Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,337 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Judith W

Carole W

Natalie M

Denise J

5889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always use Pooky for my lighting requirements. Fast and easy service at a great price point. As a company, I find Pooky very helpful, and many of the products seem to be on point and evolving constantly. The designs are good and varied which is rare. I will happily recommend them to clients and friends.”

Helpful Report

Posted 2 years ago

Hi there Alex, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“Very pleased with my wall lights - very classy and well-made. Delivery was quick.”

Helpful Report

Posted 2 years ago

Hi there Neil, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Out another order from Pooky. Love the style and quality.”

Helpful Report

Posted 2 years ago

Hi there Maja, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Gorgeous products and such an efficient service.”

Helpful Report

Posted 2 years ago

Hi there Isobel, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Both lamps in my order were faulty - one stem was broken and the other would not connect with the bulb. Not even a gesture of goodwill for the hassle of returning.”

Helpful Report

Posted 2 years ago

Hi there Sam, Thank you for taking the time to write this review. I am sorry that you have not had the best experience whilst shopping with Pooky and I can completely understand this must have been frustrating for you to receive damaged items. Unfortunately, as hard as we try to keep the items safe in transit, sometimes this does happen and some of our products can get damaged. Again, we are sorry for any inconvenience. Best wishes, Em

Posted 2 years ago

“Have only used Pooky once, but very happy with my first purchase and would recommend.”

Helpful Report

Posted 2 years ago

Sue, thank you so much for getting in touch with your feedback. It is great to hear that you have enjoyed your Pooky purchase. Best wishes, Kitty

Posted 2 years ago

“Loved the lights. Unfortunately, we had to return them as they were too big and heavy for our purpose, but the returns process was straightforward. Such a shame as they were fabulous!”

Helpful Report

Posted 2 years ago

We are so sad to hear that your lights did not work in the space that you intended them for. But it is great to hear that the returns process was easy. We hope that you do manage to find something that works perfectly for your space. Best wishes, Kitty

Posted 2 years ago

“Beautiful light shades, we love them! Great quality and lovely homely feel. Super quick delivery and easy returns (I had to change the size of the shades purchased for our wall lights).”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback, we are so glad to hear that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Kitty

Posted 2 years ago

“Really great choice of lamps and the shades to go with the bases I wanted a rechargeable one and I am very pleased with my Lamp & shade”

Helpful Report

Posted 2 years ago

Hi there Norma, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Simply amazing ! quality, style, choice amazing !”

Pooky 5 star review on 18th November 2023

Helpful Report

Posted 2 years ago

Hi there Simon, This looks fabulous, I love the shades in the chandelier. Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! Best wishes, Em

Posted 2 years ago

“Absolutely beautiful table lamp!”

Helpful Report

Posted 2 years ago

Hi there Elizabeth, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Great customer service and very quick delivery .”

Helpful Report

Posted 2 years ago

Hi there Sally, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Very easy to order, received my lampshade very quickly. well packaged.”

Helpful Report

Posted 2 years ago

Hi there Alison, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

Hi Alison, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Product was exceptional and delivered with care. It’s a beautiful lighting fixture and it’s going to make our home look beautiful”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email us with your comments it’s much appreciated. Best wishes, Mara

Posted 2 years ago

“Really pleased with the lampshade, looks even better than the photos in the advertisement”

Helpful Report

Posted 2 years ago

Hi Richard, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Mara

Posted 2 years ago

“First of all, the service is so good. I have emailed and phoned with questions and the responses have shown an excellent knowledge of the products. The shades are amazing quality, completely different and unlike products found in department stores.”

Helpful Report

Posted 2 years ago

Hi Pamela, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Beautiful lampshades with so much choice. Easy straightforward website and speedy delivery.....whats not to like?”

Helpful Report

Posted 2 years ago

Hi there Stephanie, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes,

Posted 2 years ago

“Really lovely pieces, very cute, good quality.”

Helpful Report

Posted 2 years ago

Hi there charlotte, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“Love my new Twinky rechargeable table light. My house is filled with beautiful and unusual Pooky lampshades. Quite the nicest company to deal with, nothing is too much trouble and everything arrives carefully wrapped in eco friendly packaging.”

Helpful Report

Posted 2 years ago

Hi there Sally, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Cute mini shades, perfect for swan neck night fittings either side of the bathroom mirror”

Helpful Report

Posted 2 years ago

Hi there Freya, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,337 reviews