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Pooky Reviews

4.9 Rating 31,465 Reviews

98 %

of reviewers recommend Pooky

Company Reviews

Product Reviews

4.9

Based on 31,465 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 17th June 2026

Pooky 5 star review on 15th June 2026

Pooky 5 star review on 15th June 2026

Pooky 5 star review on 5th June 2026

Pooky 5 star review on 29th May 2026

Pooky 5 star review on 20th May 2026

Pooky 5 star review on 18th May 2026

5918

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order. Please check it.”

Helpful Report

Posted 2 years ago

Hi Alumdena, I am sorry to hear about this, it looks like there was an issue with the courier. I can see that you had reached out to my colleague regarding this, and your order was resent and has since been delivered to your address. Please do contact our customer service team if you have any further issues. Best Wishes, Emmy

Posted 2 years ago

“Beautifully made good quality lamp. My only wish would be for longer charging cable options but the lamp itself is stunning. Thank you Pooky!”

Pooky 5 star review on 30th November 2023

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Fantastic items and secure delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I dither...choosing lampshades is a trial. After plucking up the courage and armed with my ancient alter lamp I arrived at Pooky in Lots Road. I had no idea what I wanted, the help I received was outstanding, the patience and knowledge was beyond expectation. Long and short, my lamps with their new shades look wonderful and I am thrilled.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“We have just finished having a new kitchen fitted and we were looking for lights with a wow factor. We looked at the Pooky site and instantly saw what we were looking for. Excellent service! The lights arrived in quick time, well wrapped and perfect. Definitely use Pooky again.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Loves this company, they sell the most beautiful lamps and their customer service is excellent!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I've been buying from Pooky for about 18 months and have found their service and products to be very good. When I received faulty lampshades, they were collected the next day and immediately replaced. I've bought big shades, small shades, wall lights and now a rechargeable lamp. All very good. Thank you Pooky.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“So thrilled with the beautiful lamp shades which were delivered within 48 hours. Amazing service.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very pleased. Lights good quality and as described. The shade is a very dark blue . I rang to confirm colour and was answered quickly by a real helpful real person! They look very smart in our new kitchen providing a lovely finishing touch. I wish they were available with a brass/ gold colour interior however the stone is colour is a crisp contrast to the dark blue shade. The blue coloured flex is a nice touch and the brass cone goes well with th brass handles in our kitchen . We needed the 1500 cm drop which is not always available from other companies.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lighting and accessories. Always a treat to find something suitable . Very prompt delivery and easy to order process.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great quality products and quick delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very happy with the whole process from start to finish. My ceiling light arrived within time specified, was well wrapped so not damaged. Good quality light, just as described, was exactly what I expected from the picture. Good customer service.”

Pooky 5 star review on 29th November 2023

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very pleased with the high quality brass wall lights we purchased and very grateful for the Black Friday discount. Very prompt delivery, too. Top marks.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Gorgeous shades, brilliant service and speedy delivery. I’m addicted to Pooky!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Bought two brass lamps and 20cm navy blue paisley shades, they look gorgeous and are fabulous quality. They are versatile as they are dimmable and can be used in a variety of locations, I particularly like them for use instead of candles whose burn off smoke has a detrimental effect on paintwork.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Delivery of my product was very efficient. The package was well wrapped. The lampshade is lovely quality and the colour is true to the website description. I am very happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi Vicky, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“I am very happy with the purchase of my lampshade. My order is as i have at showroom. Delivery was prompt and my package well pack. I am very happy, thank you !”

Helpful Report

Posted 2 years ago

Hi Elsa, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Mara

Posted 2 years ago

“I am delighted with my Pooky order, everything was as I hoped for and the colours were very similar to those shown on the internet catalogue. Everything else was as described.”

Helpful Report

Posted 2 years ago

Hi Roger, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Mara

Posted 2 years ago

“Such a great choice of lamps and shades! Gradually filling my home with them.”

Helpful Report

Posted 2 years ago

Hi Jill, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Mara

Posted 2 years ago

“Great company and great service - beautiful products that arrived promptly!”

Helpful Report

Posted 2 years ago

Hi Bethan, Your comments are much appreciated and it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Bets wishes, Mara

Posted 2 years ago

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Pooky is rated 4.9 based on 31,465 reviews