Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,872 Reviews

96 %

of reviewers recommend Permagard

4.8

Based on 5,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 16th August 2025

Michael Searle

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered the product I needed it for the following day. I was told 95% chance it would arrive. It did not arrive the next day, despite receiving messages from FedEx saying it was due for delivery before 6pm that day. At 03.43 the following day I received a message from FedEx to say my shipment may be impacted!! I did not use the product. It arrived too late.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave feedback. We’re sorry to hear that your order didn’t arrive when you were hoping to use it. Our standard delivery is 1-3 working days, and while most parcels do arrive next day, we can’t always guarantee this as it depends on the courier once the goods have left our warehouse. Your order was delivered within the promised timeframe, but we appreciate how frustrating it must have been that it didn’t arrive in time for your project. If you haven’t been able to use the product, you’re very welcome to return it for a refund - our team can help arrange this if needed. If you’d like to discuss this further, please don’t hesitate to contact us directly on 0117 982 3282. - The Permagard Team

Posted 2 weeks ago

“Parcel left in yard upside-down cream liquid in one tub, delivery note said leave in summer house took no notice of that”

Helpful Report

Posted 1 month ago

Hi there, we're really sorry to hear about the delivery experience - that’s certainly not the standard we aim for. Thank you for bringing it to our attention. Our Sales Manager, Kate, will be in touch with you directly via email shortly to help resolve this. Kind regards, The Permagard Team

Posted 1 month ago

“Still have not received my product…”

Helpful Report

Posted 1 month ago

Hi Ben, Thanks for your review - we're sorry to hear your order hasn't reached you yet. We dispatched your parcel with FedEx on Thursday 17th, and their tracking shows they attempted delivery on both Friday 18th and Tuesday 22nd. According to their latest update, another delivery attempt is due today (Friday 25th) before 6.00pm. If it doesn’t arrive or you need further help, please don’t hesitate to get in touch with our team directly. We’re here to make sure you get what you need. - The Permagard Team

Posted 1 month ago

“Membrane would not attach to hollow block wall due to plugs supplied in the pack. Permagard would not provide a solution or accept return so used tanking slurry instead.”

Helpful Report

Posted 3 months ago

Hello, We were sorry to hear that the system you selected wasn't appropriate for the type of substrate. After speaking with you and offering a different type of fixing plug to suit your wall, we would just ask to please be mindful to call us first before using a different system, so that we can offer you the best solution possible. Kind regards The Permagard Team

Posted 3 months ago

“Having made my first ever order with yourselves on the 17th of march and after paying postage for a 1-3 day delivery it is now the 25 of march and i am still waiting for that delivery.”

Helpful Report

Posted 5 months ago

Hi Nigel, thank you for leaving a review, and we're sorry to hear you're still waiting for your order. We're looking into the issue and a second delivery is on its way, so you should receive this soon. We apologise for the inconvenience caused by this. We'll keep you updated on your replacement, and if there are any other issues. Thank you for your patience. The Permagard team

Posted 5 months ago

“Not received!”

Helpful Report

Posted 7 months ago

Hi Jackie - thank you for leaving a review, and we're sorry to hear you've had problems with delivery. We've now reached out to you and arranged your replacement - please let us know how you get on! Thanks, the Permagard team

Posted 7 months ago

“I have nether ad bad experience with any company twice the product came out damaged”

Helpful Report

Posted 7 months ago

Hi there - thank you for your review. We sincerely apologise for the issues you have had with delivery of your order. Unfortunately, we have had a spate of issues recently that have led us to review the current packaging of the specific product with the courier. We feel that we have come to a short term solution but will be working on a permanent solution with our packaging supplier. Thank you for your patience. The Permagard team

Posted 7 months ago

“Unfortunately I was in hospital when the unit arrived and did not come out until Christmas Eve and therefore the unit was not able to be fitted until yesterday. But I fear it is faulty and not working so I have to return it to Permagard. This is unfortunate because I have purchased several items from Permagard and they have all been totally satisfactory except for this item.”

Helpful Report

Posted 8 months ago

Hi Deborah, thank you for your review and we're sorry to hear that you're unhappy with your product. Please can you reach out to our customer service team with details around the product you'd like to return? We'll see what we can do? Thanks - the Permagard team

Posted 8 months ago

“Very disappointed. It took me a week to get the product I wanted. First they sent the wrong membrane. Whether they mixed it up or sent a cheaper one on purpose hoping I wouldn't see a difference in the product, I don't know. But I think it's more likely they were trying to scam me. In the second parcel they didn't put the connecting tape. Also, when replacing it, I indicated that the delivery should be after 3 in the afternoon since I wouldn't be home before. But after 3 came only to pick up the wrong item. And they wrote on the delivery that it would be between 11 and 12. Had to cancel the delivery and reschedule it for Monday, as only on Monday will I be able to pick up the item in the morning. The replacement membrane was delivered today with damage.Very unpleasant experience buying from this shop. I paid a lot of money and received terrible service. I will never buy anything here again. And I wish you either improve the service to a normal state, or don't spoil people's nerves and waste their time and just close down.”

