Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.39

4.4 Rating 2,289 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here's a tip. Before you take an order be sure that one of your depots can service it. A (supposedly) simple order of window sills resulted in three failed attempts to locate stock from two depots and delivery assurances which did not materialise. The two stars are for the valiant attempts of your customer services agent to rectify the situation. I finally received the goods but it took a month and numerous calls. I'll look elsewhere in future!”

Helpful Report

“Over 4 weeks to deliver a smallish order. No communication, unless I instigated it. Opened 3 tickets before eventual delivery. Price and product good.”

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“Fantastic price but website when ordering not great as I choose pick up and somehow ended paying for delivery. Had to chase up delivery after two weeks.”

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“Very slow getting order out then pack of screws and pack of caps for screws not matching amounts had buy extra caps. All came eventually.”

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“Service wasn’t great and delivery was delayed due to Christmas period. This was understandable but was not told this would be the case online until I tried ringing the office. Didn’t get any tracking updates and had to chase the order a few times which was a bit of an inconvenience. Product and price was fair though.”

Helpful Report

“AVOiD Ordered a week ago, unanswered emails unanswered phone calls, had to chase today, week later....28 minutes waiting in a queue, finally answered, icouldn’t help on my delivery, these are middlemen, they do nothing but make customers anxious and sick thinking they had paid for nothing, there customer service is not fit for purpose, no communication, they are not the best, go straight to the supplier, EuroCell and pay less and take control of your order with out the stress and anxiety. Never again....was a new customer, but not now !, My money is hard earned for some people like this to just take with out communication. AVOID”

Helpful Report

“Paid £30 for delivery- I understand this for the bigger items, but paying that much you would expect door to door service. Not left in the road and made to carry it to the house, very unimpressed with this service and to call the day before for restrictions to access the property”

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“I've never known 2 window boards to come from Doncaster to Sheffield take longer than 8 days. I had to cancel the order, god only knows were it comes from. China I think!”

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“Had issues with one item, failed to respond or rectify. Other items were all fine and delivery good but wouldn't use again or recommend as any issues and your on your own with these guys.”

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“Plastic was not as good as previous orders .. items were scratched and marked . Not in good condition .i use a lot of cover boards .cladding and trims so will probably go elsewhere ..”

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“They were not the cheapest, but got my order based on delivery times, they didn’t achieve anything they said they would. It’s a shame, this is the problem when you have no stock and rely on others to fulfil the order.”

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“Pricing is really good but customer service is very very poor. I have been chasing for returns and refund and replacement for many weeks now and they keep stalling but no actual results. Very disappointing as I would’ve definitely used them more often with them using the local Eurocell supplier to me it would’ve helped.”

Helpful Report

“Delivered 1 bracket short, I emailed to inform them but did not receive a reply.”

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Hi, Apologies about this, please can you email customerservices@bpoltd.co.uk with your order number and we will look into this promptly. We cannot seem to find any email that states a missing bracket from you. Look forward to hearing from you. Regards, BPO Ltd

“Way to long delivery about 2 weeks for real basic stuff and not very good communication , price good”

Helpful Report

Hi Louis, Sorry to hear about the negative experience received. If you'd like to provide further information so we can look into the matter further, please email your order details to customerservices@bpoltd.co.uk & a member of the team will be in touch to discuss Kind regards BPO Ltd

“Was given 3 different delivery dates for last week! It eventually came yesterday.”

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“I’ve ordered several times from this company and without exception have had to chase each and every one of them. Elongated delivery times and virtually impossible to contact. On a positive note the prices are competitive.”

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“Arrived damaged”

Helpful Report

Dear Mr Clarke Thank you for your review My name is Kathleen Booth and I am the Customer Service Liaison at Building Plastics Online. I am sorry to hear that your order arrived damaged. If you would like to e-mail me at customerserives@bpoltd.co.uk at your earliest convenience. Kind regards Kathleen Booth

“The products and price are all fine. The customer service and communication is very poor. Left a message about my order to change it. This was ignored resulting in wrong product profile being delivered. Have tried phoning but get no answer and cannot leave a message. Have left two further messages on the online system with no response to date. Have now sent an email...lets see if that gets a response?”

Helpful Report

“I order on 3 June I received a email on 11 June telling me that they would confirm the delivery date between 11and 15 by9am Today is the 16 nothing I send email nothing what going on”

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“18th May - Order 30479 placed. 4th June - Enquired about delivery and told next day being 5th. I asked to add to order and that was no problem and could be delivered 5th too 5th June - no delivery 8th June - told shortage and delivery now 12th June 12th June only original part of order delivered - depot never received line for additional items I have phoned, no-one ever answers let alone answer my message; I have emailed with no response; I have messaged online and again no response. This despite them claiming to be working over the weekend to clear backlogs. 15 June - I have left a voice message to cancel the balance of the order and claim a refund Their website is good; prices are good; service is non-existent”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,289 reviews