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Pinion Watches Reviews

4.9 Rating 279 Reviews

100 %

of reviewers recommend Pinion Watches

Company Reviews

4.9

Based on 279 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pinion Watches:

Pinion is a British Watch Company based in Oxfordshire England, and make fine watches designed, built and tested to exacting standards using high-quality modern and ‘new-old-stock’ vintage Swiss mechanical watch movements.

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Phone:

0118 426 2824

Email:

hello@pinionwatches.com

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Pinion Watches 5 star review on 12th February 2024

Pinion Watches 5 star review on 15th October 2023

Pinion Watches 5 star review on 4th October 2023

Pinion Watches 5 star review on 15th May 2023

Pinion Watches 5 star review on 10th May 2023

Pinion Watches 5 star review on 26th March 2023

Pinion Watches 5 star review on 4th March 2023

40

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a red Neutron (SE) which for me is quite a leap from my normal dial colour preferences. So glad i did though, it's a stunning watch and the red works really well for this design. Very happy customer!”

“The Neutron watch is a remarkable timepiece that offers exceptional quality and craftsmanship. The materials used in its construction are top-notch, resulting in a watch that looks and feels high-end and luxury. The attention to detail in the Neutron is impressive, from the Swiss-made automatic movement to the hand-finished dial and hands. What truly sets the Pinionapart, however, is the outstanding customer service that accompanies it. My personal experience with their team has been nothing short of exceptional. From prompt responses to my inquiries to going above and beyond to ensure my satisfaction with the product, Pinion's customer service is truly the best I have received from a watch brand.”

Pinion Watches 5 star review on 10th May 2023

“The watch is absolutely gorgeous, runs at -1.5 second per day and at 35mm diameter and 11mm thick, it slides effortlessly under a dress shirt cuff. Of course this thing is really all about the dial, and the dark blue shade with the Guilloche center it should be very dressy, but the brushed case says tool watch, add in the fauxtina lume and this should be a very chaotic design, but somehow it all comes together and makes either a very understated dress watch or a more formal than average field watch. Whatever it is, I really like it and see it getting a whole lot of wrist time.”

Pinion Watches 5 star review on 4th March 2023

Pinion Watches 5 star review on 4th March 2023

“I'd been looking for a British watch for a little while having thought about saving for a big brand Swiss watch but being put off by the prices and the waiting times. I stumbled across Pinion, and then realised their owner, Piers, is based in the next village - what a lucky coincidence! After a great deal of research, and a couple of visits to Piers' house to try on different models, I decided to go an Elapse in Anthracite. It's a really chunky, good looking watch that seems to change colour from light grey to black under its crystal clear glass face, depending on the light. I wear it almost every day and I just like it more and more. It's easy to read, has a reassuring heft about it without feeling clumsy, and works in formal and informal settings - I've worn it to black tie events and kids' football matches! It's a luxury watch you can wear every day and anywhere. Pinion watches are packaged up in a lovely watch roll, and mine included the tools I would need to change watch straps, as I had asked Piers for a stainless steel bracelet as well as a tan and a dark brown strap (and the canvas strap that comes as standard). The whole package is really high quality, carefully considered and just a little bit different. Piers couldn't have been more helpful. He was calm and patient, never pushy or looking to 'close the deal'. I know I was lucky to be able to speak to him and try watches on in person, but I can see he's got the same feedback on here from online customers, so it's definitely part of the Pinion service. All in all, I couldn't be happier with my new Elsapse, and feel like Pinion have got a customer for life in me.”

Pinion Watches 5 star review on 9th December 2022

Pinion Watches 5 star review on 9th December 2022

“My second purchase from Pinion and I couldn't be happier. Fantastic service and another beautiful timepiece....”

“I bought a Neutron BL, with custom engraved design on the back, and went for a special sourced additional strap too. Piers was responsive and patient, and made a lot of effort to accommodate my needs, producing etched proofs and emailing photos for approval really quickly. I had the feeling that he cares a lot about his craft and integrity in what and how he's selling, and that counts a lot to me. My Neutron feels solid and high quality. I love the attention to design and quality details, from the embossed winder to the way that light reflects on the numerals and guilloche texture. What I hadn't realised from the website photos is that the crystal is domed - it's difficult to describe why but this definitely adds even more to the sense of quality too, with subtly different refraction of light from the watch face compared with a generic flat glass. An outstanding experience, and happy to thoroughly recommend.”

“I recently has the opportunity to purchase the Atom 39 HG ND and I am not disappointed. A solid watch that looks very sharp and I like the high glow capability of the dial at night time. As usual, a first-class service when dealing with Pinion. The Atom makes a great addition to the Neutron SE and the Pure GG which I also own. I highly recommend this company and its products.”

