Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,732 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 6th September 2026

Xin Z

Sarah C

Lynne N

Avril R

5967

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So impressed by Pooky, always such a great mix of gorgeous designs and excellent Customer Service. My go-to for lighting, every time. Highly recommended!”

Helpful Report

Posted 2 years ago

Hi there Sophia, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Excellent quality products. First rate fast delivery Well packed. Have used POOKY before and will use again. First for quality and customer service.”

Helpful Report

Posted 2 years ago

Hi there Alan, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 2 years ago

“Lampshade arrived quickly and it's beautiful, super pleased with it! Cat is also apprecative of the box.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Lovely items and all very easily delivered in attractive packaging. It's a great shop.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“I’m delighted with all my Pooky lamp shades and the return was made so easy for the two I changed my mind with. The quality is wonderful and love after a few years how they keep there colour and freshness.”

Pooky 5 star review on 22nd January 2024

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshade. I had to send back due to the drop length being slightly too short, which was a shame, and I'm slightly disappointed that the returns are not free on sale items (which I don't think was well advertised)! Otherwise, everything was easy and high quality.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Quick delivery and good quality products”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Really beautiful lamp, good price point, thank you”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“We've got several Pooky lights now and they have all been fantastic! Great quality, look wonderful and brilliant customer service every time. Even when we have needed to return an item, the customer support has been faultless. Thank you!”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Beautiful shade and base that arrived really quickly. Just as described and I love that had it not been right it would be easy to return. But it’s safely installed in our hall!”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“I ordered a slider lamp and unfortunately there was a manufacturing fault with it so I had to go through the performance of photographs etc which was a bit tedious. However, the customer service department were extremely helpful, I now have a working lamp that I am very pleased with. I was very pleased with the shade.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Good value bargains in the sale , and speedy efficient service . Hurray for Pooky !!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great service and fantastic quality lights.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Really nice off white ceramic shade.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“My go-to site because I want something different and something special.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“As l would expect from Pooky my lamp shades arrived in perfect condition and l love them. Quality was of course excellent colour spot on, l don’t think I would ever buy from any other brand”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Arrived very well packaged and speedy great quality would definitely use pooky again”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Received two lampshades and they are super. Such lovely colours and fabric -they are admired by everyone. A great buy”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely lamp, well packaged and arrived quickly”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Good website- easy to navigate. Very helpful staff when I telephoned with a query.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,732 reviews