Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,948 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 16th August 2025

Michael Searle

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great and the process straight forward enough. The only criticism is that there were no instructions about drilling, applying the treatment or making good. I found really helpful videos on YouTube and some PDFs on the Permaguard website. Some simple instructions - drill to x depth, blow out holes, insert lance and slowly withdraw as you apply the material. After 1 month make the holes good with sand and cement...”

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Posted 5 years ago

“Postage was steep, but it arrived 3 working days later”

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Posted 5 years ago

“Web site is easy to search items , was delivered quickly and has been administered quite easily so hopefully cures a slight damp issue , have ordered more plastic plugs just waiting delivery”

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Posted 5 years ago

“Permagard turn orders around quickly and their product works ok”

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Posted 5 years ago

“The crack stitch kit product was delivered promptly and applied by someone who has used it before. Time of course will tell how good it is.”

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Posted 5 years ago

“Very pleased with the product. Its worked quickly and easy to use. Shipping cost was a bit steep but overall happy”

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Posted 5 years ago

“Great product, I found finding installation instructions difficult on the website and there were no instructions in the box which is poor. I ended up with a YouTube video from the website, which didn’t give details of which way round it should fit and also which way around the red rubber seals should fit. Also doesn’t tell you whether to drill the bubble or the flat section. I used common sense but in terms of installation instructions I feel it’s very poor for first timers. I was drilling some sections into stone and the drill bit became blunt quickly, also I found the plugs tight in stone sections, sometimes breaking when knocked in but ok in brick. No mention of stone on the description but I think a slightly bigger drill bit needed for stone. Product seems good.”

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Posted 5 years ago

“Very happy with service”

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Posted 5 years ago

“Good service and the woodwork killer appears to be just as described. My only slight complaint is that, having been told my order had been dispatched, I did not recieve any further information as to the day of delivery, let alone the time. Luckily, someone was in the house and saw the courier arrive and leave it on the steps by the back door.”

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Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and service. With regards to the delivery, unfortunately at this time our courier is unable to provide us with a tracking service, so we cannot provide any further information regarding delivery. We are working with them to try and offer this, as we appreciate that this is a service customers would benefit from. Thank you for using Permagard, we really value your custom. The Permagard Team

Posted 5 years ago

“Good order and delivery processes”

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Posted 5 years ago

“Good online experience. Would have been excellent if the correct items delivered matched the website container photograph. Need to either update product packaging photos or provide an explanation on the packing note.”

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Posted 5 years ago

“Hi yes happy with my order it got delivered fast, the only downside didn't know when was delivered as i was not there at that moment in time,more communication would be great,costumer service was great thank you”

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Posted 5 years ago

Hi Flamur, Thank you for taking the time to leave us a review - it is really appreciated. We apologise that we cannot currently provide delivery updates and tracking, as this is not a service that our courier provides. We're working with TNT on improving this side of our service to give customers the best experience. The Permagard Team

Posted 5 years ago

“Ordered on line. Received required in good time of starting the job for My Builder.Com brilliant. Thankyou . Will order again as and when.”

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Posted 5 years ago

“Mixed 10kg at a time good adhesion easy to use nice smooth finish in white fast delivery.waiting for rain to see if it done the job.”

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Posted 5 years ago

“many thanks”

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Posted 5 years ago

“Good advise”

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Posted 5 years ago

“Good product. Easy to use”

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Posted 5 years ago

“Too soon to give a proper review, waiting on suitable weather to use product.”

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Posted 5 years ago

“Have not used the product yet but the buying process was easy & the service prompt. However delivery charges were somewhat high compared to other traders.”

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Posted 5 years ago

Hi David, Thanks for your feedback. We’re glad that you were happy with the ease of ordering. In regards to delivery, unfortunately most of our products are classified as chemicals meaning that delivery is more costly. This is something we are currently working with our delivery company to try and reduce. We hope you are pleased with the results of your product – if you have any questions, please don’t hesitate to contact us. The Permagard team

Posted 5 years ago

“good service”

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Posted 5 years ago

Permagard is rated 4.8 based on 5,948 reviews