be needed as I was not at home. On Thursday evening when I got home from work I found the poppers just left in the corridor outside my door. Again, I had had no notice of a delivery attempt and they could have been easily stolen. This level of 'service' is unacceptable and appaling.”

Helpful Report

Hi Bryan, thanks for taking the time to leave a review We use Mail & Courier to send orders out, the free delivery you chose was by courier YodelDirect automatically email customers on the day of delivery so they know to expect the parcel on that day, I have tested this out myself a couple of times by sending a parcel to myself so that I understand what customers actually get to see - YodelDirect should have emailed you on the day of delivery, could you maybe check your spam/junk email folders to see if there is an email there from them. From what your saying this didn’t happen, it would be helpful if you could check your spam/junk folders, as I want to progress your issue with the courier, so that if you did not receive a notification from them I can try and ensure this does not happen to any other customer, albeit I do think it’s a rarity that this has happened to you, Had we used mail, then there would have been no email notification from them whatsoever unless it was special delivery. On a positive note however ( despite our mutual dissatisfaction at the events you describe ), we sent your order out on Tuesday morning and it was delivered Thursday – we pride ourselves on a very fast turnaround. Assured of the best possible service & products at all times Thanks for ordering from us The PoppersExpress team.

PoppersExpress is rated 4.6 based on 849 reviews