Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,210 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff, and products arrived super quickly!”

Helpful Report

Posted 9 months ago

Hi Megan, Thank you for your lovely review! We’re thrilled to hear that you found our staff friendly and that your products arrived super quickly. Your satisfaction means the world to us, and we can’t wait to serve you again! Warm regards, Em

Posted 8 months ago

“I have used pooky in my property renovations and the products set the rooms off. Amazing quality and I will continue to use these:/)”

Helpful Report

Posted 9 months ago

Hi Stephen, Thank you so much for your amazing review! What a great photo, our fittings and lamps look great here! It's fantastic to know you appreciate the quality, and we look forward to being a part of your future projects! Warm regards, Em

Posted 8 months ago

“We've recently purchased three shades from Pooky. Firstly the quality is wonderful..so good to find this in today's world where things are made cheaply with little care. The designs are carefully considered..a little bit edgy with a classic twist. The shades arrived swiftly and well packaged! Job done...thank you!”

Helpful Report

Posted 9 months ago

Hi Deni, Thank you for your incredible review! We're so pleased to hear that you’re enjoying the quality and design of your new shades. It’s fantastic to know that they arrived swiftly and well packaged, too! Your support truly motivates us to continue delivering the best for our customers. Warm regards, Em

Posted 8 months ago

“Adore our new floor lamp and shades - just so homely and tasteful. Exactly as described online. Brilliant service from start to finish. Thank you :)”

Helpful Report

Posted 9 months ago

Hi Peter, Thank you for your fantastic review! We're so glad to hear that you adore your new floor lamp and shades, and that they bring a homely touch to your space. It's wonderful to know everything met your expectations and that you received great service from start to finish. Your kind words truly inspire us! Warm regards, Em

Posted 8 months ago

“I ordered the eclipse silvery black standard lamp and lampshade a few days ago and it was delivered within three days. The quality is excellent and it looks stunning with the contemporary Pooky lampshade to compliment the darker colour of the wood. I have spent months looking for a standard lamp and had to wait for a fresh delivery of lamps in the silvery black but so worthwhile the wait. I love it!”

Helpful Report

Posted 9 months ago

Hi Alison, Thank you so much for your wonderful review! We’re thrilled to hear that you love the eclipse silvery black standard lamp and lampshade. It’s great to know that the quality met your expectations and that the design enhances your space beautifully. We appreciate your patience during the wait for the delivery—it’s fantastic to hear it was worth it! Warmest regards, Em

Posted 8 months ago

“I'm thrilled with the lampshade I recently bought via the Pooky website, having been a little hesitant about whether the colour would be markedly different in "real life" vs the online image. It's perfect in every way, and a beautifully made lampshade. Easy to navigate ordering process and speedy delivery. Thoroughly recommend, 10/10!”

Helpful Report

Posted 9 months ago

Hi Amanda, Thank you so much for your fabulous review! We're delighted to hear that the lampshade exceeded your expectations and that the color matched perfectly. It's wonderful to know that the ordering process was smooth and the delivery quick. Your recommendation truly means the world to us! Warmest regards, Em

Posted 8 months ago

“I've bought a few lights and shades now from pooky and have never been disappointed with anything I've purchased. The customer service team are great and very helpful. Their products are beautiful and reasonably priced. Highly recommended.”

Helpful Report

Posted 9 months ago

Hi Hayley, Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’ve enjoyed your purchases and that our customer service team made a positive impression. It's wonderful to know you appreciate the beauty and value of our products. Your recommendation means the world to us! Warmest regards, Em

Posted 8 months ago

“I love all their lamps ! Super speedy delivery and all looks great. Also easy to return things if you buy multiple options to try at home.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your fantastic review! We're so glad to hear that you're loving our lamps and that the delivery was speedy. It's also great to know that the return process was straightforward for you! Warmest regards, Em

Posted 8 months ago

“I have had a few purchases from Pooky brilliant products and great service too!”

Helpful Report

Posted 9 months ago

Hi Amanda, Thank you for your fantastic review! We’re delighted to hear that you've enjoyed your purchases and found our service to be great. We truly appreciate your support and look forward to serving you again in the future! Warmest regards, Em

Posted 8 months ago

“Great experience, from the online shop to delivery everything was perfect. The light came in two separate packages for the base and the shade, both were very well wrapped. The lamp and shade itself are beautiful and perfect for the space.”

Helpful Report

Posted 9 months ago

Hi Greg, Thank you so much for your fantastic review! We’re delighted to hear that your experience from shopping online to delivery was seamless. It’s wonderful to know that you’re pleased with the lamp and shade—they truly do make a beautiful statement in any space. Your feedback means a lot to us! Warmest regards, Em

Posted 8 months ago

“Gorgeous little pink lamp base bought for my mum’s birthday after she had spotted it previously. Ordered in store & delivered to my home address. Arrived on time & well packed. Would definitely use Pooky again.”

