Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,786 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 24th September 2026

5983

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new rechargeable light. It arrived quickly and looks great in my living room.”

Helpful Report

Posted 7 months ago

Hello there, Thank you for your lovely review! We’re thrilled you’re enjoying the rechargeable light and that it arrived quickly and looks great in your living room. If there’s anything else you need, we’re here for you. Kind regards, Em

Posted 7 months ago

“Interesting, colourful lighting store. Very helpful staff.”

Helpful Report

Posted 7 months ago

Hello there, Thank you for your kind words! We’re glad you enjoyed exploring our colourful lighting and found our staff helpful. If there’s anything else you need, we’re here for you. Kind regards, Em

Posted 7 months ago

“The service I received from Pooky was impeccable! Delivery was fast and I received my lampshades beautifully boxed and properly protected from transit damage. I couldn’t fault a thing. Thank you Pooky. 😊”

Helpful Report

Posted 7 months ago

Hello Susan, Thank you for your wonderful review! We're delighted to hear the service was impeccable and your lampshades arrived safely and beautifully boxed. We really appreciate your kind words. If there's anything else you need, just let us know. Kind regards, Em

Posted 7 months ago

“Ì absolutely love this lamp it has transformed our hallway into a lovely welcoming space. The rechargeable lamp is definitely a game changer if you are short of power points. I would highly recommend this product. As always the pookey quality is outstanding!”

Helpful Report

Posted 7 months ago

Hello Tracey, Thank you for your wonderful review! We’re thrilled to hear the lamp has transformed your hallway and that the rechargeable feature is so handy. We appreciate your kind words about Pooky quality and your recommendation. If you need anything else, we’re here to help. Kind regards, Em

Posted 7 months ago

“I bought 2 lampshades. They are very pretty and well made I love them. They arrived well packed and wrapped in gauze to stop any damage or dirt. Definintely recommend.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your very kind review. We are delighted to hear your new lampshades arrived safe and well. We pride ourselves in making sure all of our products are well wrapped and packaged, so that they arrive in perfect condition once they reach their new home. Kindest regards, Ella.

Posted 7 months ago

“fabulous products , quick delivery , good customer service”

Helpful Report

Posted 7 months ago

Hello Catherine, Thank you for the 5 stars! We are thrilled to hear you have had a positive shopping experience with Pooky and that you love our products just as much as we do! You have great taste! If you ever need more lighting in the future, you know where we are! Kind regards, Ella.

Posted 7 months ago

“Fabulous service and Fabulous light..”

Helpful Report

Posted 7 months ago

Hello Sally, Thank you for your lovely review! We are so pleased to hear you are loving your new lights from Pooky and that you received a great service from us. We appreciate you taking the time to share your thoughts! Best wishes, Ella.

Posted 7 months ago

“Love my Whinny lamp. Lots of other wonderful lamps on this site too.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review! We are so glad to hear you love Whinny just as much as we do! She's a very regal lamp! Thank you for choosing Pooky, we are very grateful! Best wishes, Ella.

Posted 7 months ago

“Great range of products and fantastic quality. I love them all so much! Fast delivery too.”

Pooky 5 star review on 26th January 2026

Helpful Report

Posted 7 months ago

Hello there, Thank you for your wonderful review. We’re thrilled you love the range of products, the quality, and that delivery was fast. If you need anything else, we’re here to help. Kind regards, Em

Posted 7 months ago

“Just excellent value and service”

Helpful Report

Posted 7 months ago

Hello Ailsa, Thank you for your wonderful review. We’re thrilled you felt it offered excellent value and service. If you need anything else, we’re here to help. Kind regards, Em

Posted 7 months ago

“I am absolutely thrilled with my new lamp, it is gorgeous. The lamp is extremely well made and the patina is beautiful. Another wonderful purchase from Pooky”

Helpful Report

Posted 7 months ago

Hello Catherine, Thank you for your wonderful review. We’re thrilled you love the lamp—it's fantastic to hear the craftsmanship and patina impressed you. We’re so glad this was another wonderful purchase from Pooky. If you need anything else, we’re here to help. Kind regards, Em

Posted 7 months ago

“Excellent in-store service, fast delivery and prompt response to my email when I had a query.”

