Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.64

4.6 Rating 496 Reviews

91 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.6

Based on 496 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0345 241 1242

Pole Design 5 star review on 1st October 2023

Anonymous

Anonymous // 01/01/2019

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“Very efficient service from order to delivery”

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Posted 1 year ago

“Superb high quality crystal glass finials, delivered the next day, beautifully packaged. Thanks.”

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Posted 1 year ago

“Great service and prompt response to enquiries. Delighted with the product too.”

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Posted 1 year ago

“Very pleased with pole and the customer service received.”

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Posted 1 year ago

“The Pole Design Team right from the moment I made contact were very professional and informative on the wide range of available items to suit my requirements. From the advisory to Purchase than the delivery, I had no issues at all and highly recommended.”

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Posted 1 year ago

“Update of my previous 2 star review to 5 stars! Delivery problem was sorted out as quickly as possible. Communication was perfect and I can highly recommend them!”

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Posted 1 year ago

“Awesome customer service and very helpful. Delivery was quick. Product is top notch.”

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Posted 1 year ago

“Very good service , would definitly recommend.”

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Posted 1 year ago

“I contacted pole design as I was not sure exactly what I needed for a project. Karen was most helpful and suggested the brackets I needed for the job. My order was sent in two parcels and part of it arrived the next day. Unfortunately, through no fault of Pole Design, the carriers managed to lose the second parcel. Karen was most helpful in liaising with the carriers to try and trace the package and when that was unsuccessful immediately arranged for a replacement to be sent which arrived the next day. Great service and Pole Design would be my first call for any similar project.”

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Posted 1 year ago

“Excellent service. My curtain pole was delivered the next day and in perfect condition. Thank you”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Everything went smoothly, except I ordered the wrong thing. But that's my fault :)”

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Posted 1 year ago

“super-fast service, everything in stock, well-packaged for shipping, exactly as requested”

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Posted 1 year ago

“Efficient and professional company with easy access to help with any problems or inquiries”

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Posted 1 year ago

“It was my third purchase from Germany. Perfect service and reliable delivery.”

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Posted 1 year ago

“Helpful service and prompt delivery”

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Posted 1 year ago

“The quality and finish is excellent I would recommend anyone who wants curtain poles etc. to buy these, the price is well worth it.”

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Posted 1 year ago

“The whole process was flawless, easy ordering, regular updates of order received, dispatching and the delivery slot with tracking, highly recommend.”

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Posted 1 year ago

Thank you for your review. Glad we were able to dispatch on next working day delivery.

Posted 1 year ago

“Excellent communication and service! I wanted to design a bespoke bay window ceiling curtain track. Karen replied to all my questions promptly (I had plenty), carefully examined the measurements and my photos, and suggested solutions not only based on the different models available, but also on the aesthetics of my space. The end result looks fabulous, and arrived within 5 days of payment, which is incredible given most bespoke items take a lot longer to be manufactured.”

Pole Design 5 star review on 10th July 2022

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Posted 1 year ago

“Silent Gliss - x2 Bay Window corded units Had a number of quotes in person and given I was happy to install myself settled on Pole Design for x2 bay window SilentGliss corded systems. Best competitive price around with shipping at good rates. Karen was prompt at communication and understood my concern around the measurements and making sure accurate. Supplied pictures and measurements and had a number of draft drawings, always willing to work with me and not pushy for sale compared to some other companies I was getting quotes off. Once ordered delivery side was prompt and well packaged in foam and wood support frame (now have a little bit of kindling too, bonus!). Would use again and have already recommended!”

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Posted 1 year ago

Thank you for your kind review

Posted 1 year ago

Pole Design is rated 4.6 based on 496 reviews