Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,437 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very varied selection and excellent service”

Helpful Report

Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“This this was our first purchase through Pooky. I Not sure if I would buy again from them, as felt let down.”

Helpful Report

Posted 2 years ago

Hi there Victoria, Thank you for taking the time to write this review. I am sorry that you have felt let down on your first Pooky order and we hope the next time you make an order with us we will make up for it. If you would like to talk to our customer service team regarding this, please call us. We are open from 9-5 and always here to help. Best wishes, Em

Posted 2 years ago

“My rechargeable lamp is solid, the brass is a lovely colour, and I love the quality of the light. It also arrived quickly, and the website was easy to use when making my choice. Excellent!”

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Posted 2 years ago

Hi there Alexandra, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Excellent service, my lampshades were delivered quickly and are high quality.”

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Posted 2 years ago

Hi there Lucy, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 2 years ago

“Really happy with the quality of the lamp - very solid for how small it is”

Helpful Report

Posted 2 years ago

Hi there Charlie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Quick delivery and great quality lamp stand and shade!”

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Posted 2 years ago

Hi there Emma, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Always very satisfied with the quality of Pooky products. And, they are a little bit more unique than the more generic ones from elsewhere. The shade purchased is beautiful, well made and was described accurately on the website.”

Helpful Report

Posted 2 years ago

Hi there Catherine, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Over the moon with our new Pooky lights. This is the third time we purchase from Pooky (we have another light fitting and all our house switches from them) and continue to be amazed by the amazing value they deliver every time. The scallop lights in opaline glass look even prettier in real life and I can’t wait to have them up in our landing. The rose of the pendant kit is slightly smaller than our current ones so we need to do some paint touch ups before our new Pooky lights go up! ☺️”

Helpful Report

Posted 2 years ago

Hi there Maria, Thank you for letting us know you're happy with your new purchase I am sure they will make a great addition to your home. Best wishes, Em

Posted 2 years ago

“Efficient service. Responsive and helpful on the phone . I made contact because I had made a mistake on my on-line order. Prompt delivery and returns service. Lovely lampshades. I would definitely use again and would recommend.”

Helpful Report

Posted 2 years ago

Hi there Ingrid, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Second purchase from Pooky and am always really impressed. Beautiful design, great quality and quick delivery.”

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Posted 2 years ago

Hi there Daisy, Thank you so much for sharing such a lovely image with us. They look like they have made a great addition to your home. Best wishes, Em

Posted 2 years ago

“My order was received in time and the productsvwere packaged very well. All parts were included and the refund instructions were clear. I am happy with my products.”

Helpful Report

Posted 2 years ago

Hi there Nadiya, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“It’s always a pleasure ordering from Pooky. The problems come with which one/s to choose!”

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Posted 2 years ago

Hi there Jane, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 2 years ago

“Beautiful products and I received my order quickly safely and securely. Can really see the quality of the lamps. Delighted.”

Helpful Report

Posted 2 years ago

Hi there Rachel, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Our lights look absolutely stunning in the room - a very accurate description and easy to install. The bulbs are a lovely warm light. And customer service couldn't be faster or friendlier”

Helpful Report

Posted 2 years ago

Hi there Alex, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Quick, reliable, fair pricing, great range. They will share recommendations if you message them with brief and pics. I trust these guys to be solid on all fronts - ie design, service and value.”

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Posted 2 years ago

Hi there Charlotte, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Bought 4 brass elbow wall lights and empire shades. They have transformed the room. Excellent match to existing brass fittings to our windows. Thank you!”

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Posted 2 years ago

HI there David, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Em

Posted 2 years ago

“Beautiful light, great price and great delivery service. I'd definitely be browsing your website again, thank you.”

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Posted 2 years ago

Hi there Jane, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes , Em

Posted 2 years ago

“Timeless! I’m thrilled with the pendant, It’s very simple but elegant. The brass fittings and cord adds slight Edwardian vibe to it.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Em

Posted 2 years ago

“Beautiful lampshade, amazing quality for the price. Really please with my purchase. Delivery was spot on really quick and customer service was excellent”

Helpful Report

Posted 2 years ago

Hi there Emma, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 2 years ago

“Love my lampshade! Even better than the photo! Prompt delivery and well packed, so arrived in perfect condition.”

Helpful Report

Posted 2 years ago

Hi there Jeanette, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,437 reviews