Helpful Report

Posted 7 months ago

Hello there, Thank you for your wonderful review. We’re thrilled to hear you had excellent in-store service, fast delivery, and a prompt email response to your query. If you need anything else, we’re here to help. Kind regards, Em

Posted 7 months ago

“Beautiful lamp stand which didn’t disappoint, the colour true to the advertisement (doesn’t always happen!)”

Helpful Report

Posted 8 months ago

Hello Sue, Thank you for your wonderful review. We’re delighted the lamp stand met your expectations and that the color stayed true to the advertisement. It’s fantastic to hear you’re pleased with it! If you need any further assistance, we’re here to help. Kind regards, Em

Posted 7 months ago

“Absolutely over the moon with my chukka lamp and yoda shade. Beautifully made, incredible quality, good solid base and super speedy delivery. It's a pleasure to be in my office now - now want to decortate the whole house with Pooky lights!”

Helpful Report

Posted 8 months ago

Hello Katy, Thank you for your lovely review. We’re thrilled you’re over the moon with the chukka lamp and Yoda shade, and that you’re enjoying the quality, solid base, and speedy delivery. Exciting to hear you’re wanting to decorate the whole house! If you need anything else, we’re here to help. Kind regards, Em

Posted 7 months ago

“I still have not received my order??!”

Helpful Report

Posted 8 months ago

Hello Dauphine, We’re really sorry you still haven’t received your order. This isn’t the experience we aim for. Please reply with your order number or the email used at checkout, or contact hello@pooky.com so we can investigate with the courier and get this resolved as quickly as possible. Kind regards, Team Pooky

Posted 7 months ago

“An easy website to negotiate. The floor lamp looks great in the living room. Stand is in Roxxane, the shade in Red Tanaro.”

Helpful Report

Posted 8 months ago

Hello Sunithi, Thank you for your lovely review. We’re glad you found the website easy to navigate and that the floor lamp looks great in your living room with the Roxxane stand and Red Tanaro shade. If you need any further assistance, we’re here to help. Kind regards, Em

Posted 7 months ago

“When looking for a rechargeable table light, I was directed towards Pooky and read the reviews. Excellent so I went ahead and purchased. The ordering process was easy, the delivery was quick and efficient and so far, the lamp has been exactly as I expected. The quality of the lamp exceeded expectations - really an excellent buy.”

Helpful Report

Posted 8 months ago

Hello Joanne, Thank you for your wonderful review. We’re thrilled the rechargeable table light met your expectations and that the ordering process and delivery were smooth. If you need anything else, we’re here to help. Kind regards, Em

Posted 7 months ago

“IN LOVE with my purchase. I like it so much actually that I had to buy a second.”

Pooky 5 star review on 22nd January 2026

Helpful Report

Posted 8 months ago

Hello, Thank you for your wonderful review. We’re thrilled you’re loving your purchase so much you had to get a second one. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 7 months ago

“Delighted with my lampshade. Very well made and arrived promptly and beautifully packaged”

Helpful Report

Posted 8 months ago

Hello Laura, Thank you for your wonderful review. We’re delighted to hear you’re so happy with your lampshade and that it arrived promptly and beautifully packaged. Kind regards, Em

Posted 7 months ago

“The light and shade I ordered are beautiful. I was worried the orange might look a bit plastic or tacky but it is very solid and obviously quality. However the only thing is the control indicates one can increase or decrease the power of the light. It doesn't seem to do that.”

Helpful Report

Posted 8 months ago

Hello Amanda, Thank you for your wonderful review. We’re glad the light and shade look beautiful and that the orange reads solid and quality. I’m sorry the dimming control isn’t working as expected. We can help troubleshoot or arrange a replacement—could you share your order number to us at hello@pooky.com Kind regards, Em

Posted 7 months ago

Pooky is rated 4.9 based on 31,786 reviews