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Pod Point Limited Reviews

4.77 Rating 8,237 Reviews
95% of reviewers recommend Pod Point Limited
Company Reviews
Read Pod Point Limited Reviews
86.41%
7118 Reviews
8.61%
709 Reviews
2.44%
201 Reviews
1.12%
92 Reviews
1.42%
117 Reviews

About Pod Point Limited: UK's leading provider of electric car charging stations with over 25000 customers and solutions for home, workplace and public charging.

Visit Website

Phone:
02072474114

Email:
hello@pod-point.com

Location:
Discovery House28 – 42 Banner Street

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Telephone, Email
communication channels
Over a week
queries resolved in
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5
Nick Skew
Nick Skew
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The commutation prior to the installation was excellent. The engineers who attended were good at communicating their eta and were polite and courteous. The installation is excellent and I’m really pleased. My only thought is that I might have chosen the wrong model, I chose the universal whereas maybe I should have chosen one with a lead so I didn’t have to use the one out of the car."
Helpful Report
Posted 4 months ago
5
Christopher Dixon
Christopher Dixon
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Quickly done and a very neat installation."
Helpful Report
Posted 8 months ago
5
Verified Buyer
Anonymous
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Easy to deal with, efficient & professional."
Helpful Report
Posted 8 months ago
5
Christopher Duff
Christopher Duff
Verified Buyer
1. How well was everything explained to you during the ordering process?
3. How was the installation on the day?
"Hi Mason fitted my podpoint very friendly guy talked me through the procedures for setting Unfortunately the wifi connection has still not connected Mason was aware of this has reported this but if still not connected he asked me to contact the support services for them To sort out possible problem with circuit board I am satisfied with work done very professional ."
Helpful Report
Posted 9 months ago
5
Elaine Barrie
Elaine Barrie
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Lee fitted pod where requested he explained every thing well and did a tidy job. Would totally recommend"
Helpful Report
Posted 9 months ago
5
Elton Breshanji
Elton Breshanji
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Excellent service"
Helpful Report
Posted 9 months ago
5
Stephen Jeal
Stephen Jeal
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Dan the installer did a great job and left a very neat installation"
Helpful Report
Posted 9 months ago
5
Neil McDonald
Neil McDonald
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Ben arrived on time and was polite and professional. He clearly explained what he would be doing. His work was very neat and did not effect our daily routine. Even when he turned off the electric he asked first and the power was only off for a few minutes. Ben explained the charger to me in detail and showed me the different lights scenarios. I am very happy with the speed and quality of work and would recommend Ben and PodPoint to anyone looking at joining the EV community."
Helpful Report
Posted 9 months ago
5
Verified Buyer
Anonymous
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Friendly engineer. Knew his stuff. Not just a sparkie, pro EV and especially pod-point. Explained the company ethos and that pod-point designs and makes itsyown kit. Showed me the installation and cabling explaining which components were used and why. Good team member. The whole experience has been slick and smooth. Every engagement has been fruitful and useful. I'd recommend pod-point."
Helpful Report
Posted 10 months ago
5
Lynn Fraser
Lynn Fraser
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The two installation men were very friendly and helpful"
Helpful Report
Posted 10 months ago
5
John Rawlins
John Rawlins
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Took the time to talk me through everything. Even posed for a selfie for me!"
Helpful Report
Posted 10 months ago
5
Verified Buyer
Anonymous
Verified Buyer
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The installer arrived on time and did a great job installing the box and hiding the lead along the side of the drive way. He was clear in explaining how the pod point works and was helpful in following up with the team about missing items."
Helpful Report
Posted 10 months ago
5
Stephen Kane
Stephen Kane
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"An excellent installation by Harry, very polite and hard working, knowledgeable and a tidy workman . I would highly recommend him. He completed a non standard installation in just 5 hours and if it wasn't for having to pop to wholesaler for some clips it would have been even quicker. An excellent installer. Steve Kane"
Helpful Report
Posted 11 months ago
5
Verified Buyer
Anonymous
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Review install looked at options and got on with it nohassle"
Helpful Report
Posted 11 months ago
5
Stefan Lazic
Stefan Lazic
