Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,959 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved my Pumpkin shade. Super quick service as well. I orderered wrong size initially and the return system was very smooth. Will buy again”

Helpful Report

Posted 9 months ago

Hi Robert, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Em

Posted 8 months ago

“Our order was poorly packaged and one of the lamps arrived damaged. The replacement was ordered without difficulty but it was slightly inconvenient to have to go to the only local shop where we could drop off the faulty one. The instructions are very poor, and state that the rechargeable battery will only last two years. All in all, they're very expensive for what they are, especially if the battery really does die in 2 years.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for sending in your review. I do apologise that your order was delivered and the one lamp arrived damaged. I can see that this was replaced and the new one arrived safely. As with any battery powered product, these will degrade naturally over time. If the lamp is used regularly it may degrade sooner, and if it is not used often then it will last longer. Our warranty period is two years, so if the battery fails within this period we will replace them and if it were to fail out of our warranty period then we would be able to repair these. This is a service we are currently discussing internally, and would come with a small charge. If you have any further questions regarding this, we will be more than happy to discuss this with you on 02073513003. Best wishes, Em

Posted 8 months ago

“Recently bought 4 lamp bases and shades.love this site, unusual designs which look fantastic. Really pleased with my purchases.”

Helpful Report

Posted 9 months ago

Hi, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. Best wishes, Em

Posted 8 months ago

“Excellent fast service! We love our table lamps - brilliant gifts for family!”

Helpful Report

Posted 9 months ago

Hi Sonia, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Em

Posted 8 months ago

“The mirror I ordered arrived on time and very well packaged. I’m very pleased with the quality of the mirror which will look wonderful in my newly renovated bathroom. Would highly recommend Pooky.”

Helpful Report

Posted 9 months ago

HI Carol, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Em

Posted 8 months ago

“These lamps have completed our house. They are absolutely beautiful and I’m so pleased to have come across a Pooky brochure. Very highly recommended. Arrived quickly and well packed. Brilliant company!”

Helpful Report

Posted 9 months ago

Hi Ayesha, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. Best wishes, Em

Posted 8 months ago

“Really happy with my lamp - packaged nicely and solidly and the shade and base are just gorgeous.”

Helpful Report

Posted 9 months ago

Hi Victoria, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Em

Posted 8 months ago

“I have searched and searched for this colour lampshade! Bingo and there it was it really is lovely and can't wait to finish the room”

Helpful Report

Posted 9 months ago

Hi Carol, It’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you! Best wishes, Em

Posted 8 months ago

“Excellent service. Beautiful lamp. Exactly as expected. Thank you.”

Helpful Report

Posted 9 months ago

Hi, Your feedback has made our day! We're really chuffed to hear you had such a great experience with us. Thanks for your support. Best wishes, Em

Posted 8 months ago

“Absolutely delighted with my Egg and Spoon lampshade. Perfect colours, gorgeous silk fabric and excellent quality. Delivered very speedily, with helpful details of how to make a return if necessary - which I definitely won't be using!”

Helpful Report

Posted 9 months ago

Hi Rosemary, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Em

Posted 8 months ago

“I absolutely love my new Pooky light & the versatility it provides! I bought it to provide extra light in an internal bathroom & it is fabulous! But it can walk to other locations as & when required! I’m already eyeing up my next buy so that I have 2 lights for outdoor summer dining!!!”

Helpful Report

Posted 9 months ago

Hi, It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile. Best wishes, Em

Posted 8 months ago

“Really pleased with the quality of the light, which has a nice weight to it and looks really classy. The light could be brighter, even at maximum brightness, but it might be resolved with a brighter bulb (I haven't tried this yet).”

Helpful Report

Posted 9 months ago

Hi Rachel, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Please do get in touch regarding a bulb if you would like us to help with this. Best wishes, Em

Posted 8 months ago

“Speedy delivery and slick service, I'm just disappointed with the quality of the light. The 'Opeline' effect is mearly white paint which has been sprayed on. This is particularly noticable when the light is on at night. First purchase from Pooky, but possibly my last given the quality versus the price paid.”

Helpful Report

Posted 9 months ago

“Love this light ! Process from start to finish was great - next day deliver came as promised. Light is great it looks fantastic in my kitchen and provides a much needed illumination in an area that’s dark and doesn’t have any electrical points!”

Helpful Report

Posted 9 months ago

Hi there Jenny, t’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you. Best wishes, Em

Posted 8 months ago

“Brilliant rechargeable lamp, game changer! Love everything about it.”

Helpful Report

Posted 9 months ago

Hi Louise, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Best wishes, Em

Posted 8 months ago

“great product, very pleased”

Helpful Report

Posted 9 months ago

Hi Gabrielle, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it. Kindest regards, Em

Posted 8 months ago

“Excellent service and quality”

Helpful Report

Posted 9 months ago

Jeanine Lane, Your feedback has made our day! We're really chuffed to hear you had such a great experience with us. Thanks for your support! Best wishes, Em

Posted 8 months ago

“Really thrilled with the quality of my lampshade. It. Was also packed very well for transit.”

Helpful Report

Posted 9 months ago

Hi Alison, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Best wishes, Em

Posted 8 months ago

“It’s visibly a good quality product, the shade is really nicely made and the colours are gorgeous.”

Helpful Report

Posted 9 months ago

Hi Eth, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. Best wishes, Em

Posted 8 months ago

“Brilliant choice and great communication over a question I asked.”

Helpful Report

Posted 9 months ago

Hi Fiona, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Em

Posted 8 months ago

Pooky is rated 4.9 based on 30,959 reviews