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Pooky Reviews

4.9 Rating 31,465 Reviews

98 %

of reviewers recommend Pooky

Company Reviews

Product Reviews

4.9

Based on 31,465 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 5th June 2026

Pooky 5 star review on 29th May 2026

Pooky 5 star review on 20th May 2026

Pooky 5 star review on 18th May 2026

Pooky 5 star review on 18th May 2026

Pooky 5 star review on 13th May 2026

Pooky 5 star review on 6th May 2026

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lamps would be absolutely beautiful if not for some marks on them. Pooky gave us a discount and we decided to keep them, because the installation was quite tricky (due to old Victorian house peculiarities).”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent choice, quality and delivery . I always buy Pooky when I want another lampshade . They transform a room .”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Goods arrived in good time as described. However after a change of mind we returned the item and we are finding the refund process very slow.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshades and great service”

Pooky 5 star review on 28th November 2023

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Stand out quality and style with excellent delivery and packaging. Worth every penny.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very easy to order and prompt delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent service from Pooky with speedy despatch although the tech specs were confusing / misleading so we ended up buying the wrong bulbs. Loving the lamps though!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent lamp shades with very prompt service. We were kept up to date with our order which came within a couple of days of the order being placed.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Amazing, and quick service, also LOVE the new shade !”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great delivery updates, products are stunning and just as pictured.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very efficient and the after sales is very helpful and responsive. A good setup!!!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Bought a Duplion silk shade - nicely made if a little expensive.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely reading lamp for my daughter’s room and nice and quirky. High quality and very quick delivery. Thank you”

Pooky 5 star review on 28th November 2023

Helpful Report

Posted 2 years ago

Hi Charlotte, Thank you so much for your kind words. Such an easy way to spruce up an old favourite! Thank you for sharing your image with us, the lampshade looks perfectly at home in your beautiful room! Best wishes, Mara

Posted 2 years ago

“Lights arrived very quickly. Beautiful!. The website is excellent and product is exactly as pictured . I will be ordering again as the quality and choice is just so good . Downside is that as I live in Ireland I have to pay duty but the delivery was very prompt and so it was worth the extra cost !”

Helpful Report

Posted 2 years ago

Hi Deirdre, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easily as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“The product is great and the interaction with the customer service team was perfect. I would 💯 recommend Pooky”

Helpful Report

Posted 2 years ago

Hi Jane, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Purchased a lovely lampshade from Pooky and we were very pleased with it. Easy website to navigate and quick delivery.”

Pooky 5 star review on 28th November 2023

Helpful Report

Posted 2 years ago

Hi Vanessa, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Mara

Posted 2 years ago

“Lovely product, good customer service and fast delivery.”

Helpful Report

Posted 2 years ago

Hi James, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Beautiful lamp, just perfect for our little reading nook. Speedy delivery as well!”

Helpful Report

Posted 2 years ago

Hi Hannah, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Mara

Posted 2 years ago

“I was most impressed with the service when I noticed that the previously posted price (I had taken a picture of the lamp some 2 weeks previously) was lower than the price on the Internet. When I contacted Pooky to point this out the difference was immediately refunded. I cannot ask for a better service than that. Moreover the lamp in question is now fully installed and looks amazing. Well done Pooky!”

Helpful Report

Posted 2 years ago

Hi David, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Mara

Posted 2 years ago

“I am an interior designer and I am always overjoyed to choose and work with Pooky lighting. The range is individual and you won't find any of their delights repeated with any other companies. My go-to wonderful lighting company.! I love their beautiful lampshades that you can mix and match and the luscious finishes of antique brass and steel. Their service is second to none, always ready to help with any questions you may have and send items lovingly and well packed. Top of the best companies to work with and enjoy good quality products and lovely customer service.”

Helpful Report

Posted 2 years ago

Hi Tracey, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

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Pooky is rated 4.9 based on 31,465 reviews