Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.58

4.6 Rating 5,662 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Plumbing Supplies Direct 5 star review on 5th March 2026

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service and delivery”

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Posted 2 years ago

“Had what i wanted znd delivered it quickly”

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Posted 2 years ago

“Good price and a very quick delivery. My only issue was the lack of an email order confirmation.”

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Posted 2 years ago

“would have been 5 stars but did not receive the collars as shown with the pipe covers online”

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Posted 2 years ago

“Item was out of stock when ordered. Given option for refund. Stock became available quickly so waited. Item was then sent although there was a slight delay. Item arrived safely and well packed for transit”

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Posted 2 years ago

“First time I have used Plumbing Supplies Direct. Ordering process was easy and what I ordered came within a few days. The product is fine and does the job intended.The only reason I havn't given 5 stars is that following ordering there was no confirmation e mail and no parcel tracking information which most on line companies provide these days.I would however purchase from this company again”

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Posted 2 years ago

“Ordering process easy. Delivered a day late.”

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Posted 2 years ago

“Good service arrived on time”

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Posted 2 years ago

“Great service The water heater arrived earlier than expected. Unfortunately found a damaged ( not Plumbing Supplies Directs fault ) they contacted the manufacturer and the part arrived the following day.”

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Posted 2 years ago

“After I gave my old address...I corrected it t0 PSD and got my part in good time...Cheers Thank You!”

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Posted 2 years ago

“Goods as described, prompt delivery”

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Posted 2 years ago

“Items arrived in good time , I needed to speak to an advisor as I had duplicated my order , the advisor sorted my issue and all was good.”

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Posted 2 years ago

“I received the 3 Port valve but it wasn’t the one advertised, they organised to have it picked up and I’m waiting for replacement.”

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Posted 2 years ago

“Received promptly and well packaged”

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Posted 2 years ago

“A problem occurred whilst placing my original order whereby I did not receive any notification from the company but my credit card compnay sent a notification that the transactioin had completed. The items were still in my online basket and so I rang your company to query whether the order had been received. Sadly I could only get throgh to an answerphone message and as I couldnt be sure whether the order had been received and wanted to place the order before 1pm to ensure next day delivery (another failure!) I placed another identical order which seemed to be accepted. I gave specific instructions for the courier to ring my mobile about half an hour prior to estinmated arrival to ensure I could be in. However no call was ever received and as I left to take my dog for a walk one morning I saw a lorry reversing outside my house and correctly guessed it was this order - fortunate for both myself and the courier. However it begs the question - WHY DOES YOYR ORDER FORM HAVE A SPACE FOR SUCH INSTRUCTIONS IF THEY ARE NOT FOLLOWED?? Very poor service in this respect. Oherwise happy that the order was correct. On another note I am still in email contact withyour compnay to cancel the duplicate order and make sure I am refundef for it.”

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Posted 2 years ago

“Excellent service. My only slight dissapointment was having ordered 2 x 3 metre lengths of pipe it arrived as 6 x 1 metre lengths. Not really a problem but more joints!”

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Posted 2 years ago

“All very good”

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Posted 2 years ago

“Quick delivery Answered the phone when I enquired on delivery day Easy to assemble and install Not sure about longevity yet”

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Posted 2 years ago

“Item received within a couple of days. Good service, but never received any email confirmation of order. But of arrived. So all good.”

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Posted 2 years ago

“Items were fast at coming”

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Posted 2 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,662 reviews