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Pharma Lab Global Reviews

4.1 Rating 384 Reviews

78 %

of reviewers recommend Pharma Lab Global

Company Reviews

4.1

Based on 384 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Pharma Lab Global 5 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are great and flawless. Unfortunately the logistics are very bad. Goods arrive very late or not at all. The request to use another shipping company at our own expense was rejected. We are currently waiting about 6 weeks for our delivery.”

Posted 2 months ago

Hi, I am glad to hear you are happy with your products. Unfortunately we are unable to control issues with delivery times at the moment, we are currently in the process of trying to offer more options with regards to shipping in the future. Kind regards, Jessica

Posted 2 months ago

“I didn't get anything yet, so it's a bit early to ask for a review. I still have faith I will actually receive my order, the tracking shows it is en route. P.S. Order was completed 2/12/2022”

Posted 1 year ago

“I still haven’t gotten my package I’ve been waiting for weeks.”

Posted 1 year ago

“The order arrived but not in the 3/5 days shipping method I paid for . Support staff didn’t answer my questions regarding my order . They put the stuff in thermocouple bag , but it took too long for this kind of stuff to arrive”

Posted 2 years ago

Apologies for this Carlos, I have emailed you a discount code for your next order. Kind Regards PLG Team

Posted 1 year ago

“It’s been over 2 months since my order has been shipped out and I still haven’t received it. I’d like a full refund. I’d consider it making a better review, depending on the length of time it takes to process the refund. If customer service would at least answer 1 out of the 2 emails I’ve sent, we can speed this process up”

Posted 2 years ago

Hi Sean, Apologies for the issues with your order, we do offer refunds and free resends for orders that get stuck in customs so we would have appreciated it if you had contacted us first before leaving a 1 star review. I have sent you an email requesting your bank details for a refund. Kind Regards, PLG Team

Posted 2 years ago

“So i have purchased 3 times the last 4 months and the first 2 times the experience was great everything came in time the quality of the product looks fine but thus last time I am really disappointed I still haven't received the my package and it's been more than 3 weeks already...”

Posted 2 years ago

Apologies for this, We have had issues with Royal Mail recently and it has caused some orders to experience rather large delays, all I can do is apologise and offer you a 20% discount on your next order. I have sent you an email containing the discount code. I hope this rectifies the issue and look forward to hearing from you in the future. Kind regards PLG Team

Posted 2 years ago

“Ça reste cher quand même pour que tout le monde puisse en profiter...”

Posted 2 years ago

“still didn’t receive order so don’t know what to say…”

Posted 2 years ago

“Big delays between placing a order and shipping, I had to email them twice to get a dispatch, finance team and dispatch team need to be in synch”

Posted 2 years ago

“I still haven't received one so I know I'd it's coming or not”

Posted 2 years ago

“Customer service takes a while to reply, or they don’t even reply at all. The products I received does not look like the ones on the website. I am very skeptical nonetheless however I’ll have these sent to a lab to get tested. Other than that, smooth transaction.”

Posted 3 years ago

“I bought 1 weeks ago dont feel any result on the moment.”

Posted 3 years ago

“Hi, I ordered from you "Order # 2864 (November 28, 2020)" Rad 140 (1) and MK 677 (1), arrived at their destination on December 23, 2020, delivery in RO was made through the worst and weakest, weakest, weakest service on Planet Earth, that is, with the Romanian Post - they did not inform me that it had arrived, I checked the awb number and I picked it up on December 29; from a bottle it looks like something leaked .... you have the picture attached I hope that what is written on the label is found in the bottles - that is, what I paid otherwise is bad, we keep in touch - thank you and good health for 2021.”

Posted 3 years ago

“Ordered October 11th and on October 24rd I still have not received the item but I've got a request to rate pharmalab and the product I have not received yet.”

Posted 3 years ago

“Did not reach the request”

Posted 3 years ago

“Unfortunately, my purchase still hasn’t arrived. I am however, looking forward to trying your product and will be happy to give it a review. Please send me a email in a couple weeks, hopefully I’ll have something to comment on!”

Posted 3 years ago

Pharma Lab Global is rated 4.1 based on 384 reviews