PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,791 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,791 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The size does not measure up and it always irritates me when customers are obliged to pay for refunds.”

Helpful Report

Posted 6 years ago

“I ordered a rug 10 days ago and was told it would take 5-7 days to arrive. It’s still not here and I haven’t even got any emails saying it’s been dispatched, which is disappointing because I was hoping it would be here in time for the cold weather.”

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Posted 6 years ago

“Awful”

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Posted 6 years ago

“Item not received and no one replied to email when I tried contacting. Will be chasing up a refund.”

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Posted 6 years ago

“STILL NO PRODUCT ARRIVED. Contacted store and no help, was promised last week but still nothing and no update or sgipping info. AVOID THIS COMPANY”

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Posted 6 years ago

“I ordered dental cat food and was sent renal dog food. They sent me a returns label but I had to go to the post office to post back to them. Not convenient.”

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Posted 6 years ago

“Have yet to receive my order yet I’m getting emails asking me to review the service?”

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Posted 6 years ago

“Order made 13062 on 14/8/18. Call in petnpony on the 20/8/18,the order dad not been sent. So we collected in store, and ask about refund for shipping. Was told I would have to take that up with the internet team, which I email on 20/8/18 requesting return of shipping cost. Thank you K Lawrence”

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Posted 6 years ago

“placed order money was taken , order was cancelled due to selling stock that had already been sold, so a slow process of money being returned to my bank . shouldn't be able to sell items out of stock and only leaving this review as have had multiple emails requesting a review which is odd as haven't fulfilled my order . and also getting emails to refer a friend why would I do that ?”

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Posted 6 years ago

“I ordered a coat which had already been sold”

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Posted 6 years ago

“My rug took 14 days to arrive I was NOT informed of the ridiculous postage time when ordering otherwise I would not have ordered. Whilst waiting 2 weeks for the rug to arrive I had 2 purchase another rug for my horse at another site which took two days to arrive. I will not be ordering from Pet n Pony again or recommending the company to friends and family.”

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Posted 6 years ago

“Ordered two 14kg bags of Royal Canin Unrinary SO dog food as avertised on the website. I received two 13kg bags. I contacted Pet and Pony to sort out this problem and they told me that there had a bag change and they had not updated the website. They gave me a 5 refund but I could have still bought two 13kg bags cheaper elsewhere. I would not use Pet and Pony again.”

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Posted 6 years ago

“Sold me something that was out of stock and sent me an email saying they hoped to get it to me’ in the next few weeks. I had to request a refund which I still haven’t received. At best a waste of time, at worst £25 down the drain.”

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Posted 6 years ago

“Haven't received my order yet - where has it got to?”

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Posted 6 years ago

“Do not shop here, I did not receive my items and I did not receive any compensation. appalling”

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Posted 6 years ago

“Haven’t received my order been nearly over a week”

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Posted 6 years ago

“Poor service. Sent the wrong item.”

Helpful Report

Posted 6 years ago

PetnPony is rated 4.8 based on 1,791 reviews