Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my lamps going too replace the rest in my home”

Helpful Report

Posted 1 year ago

Hi Julie, We appreciate your kind words and are thrilled to hear that you love your lamps. The fact that you are considering replacing the rest of the lamps in your home with Pooky is truly heartwarming. Your loyalty as a customer means the world to us, and we're honored to have served you. Should you need any assistance or have any further questions, please do not hesitate to reach out. We look forward to continuing to provide you with exceptional lighting products. Thank you, Julie! Best wishes, Mara

Posted 1 year ago

“Light was exactly as I expected. Love it. Arrived promptly and well packaged.”

Helpful Report

Posted 1 year ago

Hi Sara, We're glad to know that the light was exactly as you expected and that it arrived promptly and well-packaged. Your satisfaction is our utmost priority, and we always strive to provide excellent service. Thank you for taking the time to share your positive experience with us. Should you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best wishes, Mara

Posted 1 year ago

“Fantastic service and communication 👏”

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Posted 1 year ago

Hi Sarah, Thank you for your kind feedback. We are so glad to hear that you were happy with the service provided, and we hope you love your new Pooky lights! Best Wishes, Emmy

Posted 1 year ago

“Very good service by Pooky goods as described but delivery not so good Shop app a pain and as for yodel what can I say, so difficult to return items- shop excuses no machine, no paper, oh their not collecting. Left a lot to be desired and basically put you off buying in case you needed to return !!!”

Helpful Report

Posted 1 year ago

Hi Sue, Thank you so much for giving Pooky a four-star rating! We truly appreciate your support and loyalty as a customer. We're delighted to hear that you found our goods as described and that you received very good service from us. We apologise for any inconvenience you faced with the delivery and the challenges you encountered. We understand that returning items can be a hassle, especially with third-party couriers like Yodel. Your feedback regarding the return process is extremely valuable to us, and we will certainly take it into consideration to improve our services. Thank you for your continued support. We look forward to serving you in the future and ensuring a smoother buying experience for you. Best wishes, Mara

Posted 1 year ago

“What a beautiful lamp! Looks much better than in a picture, so happy with my purchase. Great communication and quick delivery despite the order being placed just before Easter break. Highly recommended.”

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Posted 1 year ago

Hi Alicja! I just wanted to say a huge thank you for giving our product Pooky a fantastic 5-star rating! We couldn't be happier to hear that the lamp surpassed your expectations and that you're absolutely loving it. It's awesome to know that it looks even better in person too! We also wanted to take a moment to thank you for your kind words about our communication and speedy delivery, especially given that you placed your order just before the Easter break. Your recommendation means the world to us, and we feel so grateful for your support. If you ever have any questions or need assistance with anything else, please don't hesitate to reach out. We're always here to lend a helping hand. Thanks again, Alicja! We hope you have a wonderful day. Best wishes, Mara

Posted 1 year ago

“Brilliant! Love the lamp and the customer service was excellent. I received my order within two working days. I am already planning which room needs a bew”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you so much for your fantastic 5-star rating of Pooky! We sincerely appreciate your kind feedback. It's truly delightful to hear that you love the lamp and found our customer service excellent. We are thrilled to have met your expectations, and we're glad to have delivered your order within just two working days. We're excited to know that you are already planning which room needs a beautiful Pooky lamp. We can assure you that whichever room you choose, it will be transformed into a truly enchanting space. If you need any assistance or recommendations in the future, please don't hesitate to reach out to us. Thank you once again for your support and trust in Pooky! Best wishes, Mara

Posted 1 year ago

“Love our lights, the perfect finish for our living room. Great customer service too.”

Helpful Report

Posted 1 year ago

Hi there, We are absolutely thrilled to hear that you had a fantastic experience with our customer service! It's always heartwarming to receive such positive feedback from our amazing customers like you. Your loyalty means everything to us, and we are truly grateful for your continuous support. Don't hesitate to contact us if you ever need assistance or have any more lighting needs in the future. We are always here to help you out! Thanks a ton for your kind words and for being such a valued customer. We appreciate you, and we can't wait to serve you again soon! Best wishes, Mara

Posted 1 year ago

“I love the dinky twinkly rechargeable lamp. It’s very stylish and being able to move it to areas lacking electric sockets, even outdoors, will be so useful. As usual with Pooky, reliable, well packed, fast delivery.”