Helpful Report

Posted 9 months ago

Hi Jayne, Thank you so much for your fantastic review! We’re so happy to hear that the lamp base was a perfect choice for a gift! It’s great to know that your order arrived on time and well-packaged. Warmest regards, Em

Posted 8 months ago

“Lovely lamp and shade, really unusual and striking! Love Love Love Pooky although it's pretty pricy.... :)”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! We’re delighted that you find our lamp and shade striking and unusual. It’s wonderful to hear how much you love Pooky! We completely understand that our products can be an investment, and we’re grateful for your appreciation of their unique design and quality. Warm wishes, Em

Posted 8 months ago

“I work for a non-profit and can't afford to spend much on my home. But I splashed out on a Pooky lampshade in the sale. And I am so glad I did! It's a statement piece that reminds me of breakfast in our dining/breakfast room. It warms and brightens up a dark corner and brings me joy ! Delivery and packaging were excellent and the lovely silk shade is fabulous quality.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your lovely review! We’re so glad to hear that your Pooky lampshade brings joy and warmth to your space. It’s wonderful to know it enhances your dining/breakfast room and adds brightness to that corner. We take pride in our packaging and delivery, and we're thrilled it met your expectations. Enjoy your fabulous shade! Warmest regards, Em

Posted 8 months ago

“We purchased two green Stucco lamps which look great in our lounge. Unfortunately on unpacking we realised one of ‘leaves was broken and missing - I contacted Pooky and without quibble they sent a new light, which arrived 4 days later. It gives confidence to use them again, and recommend them.”

Helpful Report

Posted 9 months ago

Hi Gordon, Thank you for your fantastic review! We’re so glad to hear that the green Stucco lamps look great in your lounge. It’s also wonderful to know that our team was able to resolve the issue quickly and to your satisfaction. Your confidence in us means a lot, and we truly appreciate your willingness to recommend Pooky! Warmest regards, Em

Posted 8 months ago

“Pooky doesn’t just being colour/style/elegance, but joy! Each time I buy a Pooky lamp or shade, I actually feel happy just looking art it. A glimpse through the open door into this room is worth a few extra steps!”

Helpful Report

Posted 9 months ago

Hi Eleanor, Thank you for your review! We're absolutely delighted that our Pooky lamps and shades bring you so much joy and happiness. It looks fabulous! It's wonderful to hear that they brighten your space and inspire such positive feelings. We truly appreciate your support and love for our products! Warmest regards, Em

Posted 8 months ago

“I had been looking for a new table lamp for months, scrolling through instagram and there she was. Accessed Pooky lights website and ordered immediately. Beautiful high quality products, brilliantly packaged on arrival, and super prompt delivery within 48 hours. Cannot highly recommend enough! 👍💯”

Helpful Report

Posted 9 months ago

Hi Tasha, Thank you so much for your amazing review! We’re thrilled to hear that you found the perfect table lamp with us and that it arrived promptly and beautifully packaged. Your high recommendation means the world to us! Warmest regards, Em

Posted 8 months ago

“Lovely lampshades that completely refreshen the room with their stubble pattern and good quality fabric. Delivery was also very quick. Thank you Pooky, we will be ordering lighting from you again.”

Helpful Report

Posted 9 months ago

“Beautiful wall lighs and very unusual. A part was missing from the package but one telephone call to customer services and this was rectified. Will definitely be using Pooky in the future and will be recommending to friends and family - says it all really!”

Helpful Report

Posted 9 months ago

Hi Denise, Thank you so much for your fantastic review! We're thrilled to hear that you love the beautiful and unusual wall lights. It's great to know that our customer service team was able to resolve the missing part issue swiftly. Your recommendation to friends and family means a lot to us! Warmest regards, Em

Posted 8 months ago

“I have ordered many Pooky products over the years and I think the quality of the fittings has degraded. Pooky have been helpful in replacing items but in last few months I’ve had 3 fittings that have needed total replacement due to manufacturing faults. Whilst I’m grateful that these items have been replaced it has come at the cost of me having to get an electrician to remove and replace so it’s been expensive”

Helpful Report

Posted 9 months ago

Hi Louise, Thank you for your honest feedback. We’re sorry to hear about the recent issues you’ve encountered with the fittings. It’s great to know that our team was able to assist you with replacements when they were needed. We’re continually working on improving our products and appreciate your long-standing support. If there’s anything further we can do to help, please don’t hesitate to reach out. Warm regards, Em

Posted 8 months ago

“Our new Pooky lights are beautiful! The marble florette bases are elegant and feel really substantial, and the rechargeable cells are so easy to use! We're not sure we like the gold remote covers though...a choice of colours would have been amazing!”

Helpful Report

Posted 9 months ago

Hi Jetta, Thank you for your fantastic review! We're thrilled to hear that you find the marble bases elegant and substantial, and that the rechargeable cells are easy to use. We appreciate your feedback regarding the gold remote covers and will certainly take it into consideration for the future. Your insights are invaluable to us! Warm regards, Em

Posted 8 months ago

Pooky is rated 4.9 based on 31,210 reviews