Pod Point Limited Reviews

Name: Pod Point Limited
Rating: 4.72

4.72 Rating 10,393 Reviews

93 %

of reviewers recommend Pod Point Limited

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Shipping & Delivery
delivery methods	Own Driver
Customer Service
communication channels	Telephone, Email
queries resolved in	Over a week

About Pod Point Limited:

UK's leading provider of electric car charging stations with over 25000 customers and solutions for home, workplace and public charging.

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Phone:

0207 247 4114

Email:

support@pod-point.com

Location:

Discovery House, 28 – 42 Banner Street

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Philip Simpson

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“I appreciated Brendon's efficiency and flexibility in that he was willing to respond to my requirements. In my opinion he did a great job fitting the podpoint and explaining it all which was very helpful since I am an electric car virgin ......! having just leased a Nissan Leaf.”

Helpful Report

Posted 2 years ago

Welcome to the EV world! Awesome to have you on the team! Wonderful to hear we helped your smooth transition - do get in contact if there's ever anything else we can do for you! :)

Posted 2 years ago

Gordon Fraser

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Your team phoned me within 10 minutes of me applying online and when i had problems uploading documents it was all dealt with very quickly. Nick, the installation guy, texted me the day before to confirm when he was coming and did a great job on the installation including explaining to me how it worked. Great work all round from your team”

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Posted 2 years ago

Amazing review and a very tidy install indeed! Awesome to hear all our team were efficient and helpful! Happy charging :)

Posted 2 years ago

Alexandria Vaughan

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Craig was fantastic, super job!”

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Posted 2 years ago

Super tidy looking install you have there! We're happy with that! Glad to hear you are too! :)

Posted 2 years ago

Kieran Henn

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Nick did a great job in putting the charge point exactly where we wanted, and even though we didn't get the Arch 2 charger we were expecting, Josh assured us that it would have the same functionality if an app came down the line that would allow us to control our charging.”

Helpful Report

Posted 2 years ago

Tidy looking install you have there! Very clean & green with the plants in the shot! Happy charging :)

Posted 2 years ago

Verified Buyer

Anonymous

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Acceptable process for new Nissan Leaf home charging point installation. It took several telephone calls between PODPoint, me and the Nissan dealer to establish that I was entitled to a free home charger. After that, there was a bit of confusion over the installation date. Despite informing the PODPoint call centre handlers and during the internet application process of the various loads (i.e. electric showers, electric cooker, electric hob) on my home consumer unit, this information was not relayed to installation engineer.”

Helpful Report

Posted 2 years ago

Hi - Thanks for the feedback. We are investigating why the information you provided wasn't available to the site engineer, it had been added to the job on the system, but clearly something was amiss. Apologies for any inconvenience caused and thank you for your feedback.

Posted 2 years ago

Stephen Mwezesi

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2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Darren txt let me know is on the way job done right and in time am happy with”

Helpful Report

Posted 2 years ago

Nice install you have there! Thanks for the review Stephen

Posted 2 years ago

Philip Mason

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“A nightmare install but NOT the engineers' fault! Once switched back on my mains RCD would not reset. The lads stuck at it until they found the problem and resolved it. Kept me informed all the time. Excellent service and I now have a new POD Point!!”

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Posted 2 years ago

Thanks for the awesome review Phillip! Awesome to hear we nailed the experience for you! Very crisp install you have there also!

Posted 2 years ago

Scott McLauchlan

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Quick install. No hassle. Straight forward instructions. Friendly installer.”

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Posted 2 years ago

One incredibly clean install you have there! Awesome to hear it was such a smooth process :)

Posted 2 years ago

Krysztof Korczynski

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Very nice and polite engineer. Confirmed day before by text, arrived on time. Work done professionally and quick. Very talented and skilled engineer. All superb.”

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Posted 2 years ago

Very tidy install you have there Krysztof! Happy charging :)

Posted 2 years ago

Daniel Barber

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1. How well was everything explained to you during the ordering process?

3. How was the installation on the day?

“The gentlemen who installed the POD was very polite, accomadating and friendly. He had a great knowledge of the system, the company history and knew his stuff about ev vechiles. Thanks again for everything”

Helpful Report

Posted 2 years ago

Very crisp install you have there! It was our absolute pleasure, please contact if there's ever anything else we can help you with! Happy charging :)

Posted 2 years ago

Andrew Perry

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Couldn't have asked for more. The installation was very quick, very neat and exactly where I wanted it. The installer, Craig, was fantastic and nice and friendly and explained everything to me. Thanks PodPoint, definitely recommended!”

Helpful Report

Posted 2 years ago

Amazing 5 star review! We couldn't be happier with the outcome, very tidy install you have there also. Craig is awesome, you were in very safe hands!