Helpful Report

Posted 1 year ago

Hi there, We greatly appreciate your kind words and support of Pooky. We're absolutely delighted to hear that you love our dinky twinkly rechargeable lamp – its stylish design and portability truly make it a versatile lighting solution for any space, including outdoor areas. We're thrilled that you find our products reliable and enjoy the convenience they bring. At Pooky, we always strive to provide well-packed items for a fast delivery, ensuring that your shopping experience is top-notch. Furthermore, we want to express our gratitude for your loyalty as a valued customer. Your continuous support means the world to us, and we can't thank you enough for choosing Pooky for your lighting needs. If you ever need further assistance or have any more feedback to share, please don't hesitate to reach out. We're here to provide you with the best possible experience. Thank you! Best wishes, Mara

Posted 1 year ago

“Great quality products and excellent customer service.”

Helpful Report

Posted 1 year ago

Hi Sally, Thank you so much for awarding Pooky a fantastic 5-star rating! We greatly appreciate your kind words and your support as a loyal customer. It's always a pleasure to serve you and we're thrilled to hear that you love our products and appreciate our excellent customer service. We strive to provide great quality products and make sure our customers have a wonderful shopping experience. Your satisfaction is our utmost priority, and your continued patronage means the world to us. We look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“The only place I buy my lighting from. Products are great quality and good prices. Everything is well laid out on the website. Communication regarding orders is also great!”

Helpful Report

Posted 1 year ago

Hi Jessica, Thank you so much for your 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you consider us the only place to buy your lighting from. Your loyalty means the world to us. We are thrilled that you find our products to be of great quality and at good prices. Our team works diligently to bring you the finest lighting options, and we are glad to know that you are satisfied with your purchases. We also strive to make your shopping experience as seamless as possible, and it's wonderful to hear that you find our website layout well-organized. Moreover, we greatly value clear communication with our customers, and we are pleased to know that our efforts in this regard have met your expectations. Your satisfaction is our top priority, and we will continue to improve our processes to ensure we meet your needs in the future. Thank you once again for your kind words and for being a loyal customer. We look forward to serving you with more exceptional lighting options in the future! Best wishes, Mara

Posted 1 year ago

“Love everything on your website, unfortunately I am going to return the 2 lamp bases but only because they are too big for my mantlepiece ☹️ I am keeping the beautiful candle clip shades which go perfectly with my decor, great service and very easy to return . Thank you”

Helpful Report

Posted 1 year ago

Hi Nevil, We want to express our gratitude for leaving such a wonderful review. Your support means a lot to us, and we are delighted that our beautiful candle clip shades perfectly blend with your decor. We are so sorry to hear that the lamp bases were a bit too big for your mantlepiece, but we're glad that our return process was hassle-free for you. Your satisfaction is our top priority, and we're always here to assist you with any concerns or inquiries. Thank you for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Purchased a pleated lampshade which arrived earlier than expected, carefully packaged and it is just perfect. Have bought lampshades before from Pooky and never disappointed. Would highly recommend this efficient and professional company.”

Helpful Report

Posted 1 year ago

Hi Valerie, We truly appreciate your kind words and could not be happier to hear that your pleated lampshade arrived promptly and in perfect condition. It is customers like you who make our job so fulfilling, and we are delighted to have your loyalty and support. We are absolutely thrilled to know that you have purchased lampshades from Pooky before and have never been disappointed. Your recommendation means the world to us and we're grateful for the trust you have placed in our efficient and professional company. Thank you for your continuous support. We look forward to serving you in the future and providing you with more products that meet your expectations. Best wishes, Mara

Posted 1 year ago

“Brilliant speedy service, with regular up-dates and when shade arrived it was so carefully packed.”

Helpful Report

Posted 1 year ago

Hi Sally, We are overjoyed to hear that you experienced brilliant speedy service and found our regular updates helpful. Our team is dedicated to ensuring that your shopping experience with us is nothing short of exceptional. Moreover, we are delighted that the shade you ordered arrived to you intact, thanks to our careful packaging. It is our commitment to provide top-notch quality products, and hearing that you were satisfied with the condition of your item brings us great joy. Thank you for your stellar rating and for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Quick delivery. Good communication. Great lamps and shades. Easy returns.”

