Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,184 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication with this company was very bad. I received an email to tell me my order was going to be delivered on a Monday. Waited in all day but no delivery. I phoned them on the Tuesday and I was told they would look into it and phone me back. No phone call that day! Basically I phoned every day and every time I was told I would have a delivery the next day. In the end I received the order 8 days after the original delivery date. That is not a good way to treat your customers.”

Helpful Report

“The price and the ability to combine upvc products and guttering in one order was good but the order fulfilment process and delivery were very poor. Building Plastics are clearly just a portal and they then pass the order on to local suppliers of plastic products. I only got a delivery date for my order because I chased it and then it was fulfilled by Eurocell and they got it wrong twice. They even sent a white downpipe to go with black guttering and accessories”

Helpful Report

“First delivery faultless second was polar opposite poor and conflicting communications from BP. Still waiting on update and feedback regards logged complaint. Like dealing with two different companies. Customer service extremely poor”

Helpful Report

“Ordered over a week ago, emailed within minutes of placement to advise I'd made a slight error and could I amend the order. Told several hours later that the order has been processed and it was too late. A week later and I'm still waiting for the goods to arrive and/or acknowledgement of the dispatch! Quite poor for a company with 'second to none' customer service!”

Helpful Report

“Item arrived damaged. Still waiting for refund after 4 weeks. Not recommended”

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“Buyer Beware.... Goods failed to arrive on BPO's own emailed due date. After sending an email (which was not responded to) I telephoned Customer Services and was informed that the local depot was presently, not responding to their call and they would call me back later....I'm still waiting! No delivery and no replies to my enquiries. Delivery is over a week overdue by BPO's own due date. It seems to me that the products themselves and 'value for money' are good. However, the logistics of actually getting them is not and the communication of BPO is poor. Very disappointed”

Helpful Report

“Prices can't be beaten, customer service a let down. Made several orders recently. Was sent the wrong item on one delivery, which I suppose does happen. This issue was trying to get it sorted. Spent ages on the phone for someone to answer, when they eventually did advised me to report via email(couldn't get off the phone quick enough). I did this along with a couple of messages via the website. Never heard a word back, and this was several weeks ago. Luckily they were relatively inexpensive items and couldn't be bothered to constantly chase up. Unfortunately it's hard not to use again as the prices are the best I could find. Just hope you don't get an error with your order🤞🏻”

Helpful Report

“Upvc quadrant was delivered unpacked just sellotapeat ends and middle leaving rest exposed and as it came in the back of a lorry just on floor it was all marked ŵith deep scratches.”

Helpful Report

“Best prices around. Communication the worst ever , cannot contact no-one. No- response to email even after a week. No details on when delivery will be made. Customer services Absolute shambles.”

Helpful Report

“Excellent prices, good range of products available, BUT - and it's a BIG BUT - the product I bought was supposed to arrive at a certain time on a certain day - no show. Same thing happened three times. When I tried to ring Building Plastics Online, the so-called customer service was appalling.... the telephone went onto answerphone almost immediately and the unhelpful recorded message repeats every 10 seconds... it drove me almost insane as I must have listened to the same message 60 times or more. I gave up in the end. I had to think outside the box to get my goods, but in the end, the sill was delivered to me by a local branch of Eurocell. I shall go direct to Eurocell rather than using Building Plastics Online in future.”

Helpful Report

“Didn't get delivery updates, order came incomplete and was just dropped on my drive, no one came to the door. Got in touch with customer services but didn't hear back. I'm now out of pocket as I had to buy replacements from another source.”

Helpful Report

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate your honest insights and apologize for any inconvenience caused.We understand how important it is for our customers to receive regular delivery updates, and we are terribly sorry that you didn't receive the necessary information throughout the process. Additionally, we sincerely apologize for the incomplete order and the way it was just dropped on your drive without anyone attending to your door. We apologize if our customer services team did not respond promptly to your concerns. This is certainly not the level of service we strive to deliver and we deeply regret the frustration and inconvenience this has caused you. Your satisfaction is our top priority, and we are committed to making this right. To ensure we improve our services and prevent situations like this from happening in the future, we kindly ask for your assistance in finding out how we can better serve you. Could you please provide us with more details about your experience and any specific suggestions that you feel would help us improve? Once again, we truly appreciate your feedback and apologize for any inconvenience you have experienced. We hope you can give us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us

“No communication after ordering so didn’t know when delivery was and the product isn’t the best quality!”

Helpful Report

“No communication when asking questions. Delivery time very slow. Dispatch pending and the guy knocking on my door with product. Poor quality. Was expecting better”

Helpful Report

“Unfortunately i havent yet received my goods yet so cant comment. I put my order in 7th February 24 and still waiting for it to be delivered I was told 4 to 6 weeks. Its due this week, so we will see.”

Helpful Report

“Great product - bathroom wall panels, great price, and I am sure, generally a great company to deal with. But right now, they have mis-marketed and mis-sold a product, then falsified online content to avoid having to resolve the matter. Now they are refusing to respond to my requests to discuss and resolve the matter. At this rate I will need to seek a refund via PayPal.”

Helpful Report

“Delivery was badly delayed! I ordered 3 facia boards on 29/02/24 but did not receive anything until 25/03/24 and then only 2 of the 3 boards. They gave me 3 delivery dates which never happened!”

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“Have ony recieved half of my order Was supposed to be delivered yesturdsy but not delivered yet Cant even be bothered to contact me to give a readon why its beem delsyed”

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“Here's a tip. Before you take an order be sure that one of your depots can service it. A (supposedly) simple order of window sills resulted in three failed attempts to locate stock from two depots and delivery assurances which did not materialise. The two stars are for the valiant attempts of your customer services agent to rectify the situation. I finally received the goods but it took a month and numerous calls. I'll look elsewhere in future!”

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“Over 4 weeks to deliver a smallish order. No communication, unless I instigated it. Opened 3 tickets before eventual delivery. Price and product good.”

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“Fantastic price but website when ordering not great as I choose pick up and somehow ended paying for delivery. Had to chase up delivery after two weeks.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,184 reviews