Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,749 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,749 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 11th September 2026

Anonymous

Pooky 5 star review on 9th September 2026

Izabela T

Pooky 5 star review on 8th September 2026

Alan G

Pooky 5 star review on 6th September 2026

Xin Z

5983

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the light fittings, shades and switches I got for our cottage - they look great!”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Really good quality light and shades with decent delivery time. Shame delivery is so expensive as we are not technically in the highlands and have never had to pay extra for delivery to our address before so it would put me off ordering smaller items.”

Helpful Report

Posted 2 years ago

Hi Claudia, Thanks for letting us know that you are pleased with your Pooky purchase! We apologies for any disappointment regarding the delivery fee. This fee is provided by the courier and not ourselves. If you would like us to look into this please do pop us an email to hello@pooky.com. Best wishes, Chloe S

Posted 2 years ago

“I am french and I love Pooky lamp bases. My house has a Cottage garden side and I have been buying them regurlaly for 3 years Very nice finish”

Helpful Report

Posted 2 years ago

Hi Nathalie, Delighted to hear you were happy with your purchases, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe S

Posted 2 years ago

“Amazing company to buy from. Top quality lamps and lampshades . Customer service was excellent with a very helpful "real person" at the other end of the phone to talk to who was friendly and most efficient.I have bought a number of products from Pookey and will continue to do so. Absolutely 5 stars”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are so glad to have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Received our stunning alabaster lights well packaged and delivered quickly after ordering. Excellent communication with Pooky, who kept us up to date with when to expect our parcel. Excellent customer service, and did I mention that the lights were gorgeous! Each light is unique and beautifully crafted. We can't wait to install in the bedroom of our new home and experience the beautiful glow they promise. Great value compared to similar lights elsewhere. Thanks Pooky, will definitely be back!”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thank you so much for your fabulous review! We are delighted to hear you are happy with your products and the customer service you received. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Lovely lamp bases with beautiful shades which look great”

Helpful Report

Posted 2 years ago

Lovely choice of lamp- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated! Best wishes, Chloe S

Posted 2 years ago

“Just received the second order from Pooky. Ordering is a very intuitive process and delivery excellent. We are very pleased with both lamps and the shades, which have received quite a few compliments. I think we will be ordering from Pooky in the future!”

Helpful Report

Posted 2 years ago

Linda, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Love the large Percy light . Shocked by the size of it when it arrived so decided to put it up in my stairwell instead of the family room ….. it looks great . I’ve since visited the showroom to get more of an idea of sizing , before I order again !”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely lampshade and good quality. Had been hovering over it for some time so even better that it was in the sale.”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great quality products, very efficient and excellent customer service a rarity these days. Well done.”

Helpful Report

Posted 2 years ago

Hi Ian, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Always lovely quality lights and shades”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Absolutely love our lights from pooky. I searched high and low for a nice brass pull cord light fitting, theirs did not disappoint. We also ordered some other gorgeous designs, all with matching lamp shades, so the room pulled together nicely 😍 The yellow lamp is cool, matches our log burner, with contrasting pink tape shade 🤩”

Pooky 5 star review on 7th December 2023

Helpful Report

Posted 2 years ago

Hi Natalie, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Exceptional service and great style. I have bought several of these light fixtures and have been delighted. Also very affordable considering the quality.”

Helpful Report

Posted 2 years ago

Hi Fiona, We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Lovely light shades, delivered promptly.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent well designed unique products of a high standard!”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely lamp and base. Thank you Pooky. Great quality product.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Repeat purchase from Pooky. 2 gorgeous lampshades, fast delivery and bonus of being in the sale! Very happy 😊”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Excellent product and service always”

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Posted 2 years ago

Hi Joe, Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Definitely some of the most beautiful cordless lamps !!”

Helpful Report

Posted 2 years ago

Hi Alexandre, Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“Really good quality lamp very pleased”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,749 reviews