Helpful Report

Posted 1 year ago

Hi Catherine, We're thrilled that you found our delivery service to be quick and enjoyed the clear communication throughout the process. We take pride in providing high-quality lamps and shades, and it's wonderful to know that you were satisfied with your purchase. Additionally, we understand the importance of hassle-free returns, and we strive to make that process as easy as possible for our valued customers like you. Your loyalty means a lot to us, and we truly appreciate your continued support. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Thank you! Best wishes, Mara

Posted 1 year ago

“Unfortunately, I was very, very disappointed about quality of your little stand table lamp. I already wrote an email with pictures proving the really disappointing quality. I was very excited about my purchase and I still can’t believe how you can sell products like this . Also, lampshades are having completely different color than on website. I ordered light pink lampshades and received the product that I would never order if the picture will reflect the real colour. I was ready to order two expensive chandeliers with lampshades but now I am really worried about the quality of my future chosen products. Very disappointing, I had no feedback for my email. I am going to return the lamp stand and the lampshades but when I think how excited I was with my order, how I shared my happiness with my family members and what I received it is unbelievable. My mum and sister also couldn’t believe what I received. My order number is 3000502708”

Helpful Report

Posted 1 year ago

Hi Monika, Thank you so much for sharing your feedback with us about your recent purchase of our Pooky stand table lamp. As a customer-focused company, we deeply appreciate your effort to provide valuable insights into your experience with our product. We are truly sorry to hear that you are disappointed with the quality of the lamp, and we understand how frustrating it must be for you. We know how excited you were to receive your purchase, and we apologise for not meeting your expectations. Please know that we take your feedback seriously, and our team is thoroughly reviewing the matter to address the situation appropriately. We also apologise for our lack of response to your email. This is not the level of customer service we want to provide, and we are actively working to improve our communication channels for better assistance in the future. Your feedback and concerns have been escalated to the Customer Service manager who will be in touch to discuss your experience further. Regarding your most recent order, we understand your concerns about the potential impact on your future purchases. We want to assure you that we value your satisfaction and loyalty, and we want to make things right for you. Once again, we apologise for any inconvenience caused, and we look forward to resolving this matter to your satisfaction. Best wishes, Mara

Posted 1 year ago

“Fabulous choice of lamps and shades - super fast delivery over the Easter weekend - plus 15% discount, definitely my go-to website for lighting purchases,”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback! It is wonderful to hear that you had a great experience with us. Your kind words really made our day! We greatly appreciate your loyalty and are delighted to know that you consider Pooky your go-to website for lighting purchases. We strive to offer a wide range of lamps and shades, ensuring that you have a fabulous choice to enhance your space. We understand the importance of prompt delivery, especially during holidays like Easter, and we're glad to hear that your order arrived super fast. We make every effort to provide a seamless shopping experience, from browsing to delivery. Thank you again and wishing you a wonderful day filled with beautiful lighting! Best wishes, Mara

Posted 1 year ago

“Ordered a floor lamp which arrived as per instruction and looks gorgeous in our lounge. The service from Pooky was excellent.”

Helpful Report

Posted 1 year ago

Hi Carol, We are glad to know that the Skellig floor lamp you ordered arrived as per your instructions and looks gorgeous in your lounge. Our team at Pooky takes pride in providing excellent service, and it brings us joy to hear that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Great products at an affordable price. I’m never disappointed with a Pooky light. The quality is always excellent and the shipping is super quick. My go-to place for lighting in every room”

Helpful Report

Posted 1 year ago

Hi Grace, Thank you so much for your kind words and we could not be happier to hear that our products have consistently met your expectations. Great products at an affordable price are what we strive to provide, and we are delighted to know that you find our lighting collection to be of excellent quality. We are also glad that our speedy shipping has made your shopping experience even more enjoyable. We always aim to get your purchases to you as quickly as possible. We are truly grateful to have you as our go-to place for lighting in every room. Your continued support inspires us to keep bringing you exceptional products and service. If you ever need any assistance or have any questions, please don't hesitate to reach out. Best wishes, Mara

Posted 1 year ago

“Not only are Pooky’s lamps and shades beautiful but of the highest quality. An added plus is their super efficient packing and despatch service. Highly recommended.”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you so much for your wonderful feedback! Not only are Pooky's lamps and shades beautiful, but they are also of the highest quality. We're glad you noticed the effort we put into our packaging and dispatch service to ensure your items arrive safely. Your continued trust in Pooky means the world to us. We highly value your recommendation and are committed to delivering exceptional products and service to all our customers, just like you. Best wishes, Mara

Posted 1 year ago

“Really lovely lighting options! Sometimes have to guess if works with your own fixtures and fittings but I don’t buy from anywhere else only Pooky. Absolutely stunning”

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Posted 1 year ago

Hi Emily, Thank you so much for your wonderful 5-star rating of Pooky! Your kind words motivate us greatly and we are thrilled that you love our lighting options. We apologise for any inconvenience you may have experienced when guessing if the fixtures work with your own fittings, but we're glad to hear that it hasn't deterred you from choosing Pooky as your go-to lighting supplier. Your support truly means the world to us! Once again, thank you for your heartfelt review. We look forward to continuing to serve you with our absolutely stunning lighting options in the future. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews