Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,824 Reviews

96 %

of reviewers recommend Permagard

4.8

Based on 5,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 16th August 2025

Michael Searle

109

Anonymous

Anonymous // 01/01/2019

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“I thought, for such a small article, the postage & package charge was very high!!”

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Posted 2 years ago

Hi Leonard. Thanks for your feedback. Unfortunately, as most of our products are classified as chemicals it means that delivery is more costly. This is something we're currently working with our delivery company to try and reduce. The Permagard team

Posted 2 years ago

“The order was wrong. Not enough plugs to complete the wall membrane.”

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Posted 3 years ago

Hi Paul. Sorry to hear that you don’t have enough plugs to complete your job! Kate has been in touch to arrange an additional box of plugs to be sent out to you ASAP. The Permagard team

Posted 2 years ago

“Excellent service quick delivery”

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Posted 3 years ago

“Arrived next day. Had used previously, in paint type tin, mixed with whisk. Was fine, but this new pouch packaging is so easy to mix, then pour straight on the floor with only a paint brush required to level. Seals the floor permanently and levels it at the same time. Any high spots can be sanded flat once dry. Layed a vinyl click floor on top. Perfect.”

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Posted 3 years ago

“Great company to deal with and delivered when they said it would be”

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Posted 3 years ago

“Very helpful customer services on the phone with delivery information.”

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Posted 3 years ago

“Great products and service”

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Posted 3 years ago

“very good service would recommend to anybody.”

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Posted 3 years ago

“There were no joiners for the perimeter drain in the kit and the wall membrane was too finely calculated for area. Otherwise great”

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Posted 3 years ago

Hi Mark, Thanks for your review. We’re sorry that you encountered issues with your order. From our records, we can see that you ordered the membrane only, rather than the kit which includes the membrane, tape and wall plugs. If you still require the additional products, you can find plugs and jointing tape under Related Products here: https://www.permagard.co.uk/permaseal-8-clear-40m If you have any questions, please do get in touch with our team at sales@permagard.co.uk

Posted 2 years ago

“Very straight forward instructions and very easy to use.”

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Posted 3 years ago

“Seems like a good product but maybe to early to tell. On the practical side , it would be useful if the product were coloured in order to define area’s covered. Delivery turnaround excellent!”

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Posted 3 years ago

“Lovely customer service after I realised that I had ordered something completely wrong, even asked if I would like to swap it. I ended up sending it back at my own expense (which was fine and explained to me). Although I am aware that it has been delivered back to the company but have not had an email yet to inform me of the refund... I am sure this will come in the next day....hopefully.”

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Posted 3 years ago

“Great product and love the compostable packaging…delivered super quick.”

Permagard 5 star review on 17th August 2022

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Posted 3 years ago

“Arrived very quickly, well packed and at a reasonable cost for both the Permaguard Facade Cream and the carriage cost.”

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Posted 3 years ago

“Five out of five. This is the first time that I have used Permagard, and I was absolutely delighted with the ease of using the web-site, placing the order, and the immediate confirmation and really quick delivery. The order was needed urgently before the weekend, and Permagard delivered. Certainly based on this experience, I would recommend Permagard.”

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Posted 3 years ago

“As a regular customer of your products, I have been impressed with the service and range of solutions to rectify damp problems. So you are my go to supplier and first choice. Keep up the good work. Kind regards Mal”

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Posted 3 years ago

“Very easy to order. The woman on the phone was very clear and helpful. Collecting from the depot in Avonmouth was very quick and easy - the order was there waiting for me. All round excellent service.”

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Posted 3 years ago

“I bought and used Microshield water repellent from Permagard. Permagards technical department was very helpful and useful as there are many similar products on the market but not water-based as Microshield. Ordering was easy and delivery was very quick. Applying the product was made easy as it was water-based and not solvent-based like similar products. I applied Microshield with a large paintbrush and flooded the wall one coat is deffinatally enough. General precautions have to be taken when applying Microshield as you would with any product. I have just applied the product to my property this summer and I am waiting to see the results over the winter and hopefully the next few years. I would use Permagard again and would recommend Microshield.”

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Posted 3 years ago

“Very good service I am satisfied”

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Posted 3 years ago

“Uses this product before on sons house, worked a treat cured the rising damp, very fast service and delivery received in 2 days.”

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Posted 3 years ago

Permagard is rated 4.8 based on 5,824 reviews