Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,294 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Natalie M

Anonymous

Rosemary L

5873

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with the Pooky lights we ordered, 7 in total with a mixture of 3 styles. Easy to assemble and look like pieces of art. Impressed with the finish and quality. The delivery was quick.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“A lovely lampshade which arrived very quickly”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I have had several items from Pooky and all are fabulous. Wonderful service and delivery. Shall definitely use them again. Lovely store to visit in Chelsea.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Loved the lamps although I did not receive my discount as a new customer. Bought the Phileas and the Rattle table lamp and love them.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Quality materials, great customer service from knowledgeable staff who happily go the extra mile, timely deliveries, well protected/wrapped products - and, most importantly, superb lights! What more can you want? Don't hesitate - it'll be worth it.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lights & lampshades have all arrived quickly, photos on website are exceptionally accurate. Great lights & shades, well made to a very high quality.”

Pooky 5 star review on 28th November 2023

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I decided I would buy a Pooky lamb as the Black Friday deal promised 15% discount at the checkout! That didn’t happen. I have already sent two messages to pooky but have not had a response. Not Happy!”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you for your review. I can see that you placed your order before our Black Friday sale, so this is why there wasn't a discount added to your order. I can see that my colleague replied to your email letting you know that the sale hadn't started yet, but please feel free to contact us at hello@pooky.com and we can look into this further for you. Best wishes, Emmy

Posted 2 years ago

“Absolutely love my beautifully crafted shades from Pooky!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent quality, fast delivery, lovely light. Very pleased.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“The lamps would be absolutely beautiful if not for some marks on them. Pooky gave us a discount and we decided to keep them, because the installation was quite tricky (due to old Victorian house peculiarities).”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent choice, quality and delivery . I always buy Pooky when I want another lampshade . They transform a room .”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Goods arrived in good time as described. However after a change of mind we returned the item and we are finding the refund process very slow.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshades and great service”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Stand out quality and style with excellent delivery and packaging. Worth every penny.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very easy to order and prompt delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent service from Pooky with speedy despatch although the tech specs were confusing / misleading so we ended up buying the wrong bulbs. Loving the lamps though!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent lamp shades with very prompt service. We were kept up to date with our order which came within a couple of days of the order being placed.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Amazing, and quick service, also LOVE the new shade !”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great delivery updates, products are stunning and just as pictured.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very efficient and the after sales is very helpful and responsive. A good setup!!!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,294 reviews