Pharma Lab Global Reviews

Name: Pharma Lab Global
Address: 2 mountpleasant drive, newtownards, Ards and North Down
Rating: 4.07

4.1 Rating 384 Reviews

78 %

of reviewers recommend Pharma Lab Global

Company Reviews

Metrics

4.1

Based on 384 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Pharma Lab Global 5 star review on 17th March 2022

Manuel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product not received”

Helpful Report

Posted 1 year ago

Hi, Please drop us an email as we have tried to contact you in relation to your order as your tracking states that this was delivered?

Posted 1 year ago

“I never received my order. The company ignores my emails.”

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Posted 1 year ago

Hi Diana, I looked into your order and we resent you a new parcel as your first parcel did not make it. Your second parcel is showing as delivered? please confirm this.

Posted 1 year ago

“I have had terrible experiences with this company. Never received a working tracking number after 15 days so I am assuming this place is a scam. I am out of my money!”

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Posted 1 year ago

Hi Tammy, I can see that your first parcel did not arrive to you so we sent out another parcel which was delivered. Please drop us an email if this is not the case. I will reach out to you via email now.

Posted 1 year ago

“My order worth more than £300 got lost in post and I still haven’t received it. I emailed customer service but they didn’t help me. I don’t think they are a very helpful company at all.”

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Posted 1 year ago

“Bottom line is that this international pharmaceutical company accepted my order and full payment then sent the totally WRONG item! Even though a full resolution and credit has been made, it concerns me that a WRONG substance was shipped. Additionally, AFTER the fact, they argued with me about not reading their disclosures statements, which were a moot point and inconsequential at that point!”

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Posted 1 year ago

Hi Teresa, Unfortunately, things like this happen sometimes it is the nature of online shipping. We process thousands of orders a month and sometimes the wrong product gets sent to the wrong place. We did resend you the right product and refund your money so I do not find your 1-star review fair in any way shape or form. Kind Regards, Bianca

Posted 1 year ago

“I ordered a product through Pharmalab at the beginning of May 2022. THey were very quick shipping it out, so I was pretty excited to get the product. However, once it arrived in the US, the updates stopped and I never received the product. It arrived in the US on 5/15/22. I contacted them two weeks after because they say they will ship another product if you do not receive it, however they have been spotty at best at getting back to me. They have asked for my address twice, yet do not seem to be fulfilling their promises. I would not recommend them again. At this point they have basically just stolen my money.”

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Posted 1 year ago

“I never received the package despite I aid for priority delivery”

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Posted 1 year ago

Hi Alejandro, Apologies for the delay in receiving your order, we do offer free resends and refunds for orders that are lost. I have sent you an email with hopes to rectify the situation for you. Kind Regards PLG Team

Posted 1 year ago

“You shipped my first order that arrived late even I paid extra for quicker delivery. When I opened my order it was missing 3 Bat waters. I immediately sent an email to you via your contact page and received no reply. You continued to ignore my email and I sent 2 more emails over a 3 week period and was still ignored. I filed a complaint with Pay Pal over the 3 missing Bas Water. Once you got the complaint from Pal Pal then I received and email from you to resolve the problem. As of writing this review I still have not received my Bac Water and the Pal Pal complaint is still active. This was my first and will be my last order with your company. Companies that have poor customer service usually don’t stay in business and fail. Just this week I placed a 675.00 order with another comp that I have more confidence and trust in. Thank you for sending the request for a review from a very unhappy customer that will never go business with you again. David W”

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Posted 1 year ago

“Poco seri merce mai arrivata”

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Posted 2 years ago

“I ordered two items. Only one came and it wasn’t even what I ordered. After trying to fix the transaction the company has ghosted me. No refund and still charged the full amount. DO NOT use this company”

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Posted 2 years ago

Hi Mike, Apologies fcr this, I can assure you that we wouldnot have ignored you on purpose and would love to get this sorted out for you. Could you please contact me on info@pharmalabglobal.com and I will issue you with a full refund for your order. Kind Regards PLG Team

Posted 2 years ago

“I have yet to recive my order”

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Posted 2 years ago

Hi Ronald, We had asked you to double check your address as there was no door number included 2 months ago and are yet to recievge a response. unfortunately we cannot send your parcel until this is confirmed. Kind regards PLG Team

Posted 2 years ago

“what should I write, I have on 19.01.2022 Ordered from you and I have not yet received my order. It's been 2 weeks, sorry, I'm not satisfied. Maybe my order will come someday. translation Google”

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Posted 2 years ago

Hi Raffaele, Please be aware that when ordering products of this nature customs delays are going to happen from time to time, if we could stop them we would. I have emailed you a discount code for any future orders you wish to place with us. Kind Regards PLG Team

Posted 2 years ago

“Customer service were quick to send out PayPal details and order confrimation. But when it comes to updating you on the delivery status it seems they don’t have the same urgency. One can only wonder why that is…. I will update this review when/if I recieve my goods.”

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Posted 2 years ago

Hi Adam, Unfortunately when you do not follow the payment instructions we send you payments can get lost and orders can take longer to process I believe this is what has happened in your case. All I can do is apologise for the complicated payment process unfortunately due to the nature of our business it is the only way we can accept PayPal payments. Kind Regards PLG Team

Posted 2 years ago

“No instructions were provided, and no response from the customer service”

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Posted 2 years ago

Hi Yusra, Apologies for this, it would appear your email had been missed, please take a 20% discount on your next order. I have replied to the email with a discount code and have answered your query. Kind Regards PLG Team

Posted 2 years ago

“I purchased a blend of bpc157 and tb500 and when everywhere I looked on line said to take different dosages, on different days I contacted the company to ask for guidance on dosing they even told me to take bpc157 daily but tb 500 every 3 to 4 days. I said to them I purchased your blend and it all has been taken at the same time. I asked why even sell a blend if this is not possible? I then I asked if I could return the blend and get the separate bottles they then said many take them at the same time and referred me to the internet to figure it out. Doesn’t sound like they care about the customer”

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Posted 2 years ago

“Unresponsive. My order delivered to somewhere in UK instead to Singapore. Weeks later emailed me the issue has been dealt with but when it has not. What a fraud.”

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Posted 2 years ago

Hi, First of all apologies for the issues you have had with your order. I have checked through the emails we have received from you and cannot find anything that has not been responded to. I would love to rectify the situation for you so please feel free to email us at info@pharmalabglobal.com. In the meantime, I have issued a free resend of your order to the address you provided originally fingers crossed you receive it this time. Kind Regards, PLG Team

Posted 2 years ago

“Purchased a bunch of peptides and paid for shipping protection. Package arrived. Not ideally packed and my bat static water was crushed and made a mess of everything. Contacted you about the situation and have heard no response. Not impressed.”

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Posted 2 years ago

“I never received my order, so I am unable to review the product. I would, however, appreciate a refund.”

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Posted 2 years ago

“i ordered goods three weeks ago . i paid extra for a tracking number the goods have still not arrived i m not sure if they ever will arrive . i have no way if tracing them as a tracking number was never provided . So far now i am very disappointed!!”

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Posted 2 years ago

“Still waiting the email with the order confirmatio”

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Posted 2 years ago

Pharma Lab Global is rated 4.1 based on 384 reviews