Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,335 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Judith W

Carole W

Natalie M

Denise J

5889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really very happy with the products I purchased, and with the service. Loveky quality products and well packaged. Good comms. No complaints whatsoever”

Helpful Report

Posted 2 years ago

Hi there, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Em

Posted 2 years ago

“Lovely service and easy to use website. Brand gaining traction in my social circles as great quality and design.”

Helpful Report

Posted 2 years ago

Hi there Fern, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“I have bought several lampshades from Pooky. Always excellent products, at a great price with quick delivery. What more could you ask for?”

Helpful Report

Posted 2 years ago

Hi there Geoff, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Would buy from them again. Fast delivery, communication and packaging. No issues - simple and painless ordering.”

Helpful Report

Posted 2 years ago

Hi there Lauren, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Lovey products excellent service”

Helpful Report

Posted 2 years ago

Hi there Suzanne, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Website is easy to use and a great choice of lighting and shades. Packaged well, delivered fast, great service.”

Helpful Report

Posted 2 years ago

Hi there Emma, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easily as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Kindest regards, Em

Posted 2 years ago

“Great experience! I reviewed the lamps in person in the Viewing Room they have in Fulham (London, UK) and the quality of the lamps is great - then I ordered the lamp that I wanted online. It arrived in 2-3 days ready to use. Excellent service.”

Helpful Report

Posted 2 years ago

Hi there Isabel, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Great service, ordering easy, delivery efficient. Will use again.”

Helpful Report

Posted 2 years ago

Hi there Diane, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Absolutely love my various purchases from Pooky. In love with the Pentabulous chandelier and the different shades they have. Super high quality fittings and they look just perfect! Dfeinitely recommend.”

Helpful Report

Posted 2 years ago

Hi there Arjun, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Kindest regards, Em

Posted 2 years ago

“Excellent customer service from Pooky, fabric sampling, prompt delivery and boxed up beautifully for my client - thank you.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! Kindest regards, Em

Posted 2 years ago

“Great quality, good communication, speedy delivery…. Don’t need to say more!”

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Posted 2 years ago

Hi there Lesley, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Always great products and fantastic service.”

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Posted 2 years ago

Hi there Grace, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Em

Posted 2 years ago

“Pooky are the best ! Very happy great quality!”

Pooky 5 star review on 21st November 2023

Helpful Report

Posted 2 years ago

Hi there Izzy, Lovely choice of shade, we're very pleased to hear that you're happy. Thank you for letting us know, it's much appreciated. Best wishes, Em

Posted 2 years ago

“Lovely lampshade - looks great on my floor lamp. Speedy delivery and was reassured by the free returns option incase it didn't suit the lamp etc etc. Also very little plastic involved - just the cellophane covering. Very happy!”

Helpful Report

Posted 2 years ago

Hi there Rebecca, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Pooky is an excellent company to do business with. The variety and superb quality of the lighting styles and quality of the shades will guarantee to uplift even the most drab of rooms.”

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Posted 2 years ago

Hi there Claire, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“We are delighted with our three lampshades. We initially visited the shop where we were offered different samples to bring home as we were unsure which designs to choose. Unusual to have so many options! The samples and the useful guide to getting the best size meant we felt much more confident making the purchase. Delivery was prompt and the whole process was easy and helpful. Thank you Pookie!”

Helpful Report

Posted 2 years ago

Hi there, Lovely choice of shade, we're very pleased to hear that you're happy. Thank you for letting us know, it's much appreciated. Best wishes, Em

Posted 2 years ago

“I was so impressed with pooky’s the lampshade I got it’s lovely great quality a bit different to the others I’d been looking at I love it”

Helpful Report

Posted 2 years ago

Hi there, Lovely choice of shade, we're very pleased to hear that you're happy. Thank you for letting us know, it's much appreciated. Best wishes, Em

Posted 2 years ago

“Fantastic choice and quality - always quick delivery and immaculate customer service.”

Helpful Report

Posted 2 years ago

Hi there Caroline, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Pooky is my go-to place for lovely lamps. The shades (2) I just bought have really cheered my consulting room. They make me smile whenever I go into it. Beautiful colours, fabrics, expertly made and a quick delivery.”

Helpful Report

Posted 2 years ago

Hi there Sue, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“‘ Simply the best 🎶....’ the Whizzer wall light and the service ( ...... better than all the rest ).”

Helpful Report

Posted 2 years ago

Hi there Jem, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,335 reviews