Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,253 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality lampshades. Speedy well packaged delivery.”

Helpful Report

Posted 2 years ago

Hi there Claire, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Product is in good knick and once we worked out how to install it, it was easy. There were no instructions on how to do this which would have been very helpful.”

Helpful Report

Posted 2 years ago

Hi there, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“I absolutely adore the rechargeable lamps and thank you tk the manager of the Lots road store for finding the beautiful shades I wanted. Could not be happier!”

Helpful Report

Posted 2 years ago

Hi there Tess, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Ordered large lampshade, which arrived in good time over Xmas. However it was too big, so had to send it back - sending back process was a pain.”

Helpful Report

Posted 2 years ago

Hi there Sandra, Thank you for taking the time to write this review. I am sorry that you found the returns process difficult. We do try and accommodate everyone by having a collection and drop-off service so customers can use either depending on their situation. I do apologise for any inconvenience. Best wishes, Em

Posted 2 years ago

“The wall lights and shades are beautiful, still in box at the moment until we have finished decorating, but I had to have a peek 🫣 very well made and packaged well and fab service even though it was over Christmas.”

Helpful Report

Posted 2 years ago

Hi there Jan, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“the lamps are gorgeous!”

Helpful Report

Posted 2 years ago

Hi there Sarah, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Very pleased with information on website , clearly explained and good images of product in a space. Ordering is simple and delivery updates are welcome as postal services can become a concern. Products well packaged and as described. Difficult to criticise this supplier so I won't bother trying!”

Helpful Report

Posted 2 years ago

Hi there Ian, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Kindest regards, Em

Posted 2 years ago

“Beautiful sturdy wall light - I chose the light with washable glass shades as it's in the kitchen area. Easy to fit and extremely well packaged.”

Helpful Report

Posted 2 years ago

Hi there Diana, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Ordered 2 rechargeable lamps and they have been amazing! Fast to charge and last a very long time. All guests have been asking where I got them from and how wonderful they are. We will be buying more in the future.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Kindest regards, Em

Posted 2 years ago

“This is the Hopper lamp in antique brass with the Claude shade in stone with copper interior. This lamp is really solid and sturdy. The copper interior is very metallic / shiny which I was a bit worried about with the antique brass of the stand, but it gives such a lovely glow when the light is on and makes a mid-century piece more contemporary. I purchased this for display purposes for our showroom it will probably be sold on, if I can bear to part with it! As usual quality and delivery service 5* from Pooky.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Getting the right style of lampshade was more hassle than I had thought. We are new homeowners, and it can be difficult to know when to splash out and when to hold back. I love bright and clashing patterns with a common thread of colour. We got the dinky shades as the light fixtures have been positioned in an odd way within the room and getting a larger size would only draw attention. Overall, love how much character they add to our living room!”

Helpful Report

Posted 2 years ago

Hi Broch, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Incredibly quick delivery of lovely shades”

Helpful Report

Posted 2 years ago

Hi there Sarah, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Love our rechargeable lamp it’s perfect for a gloomy corner where we’ve no plugs and the paper shades are lovely and artisanal looking - solid lamp and easy to charge when it’s needed”

Pooky 5 star review on 30th December 2023

Helpful Report

Posted 2 years ago

Hi there Kate, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Em

Posted 2 years ago

“I prevaricated for a long time before finally placing my order for a pair of 25cm empire lamp shades in Crimson Talusi for our bedroom table lamps. The customer service team were excellent in response to my questions about the lamp fitting and colour of the fabric that seemed in the photographs to be raspberry rather than crimson. Horray ! It would go with our beautiful silk curtains and raspberry coloured ornaments. Was both surprised and delighted to receive my tardy order placed on 21st December arrive on 23rd December, despite being advised that the order was unlikely to be fulfilled until after Christmas ! The lampshades are beautifully made. Thank you Pookey for your outstanding product and service. Very pleased too to find the lamp shades ecologically packed with bundles of brown paper. Why don't all companies do this ?”

Helpful Report

Posted 2 years ago

Hi there Marilyn, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“So many gorgeous lamps and lamp shades to choose from. Stunning designs to suit all styles and such good quality. Great customer service too.”

Helpful Report

Posted 2 years ago

Hi there Alice, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Beautiful, high quality products at very reasonable prices”

Helpful Report

Posted 2 years ago

Hi there Rebecca, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“I have bought a number of Pooky lights recently for a new extension. they are fun and classy items I couldn't find elsewhere. When I had a small problem with one delivery the support team were really helpful and sorted it out straight away. I would definitely recommend”

Helpful Report

Posted 2 years ago

Hi there Duncan, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Lovely lampshade - great quality - and base, with speedy delivery!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, EM

Posted 2 years ago

“Does not disclose duties and full delivery costs at the time of the purchase. Bought 4 £80 lamps. Paid more in delivery and duties.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to review your order. As a company delivering overseas, we do try to soak up some of the shipping costs ourselves however unfortunately we are unable to pay all of this. At the point of sale, we advise that the initial shipping fee will be for orders under 5kg in volumetric weight and we will be in touch with you if the order exceeds this. Unfortunately, your order was larger and we did need to contact you regarding the shipping quote we received from DHL. We understand that this can be quite expensive so we like to give the option to cancel this before it is sent out. If you have any further questions regarding this, please do not hesitate to call our customer service helpline. Best wishes, Em

Posted 2 years ago

“The lampshade is beautiful and the service has been great. Thank you.”

Helpful Report

Posted 2 years ago

Hi there Zoe, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,253 reviews