“Ordered damp membrane and it arrived very quickly. Everything as it should be, only thing is it is slightly difficult to fit on your own especially when you are getting on in years, but I managed it!”
“Purchased 2 x 5 litre tubs of Remmers Funcosil FC on Monday 5th August and expecting a next day delivery via TNT. Permagard picked and dispatched on-time on the Monday, but sadly TNT failed to deliver next day, and in fact, we received the delivered items on the Wednesday at 16:45h, a good 1 day late. No criticism of Permagard as their support staff were apologetic and professional in chasing this late delivery. TNT gave no apology for the 1 day late delivery !
The Remmers FC Waterprrofing product itself was applied as per the instructions and time will tell over the next 12 months as to whether the investment of £129 total was worth it in terms of the house brick walls being waterproofed. Will I use Permagard again? Hopefully so for the next set of walls that need to be waterproofed on the East aspect of our house.”
Thank you for taking the time to review your experience and once again please accept our apologies for the delivery issue with TNT. We hope you're pleased with the Remmers FC - if you have any questions please do let us know.
“Product and service excellent but dismayed paying £19 for delivery on a £9 product this could have been put in a padded bag and posted for a lot less as time was not an issue”
“Delivery never arrived no card left chased was told they tried to deliver when I was standing waiting in the end collected from Depot very disappointed kind regards AdyAndrews”
Hi Ady,
We are sorry for the problems you experienced with your delivery and have raised this with TNT as a priority. We understand that the courier offered to redeliver however this did not fit in with your project schedule. We would once again like to apologise for the inconvenience this caused you.
Regards
The Permagard Team