“This is my second purchase from Pinion, a lovely green and bronze Axis. The buying process was as smooth as with my previous purchase, and Piers was as helpful also with my many questions. Having now had the watch for a couple of weeks I can confirm that I am delighted with the quality and style. Although ordered on a green leather strap, a canvas nato strap was kindly included also, and the watch has been on this ever since. It suits it perfectly. As with my previous purchase the packaging is first class, so nice to receive a watch in a watch roll rather than another box which will be consigned to the loft. The time and date had clearly been set prior to sending also, which is a really nice touch.”

Pinion Watches 5 star review on 15th May 2023

“A quality watch and top-notch service. I had a productive telephone discussion with Piers and following this, he arranged for the watch to be built directly for me to our agreed specifications. Not only that but it was done within a matter of days and I was able to collect the watch from him personally. It's hard to imagine any better service than what I experienced and I am loving wearing the watch.”

“```````````Excellent company offering wonderful service”

“Received the Neutron piece which looks great, have been wearing for several days. It is a very clear dial to read. Piers was very helpful during the selection process and I received a great piece, no issues. A minor point for collectors is the ghost crown position with this movement, as time only piece.”

“From start to finish, my customer experience with Pinion was five stars (would give it more if that was an option). Piers responded quickly to email, personalized the experience and product, was attentive to my needs and interests, and delivered a beautiful watch that will be long treasured and enjoyed. The shipping experience to America was also extremely easy. Couldn't recommend Pinion enough. You are in safe, expert hands! Looking forward to following Pinion's work and calling myself a customer again in the future.”

Pinion Watches 5 star review on 26th March 2023

“I was very pleased that the Atom 39ND temporarily reappeared on the website as I missed out first time round. These are lovely Watches and are a very credible and understated alternative to the mainstream luxury brands. They really are that well made. I have the original Atom from 2017 and this is a great addition. Service from Piers was nothing short of amazing as usual. What's not to like?”

“I wrote to Pinion in March 2023 about my ATOM watch which I purchased in early January 2021 as it was losing 2-3 minutes per month (and still does), which I was told was within the manufacturer's tolerance. I was slightly disappointed to hear this. Just recently the strap has broken, and I wrote again to Pinion to say that I am surprised (and again disappointed), as I would have expected a watch as expensive as this to have a strap that would have lasted a lot more than just over two years. The reply was that they would expect the strap to last 18-24 months!”

“I loved the Neutron's look, and contacted Piers with various questions and requests, including wanting to try the watch before deciding on engraving. He dealt with it slickly and without fuss, and the shipping was boringly perfect. So, full marks for customer service. The watch itself is every bit as striking as it looks on the website (though the dial on mine looks darker blue than in the photos). I love the beautifully clear dial design, while the embellishments - guilloche disc in the middle, smaller markings around the edge - add style without reducing clarity. If, like me, you don't like 'bling' or chunky show-off watches, the Neutron is perfect: beautifully designed, elegantly understated, and clear to read at a glance. Having spent years wearing a watch only sporadically, I now don't want to take this one off!”

“Superb watch. Great quality. First class service .”

“This was my first purchase from the Pinion Watch Company. A most satisfactory experience right from the initial contact through to receiving my MBC70 watch. Piers was always available and helpful in answering my questions. The MBC70 watch far exceeded my expectations. The whole purchasing experience could not be bettered.”

“I've had my Atom 39 (I was lucky enough to get the very last one!) for 6 months now and i've been delighted with it. I requested a left-hand version which Piers was more than happy to build for me (talk about great customer service). The watch is beautifully designed and built very solidly, and the size feels just right. Also want to mention the packaging it arrived in - amazingly presented with some nice accessories, and stored safely in a chunky leather pouch along with the straps and tools - couldn't be happier!”

Pinion Watches 5 star review on 1st November 2022

Pinion Watches 5 star review on 1st November 2022

Pinion Watches 5 star review on 1st November 2022

Pinion Watches 5 star review on 1st November 2022

Pinion Watches 5 star review on 1st November 2022

“Pinion neutron is a beautiful model in all its variants. I was attracted to Neutron ST-BL and ST-DP so, since I couldn't decide which one I should get, I decided to buy both. Great decision! Each one has its own character and presence, which is remarked by how their dial finishings play with light reflections and tonal change. Indeed, I will follow Pinion's new releases, hoping are as amazing as this one!”

“Where do I begin? I got on touch with Piers a few weeks back to see if the orange R1969 was still available. It was, and as it had been a few years unsold got an ex display discount - but that didn't mean Piers was going to send it out unseen. Instead, he sent it to be serviced, then sent it to the watch case guys to have some knocks polished out - and then back to the servicing guys because he'd spotted something he wasn't happy with. Couldn't me happier with the watch itself, but the level of service to get it to me - and to get me an ex display watch in essentially an as-new state, was incredible. I'd have no hesitation recommending anyone to pinion for both the quality of the watches and the quality of service.”

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Pinion Watches is rated 4.9 based on 279 reviews