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The installation was done quickly and professionally by two installers. They were chatty, knowledgeable about the product."
Helpful Report
Posted 11 months ago
5
Timothy Steeds
Timothy Steeds
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
"Nice guy, arrived on time and did an excellent installation for us."
Helpful Report
Posted 11 months ago
5
Ross Mcmillan
Ross Mcmillan
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Installer Lee arrived bang on time and went the extra mile by running the cable under my floor. Great job, very happy."
Helpful Report
Posted 11 months ago
5
Verified Buyer
Anonymous
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Very well explained and introduced. Point itself is very neatly fitted and consumer box was left clean and safe."
Helpful Report
Posted 1 year ago
5
NATASHA SHAW
NATASHA SHAW
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Great service and installation"
Helpful Report
Posted 1 year ago
5
Claire Luff
Claire Luff
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Turned up working the time expected. Was polite, friendly and got the job done. He shown me how to use the equipment."
Helpful Report
Posted 1 year ago
5
Paul Nicholls
Paul Nicholls
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Your fitter Will was on time and did a clean and tidy job and was very knowledgeable about what he was doing and how everything works."
Helpful Report
Posted 1 year ago
5
Iain McLauchlan
Iain McLauchlan
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The fitter arrived early and fitted my charger in 2 hours, he was very polite and cleaned up after himself. He kept me up to date with what he was doing, every so often, and then advised me when he would have to disconnect the mains power. And then when the charger was fitted, he explained everything i needed to know, and said to call him if i had any issues in the future. So i am very satisfied with the whole experience, and would recommend Pod Point to anyone."
Helpful Report
Posted 1 year ago
4
Verified Buyer
Anonymous
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Great installation and works as expected ....Thanks!!"
Helpful Report
Posted 1 year ago
5
Mark Pain
Mark Pain
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The entire process of ordering through to the installation was faultless. The online system to place the order and the documents needed for the OLEV grant were very clear. Today the installation has been very smooth. My installer was early and did a great job. The installation was professional, clean and exactly as I wanted it. Very impressed with POD Point all round."
Helpful Report
Posted 1 year ago
5
Andy Fogg
Andy Fogg
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"I received plenty of notice from Danny about what time he was likely to arrive to commence the installation. I received a follow-up call advising of a slight delay due to poor traffic conditions. Danny was very friendly, and ran through exactly what work he would need to do. The installation appeared to go flawlessly, and I'm very happy with Dannys' work and the Pod Point charger."
Helpful Report
Posted 1 year ago
5
Peter Batty
Peter Batty
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Looked at other options but thought that the Pod Point Charger was the neatest of all the domestic units. Your installer, Danny, was fantastic. Arrived on time, fully discussed the position of the unit and the cable runs. Went through all the features of the unit and made a very tidy job."
Helpful Report
Posted 1 year ago
5
Graham Sowerby
Graham Sowerby
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Really professional service that looks nice and neat inside and out. Very happy with the installation. Thank you"
Helpful Report
Posted 1 year ago
5
Bernardo Garces Chapero
Bernardo Garces Chapero
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"It was installed without any issues. The installer was knowledgeable, polite and diligent at all times."
Helpful Report
Posted 1 year ago
2
Martin Miller
Martin Miller
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"I had to go through a lot of pain with POD Point head office to get them to supply a black cable. Whilst the standard 4.8m cable comes in black, if you need a longer cable it may HAVE to come in a hideous sky blue colour. Eventually they sourced a black cable at no additional cost over what the blue cable would have cost. This was not without having to escalate twice. All cables should be black as standard."
Helpful Report
Posted 1 year ago
5
Matthew Simpson
Matthew Simpson
Verified Buyer
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Received a text 10 minutes before the electrician arrived, he parked on the road and asked permission to reverse his PHEV down the drive. After a thorough look around my electrics he gave me various options on location, height and accessibility for the POD Point installation. The area was left clean, tidy and the cables placed very neatly and securely on the wall of the house. A full detailed demonstration was also provided before I signed his device and he left."
Helpful Report
Posted 1 year ago
Pod Point Limited is rated 4.77 based on 8,237 reviews
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