Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.65

4.7 Rating 525 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The instructions given on your website on how to use wave tape and working out the amount needed was very helpful. This made ordering a breeze. The checkout was very straightforward, and delivery was prompt. I'm very pleased with the quality of my purchase. Thankyou.”

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Posted 7 years ago

“Competitive price for the curtain rail that I wanted. Delivery took a day longer than anticipated hence dropped to 4 stars”

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Posted 7 years ago

“Through email, Karen was very supportive as I measured and ordered a new pole for a bay window. It was subsequently delivered promptly and extremely well packaged.”

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Posted 7 years ago

“Excellent customer service, goods delivered very quickly and when i called to ask a question I was given all the help I needed. I would highly recommend using Pole Design for anyone.”

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Posted 7 years ago

“Karen was able to fulfil a bespoke requirement without fuss and very quickly. Thank you.”

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Posted 7 years ago

“Good quality items delivered promptly - excellent service.”

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Posted 7 years ago

“They were very helpful when I had put the wrong size pole in,in relation to gap size, I was emailed the next morning, only having put the request in the previous evening. All items were delivered safely arrived quickly. I love using this system and found that Pole Design were the best price by far.”

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Posted 7 years ago

“I found Karen online and requested some quotes for a project of ours. Karen was extremely helpful and patient with our constant design changes and was always offering advice to aid our decision making. Great service, great products with competitive prices!! Would recommend Karen Rhodes Design to anyone.”

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Posted 7 years ago

“Superb service and the quality of my Acunthus pole exceeded my expectation!!!”

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Posted 7 years ago

“This is a beautiful curtain pole, dispatched very quickly, beautifully presented and priced well - nothing at all to suggest to improve. Thank you”

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Posted 7 years ago

“On the order of hallis control rods there was a slight delay in delivery but great response to the problem and product was delivered the next day. Very impressive. Product is quality at a good price. Many thanks.”

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Posted 7 years ago

“I ordered two Advent wooden curtain poles....Delighted with the product, excellent value for money, maybe better communication would help,that said, I have ordered two more.”

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Posted 7 years ago

“Every time I had a quiery it was dealt with very courteously and quickly. I cannot thank you enough for all the help and guidance given and the product (yet to be fitted) looks very smart and does exactly what I want. So 10/10 and thank you!”

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Posted 7 years ago

“I wish I'd discovered this website sooner! Last year we moved into our new mid-terraced home that had L shaped bay windows. We wanted to do away with the unsightly plastic tracks that were left in the living room, in favour of curtain poles and a personal preference to eyelet curtains. Ended up spending a small fortune on a different online store for a bay window pole set (which needed cutting to suit) and separate ceiling brackets because it came with unsuitable wall brackets, to get it how we wanted it. Just got round to getting the bedroom bay window done, but fortunately this time around, I stumbled upon Pole Design. It turned out to be a fab way of creating a bespoke design to suit my windows, without having loads of unnecessary leftovers. Top quality products, and fab customer service. Will definitely be my first port-of-call in future.”

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Posted 7 years ago

“It was an incredibly smooth experience. Karen from PoleDesign advised on other fabrics we haven't previously considered and were actually the ones we liked the most and ordered. Specification of our curtain was discussed in full detail. Karen was informative and helpful, there's no question that would be too silly. The order arrived promptly and most importantly EXACTLY as per the specification. The curtain looks great and we're already pondering ordering another one ;)”

Pole Design 5 star review on 25th September 2017

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Posted 7 years ago

“It was a smooth experience. Karen advised on other fabrics we haven't previously considered and were actually the ones we liked the most and ordered. Specification of our curtain was discussed in details, Karen was informative and helpful, there's no question that would be too silly. The order arrived promptly and most importantly EXACTLY as per the specification. The curtain looks great and we're already pondering ordering another one ;)”

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Posted 7 years ago

“The personal touch from customer adviser Karen Rhodes. She made the process very quick and simple. And when we had an issue with our delivery, she acted promptly and accordingly to ensure the problem was rectified and we were happy.”

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Posted 7 years ago

“Excellent delivery time.Lovely product.”

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Posted 7 years ago

“Very happy with the silent gliss curtain pole. Have bought them from pole design before on a few occasions. Not happy with the delay in delivery. Had to ask for updates instead of being kept updated on progress with my order.”

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Posted 7 years ago

“Karen was cery helpful in resolving our issues. They offer great after care and would use again.”

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Posted 7 years ago

Pole Design is rated 4.7 based on 525 reviews