Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,717 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5966

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent lamp and shade with next day delivery. This was our first Pooky lamp - we were so impressed we ordered another one straight away!”

Helpful Report

Posted 1 year ago

Hi Robert, It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile. Kindest regards, Em

Posted 1 year ago

“Quick delivery and great quality lampshade. We’re really pleased with it!”

Helpful Report

Posted 1 year ago

Hi Sarah, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Best wishes, Em

Posted 1 year ago

“I had a problem with a faulty light but the issue was resolved quickly and efficently, with a replacement sent out immediately. Very good customer setvice!”

Helpful Report

Posted 1 year ago

Hi there, We’re delighted you had such a positive experience! Thank you for choosing us – we truly appreciate it and look forward to serving you again. Best wishes, Em

Posted 1 year ago

“Fantastic product (scoon rechargable wall light) bought to use within my hidden workstation, light lasts all day. Super quick delivery too, thank you Pooky.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it! Best wishes, Em

Posted 1 year ago

“A wonderful company, gorgeous lamps, great service and a very easy and helpful website. Can't fault them! Thank you!”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your fantastic review! We're so pleased you were happy with your experience. If there's anything we can do for you in the future, just let us know! Best wishes, Em

Posted 1 year ago

“Lovely products.”

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Posted 1 year ago

Hi Beverly, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Em

Posted 1 year ago

“Pooky offer the most delightful range of interior and exterior lights and accessories. Always my go to when searching for lighting for my home.”

Pooky 5 star review on 21st February 2025

Helpful Report

Posted 1 year ago

HI Nicola, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 1 year ago

“It's a beautiful light and was delivered quickly with care. The only problem is that the connection box is too big once the wires are connected to be able to assemble the light. I really recommend throwing it out and using smaller connectors.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 1 year ago

“Item ordered was exactly as shown and described. Had emailed with a question about product before ordering and was answered quickly and with all information asked for. Excellent quality and just what I wanted.”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 1 year ago

“Fast despatch and fantastic light! The rechargeable wall lights are so bright and beautiful x coming back for another 3!”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 1 year ago

“I never leave reviews but you guys have been so good to deal with I feel obliged. We've kitted most of our house out with your lighting now and your products have been great and customer service truly excellent. Can't praise you enough.”

Helpful Report

Posted 1 year ago

Hi there, Thanks a bunch for your kind words! We're so pleased you’re happy with everything, and we’ll keep working hard to make sure you always have a great experience. Best wishes, Em

Posted 1 year ago

“Very happy with my Pooky lights and customer service has been amazing”

Helpful Report

Posted 1 year ago

Hi, Thank you for your thoughtful feedback! We’re so glad to know we met your expectations. Your satisfaction is our top priority. Best wishes, Em

Posted 1 year ago

“Lovely choice of lighting . I have purchased a few lights from Pookey . The website is user friendly. You are kept up to date on your purchase and it arrives a couple days later.”

Helpful Report

Posted 1 year ago

Hi Sally, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easily as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Em

Posted 1 year ago

“Absolutely beautiful shades … arrived within a few days!”

Helpful Report

Posted 1 year ago

Hi Mary, Thanks so much for your feedback! We’re really pleased to have met your expectations, and we’ll continue to do our best to provide top-notch service. Best wishes, Em

Posted 1 year ago

“I am writing about the service at Pooky. I love that you can actually speak with somebody without any difficulty. I had an issue that I didnt' think was possible to solve, but they were fantastic and sorted out my problem. I highly recommend Pooky and will be ppurchasing from them again.”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thanks for your fantastic review! We're so pleased you were happy with your experience. If there's anything we can do for you in the future, just let us know! Best wishes, Em

Posted 1 year ago

“Love your lamps - have bought green glass bases before, and recently a Mathew Williamson shade. Always a fabulous choice and the smartest. I teamed the MW shade with a less expensive base from elsewhere in the perfect colour match . However still looks great. Somewhat akin to wearing a simple suit with a designer hat !”

Helpful Report

Posted 1 year ago

Hi there, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time. Best wishes, Em

Posted 1 year ago

“The product prices are deifnitely on the high side, although they are very good quality and beautiful. The only thing I was disappointed about was there was no cable switch on the cord - for the price I would expected this - very awkward when using the table lamps as a bedside lamp as we are.”

Helpful Report

Posted 1 year ago

Hi Emma, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it. I have passed your feedback along to our product team to review. Best wishes, Em

Posted 1 year ago

“All my pooky products are so perfect. Love this brand!”

Helpful Report

Posted 1 year ago

Hi! We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do. Em

Posted 1 year ago

“Bang on trend, quality lights that I just can’t resist!”

Helpful Report

Posted 1 year ago

Hi, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. Kindest regards, Em

Posted 1 year ago

“Very good quality and beautiful shades with tasteful attachments. Really useful and supportive staff. Truly recommend”

Helpful Report

Posted 1 year ago

Hi, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Em

Posted 1 year ago

Pooky is rated 4.9 based on 31,717 reviews