Helpful Report

Posted 10 months ago

Hi there - firstly, apologies for the inconvenience. Unfortunately, the courier didn't follow our time slot request and we weren't aware of your amendment to the delivery date, but hopefully, your replacement product meets your expectations. Please let us know if you have any further issues or questions. Thanks - the Permagard team

Posted 9 months ago

“Still awaiting the call back from the staff when I called to order the products luckily you can order on line otherwise you would have missed out on a sale”

Helpful Report

Posted 10 months ago

Hi there - we're sorry to hear that you never received a call from our team. We may have missed each other! Please let us know how you get on with your order and if you have any other questions. Apologies again. The Permagard team

Posted 10 months ago

“They didn't tape up the delivery boxes so when the courier delivered the first box the tanking slurry bucket fell out, broke and covered my sandstone steps with slurry.”

Helpful Report

Posted 11 months ago

“I haven’t received anything no note through Door to say I’ve missed it so at the moment, not a good experience”

Helpful Report

Posted 11 months ago

Hi Steven, Thank you for leaving a review. As you're aware, we've now sorted the issue and your order is on your way! Please let us know what you think when you receive your product, and if you have any questions. Thanks - the Permagard team

Posted 11 months ago

“Spray container lance did not work as screw cover for valve opposite the trigger was missing.”

Helpful Report

Posted 1 year ago

Hi Adrian, thank you for leaving a review and we're sorry to hear there was an issue with your product. Please reach out to our Customer Service team regarding your order, and we can look into this further. Thanks - the Permagard team

Posted 1 year ago

“Goods not received.”

Helpful Report

Posted 1 year ago

Hi David. We're sorry that you've experienced a problem with your order. Due to a failed delivery attempt, your order was taken to a DPD pick up point for collection. We emailed over the collection details. If you ever encounter any delivery issues in the future, please give us a call and we will sort them out as quickly as possible.

Posted 1 year ago

“Terrible returns policy Very disappointed”

Helpful Report

Posted 1 year ago

Hi Robbie. We're sorry that the product you ordered wasn't what you needed in this instance. Unfortunately, since there was no fault and the item was ordered in error, our options for returns are more limited. However, as we discussed, we are happy to refund the order if you are able to arrange return delivery to us. If you have any more questions, please do get in touch with the team. The Permagard team.

Posted 1 year ago

“It was not a good at all”

Helpful Report

Posted 2 years ago

Sorry to hear that you weren’t happy with your order. Please do get in touch with us on sales@permagard.co.uk with any issues you are facing. The Permagard team

Posted 2 years ago

“Sadly they do not deliver to the Scottish Islands”

Helpful Report

Posted 2 years ago

Thank you for taking the time to feedback on your experience. Unfortunately as most of our products are classified as chemicals it means that our delivery is limited to mainland only. We can however deliver to a forwarding address in future if this is a good alternative. The Permagard team

Posted 2 years ago

“Never understand using couriers who attempt repeated deliveries outside of business hours. Still have not received the product.”

Helpful Report

Posted 2 years ago

Hi Sean. Please accept our apologies for the issues you've experienced with the couriers. We believe this is sorted now however we are always looking for better ways to improve our service so thank you for feeding this back. The Permagard team

Posted 2 years ago

“I live in London and I placed an order on 20th October and 8 days later and I’m still waiting for delivery. They have sent an email about the order which is very confusing. It’s state my order is ready for collection but yet he has a shipping address. Which is it. Ready for collection or is it being delivered?”

Helpful Report

Posted 2 years ago

Hi Imran Thanks for your feedback. For your recent order, in-store collection was selected as the delivery option - this is for customers wanting to collect from our Avonmouth depot. We understand that you do not want to collect from our Avonmouth/Bristol depot and that you want your item delivered to you. Our team have therefore reached out to you to get payment for delivery but not yet received any response. Please contact the office and we can take the payment and get your order sent out asap. Many thanks The Permagard Team

Posted 2 years ago

“Very disappointed- spent ages preparing interior sandstone wall of outbuildings which had been painted previously with ordinary masonry paint. Over the years it had flaked and blown in places due to damp(no damp course). Stripped it back and have had dehumidifier running for months. 2 coats of Permaguard and damp stain comes straight through ?? Thought it would seal this so I could overpaint again - unfortunately not. Any suggestions??”

Helpful Report

Posted 3 years ago

Hi Graeme. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully, we can get it resolved ASAP! The Permagard team

Posted 3 years ago

Permagard is rated 4.8 based on 5,872 reviews