Posted 2 years ago

Peter Mcturk

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Good service First class installation”

Helpful Report

Posted 2 years ago

Super tidy install you have there! First class indeed :)

Posted 2 years ago

Ian Hobson

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“This was a difficult installation and your whole team was superb from initial communication through to completion (Isabel, Richard, Tom in particular). They dealt with every difficulty effectively and efficiently and we have a great result.”

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Posted 2 years ago

Haha awesome photo! Great to hear it all went to plan and that everyone was so accommodating. Happy charging!

Posted 2 years ago

John Creaton

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Easy and efficient installation process.”

Helpful Report

Posted 2 years ago

Thanks for the awesome review John - super nice install you have there. Happy charging! :)

Posted 2 years ago

Stuart Wright

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Leighton was friendly, happy to answer my questions and obviously very experienced and efficient. The job was quick with neat cable management and he even replaced the 16mm tails for 25mm ones for full compliance.”

Helpful Report

Posted 2 years ago

Slick install you have there! :)

Posted 2 years ago

Rachel Williamson

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Great service from ordering to installation. I will definitely recommend to family and friends.”

Helpful Report

Posted 2 years ago

Daaaaaaaam... that is one neat installation you have there. Happy charging :)

Posted 2 years ago

Penelope Hirst

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Simple procedure from application to fitting.”

Helpful Report

Posted 2 years ago

Ultra slick looking install you have there! Happy charging

Posted 2 years ago

Verified Buyer

Anonymous

Show Details

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Fast efficient and very friendly”

Helpful Report

Posted 2 years ago

Very tidy looking install you have there! Loving the contrast between the classic wood and the new age tech! Thanks for the awesome review.

Posted 2 years ago

Colin Fitzjohn

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1. How well was everything explained to you during the ordering process?

3. How was the installation on the day?

“Good install, very professional installers”

Helpful Report

Posted 2 years ago

Tidy looking install you have there! Glad to hear it all went to plan!

Posted 2 years ago

Verified Buyer

Anonymous

Show Details

1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Service was quick and efficient”

Helpful Report

Posted 2 years ago

Very neat and tidy looking install also! :)

Posted 2 years ago

Ellis Pritchard

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Good communication before and during install, neat job.”

Helpful Report

Posted 2 years ago

Super clean install. We're delighted it all went smoothly :)

Posted 2 years ago

Tim Barber

Show Details

1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Great service, friendly and efficient installation engineer. Very impressed”

Helpful Report

Posted 2 years ago

Slick install you have there! 15/15! We're absolutely delighted it all went well. Happy charging! :)

Posted 2 years ago

Richard Blake

Show Details

1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Rich was awesome. He overcame the minor fitting issues with ease, routed the cabling in a neat and unobtrusive manner (quite something coming from an ex-BT fitter) and was a pleasure to have about the place for the entire time he was with us. Gold star, top of the class :-)”

Helpful Report

Posted 2 years ago

Awesomeness all round by the sound of things! Glad it all went to plan - we'll pass your praise onto Rich, although secretly we already knew he was awesome! haha

Posted 2 years ago

Neil Kennard

Show Details

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Fitted Podpoint. Arrived on time, job completed. Looks and works great.”

Helpful Report

Posted 2 years ago

Thanks Neil! Tidy looking install you have there!

Posted 2 years ago

Lloyd Harris

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Very professional service”

Helpful Report

Posted 2 years ago

Daniel Woodward

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Nick was brilliant - not only was he early, but he discussed installation options with me, and though about the aesthetics of the installation, not just the practicality. I was really impressed. I also love that he turned up in a PHEV - that really said a lot about POD Point's authenticity.”

Helpful Report

Posted 2 years ago

Damn Daniel that is one fine looking install. Nick is a superstar, definitely one of our finest. Haha EV's are the way of the future! Happy charging :)

Posted 2 years ago

Lester Robinson

Show Details

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Guys turned up on time, very pleasant and got stuck in. Put charger just where i wanted it. Top job!”

Helpful Report

Posted 2 years ago

Tidy install you have there! Happy charging!

Posted 2 years ago

Mei Fong Lim

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Polite , friendly engineer came on time. Very patient with all my questions. Well done !”

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Posted 2 years ago

Bryn Macanley-dale

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Great service, prompt and helpful team.”

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Posted 2 years ago

Antony Wright

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1. How well was everything explained to you during the ordering process?

2. How was your booking process and slot scheduling experience?

3. How was the installation on the day?

“Lovely installation engineer who just efficiently got on with the job and explained the charger fully to me. Highly recommend.”

Helpful Report

Posted 2 years ago

Tidy looking install you have there - we're absolutely delighted it all went swimmingly!

Posted 2 years ago

Pod Point Limited is rated 4.72 based on 10,393 reviews

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