Paul Stride Reviews

4.9 Rating 125 Reviews

98 %

of reviewers recommend Paul Stride

4.9

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Paul Stride 5 star review on 9th May 2023

Elisha Welford

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Anonymous

Anonymous // 01/01/2019

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“Excellent product, excellent customer service”

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Posted 5 months ago

Glad to hear that you are happy, and pleased with your service! We appreciate you taking the time to leave us a review! Thanks, The Paul Stride Team

Posted 5 months ago

“I'd never heard of Paul Stride before and I'm disappointed I hadn't. Superb customer service to ensure I got what I wanted as quick as possible. Really really impressed, will definitely be making future purchases with them.”

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Posted 5 months ago

Thank you Holly, glad to hear that you were happy with your service, we are pleased that all worked well! We also really appreciate you taking the time to leave us a review! Thanks, The Paul Stride Team

Posted 5 months ago

“Purchased this changing bag for a friend. Great quality and very good size . Highly recommend .”

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Posted 5 months ago

We really appreciate you taking the time to leave us a review! Glad it worked well for you and your friend! Thanks, The Paul Stride Team

Posted 5 months ago

“I placed and paid for an order of nearly £500.00 and a week later have heard nothing! Starting to get a little concerned at having to spend hours of time I do not have to chase up my order or get my money back. Following the above comments Paul Stride customer services took action, traced and sorted my order which was then promptly delivered. Congratulations to a customer service that does what it says”

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Posted 5 months ago

Thank you for getting in touch in the first instance, and we are pleased that things were resolved for you! We do try to pride ourselves in our customer service offering, so we are particularly pleased to hear that things went well and you were pleased with things! We appreciate you taking the time to leave us a review! Thanks, The Paul Stride Team

Posted 4 months ago

“I couldn’t recommend this website more. We emailed re stock on a Saturday, got a response within and hour and were told our pram and car seat would be delivered on Tuesday. It was all delivered on Tuesday. It was also cheaper than anywhere else. Excellent! THANKS 😊”

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Posted 5 months ago

Thanks for taking the time to leave us a review Katie! We work on a Saturday, so are usually available to get back to you as quickly as we can. Great to hear that your pram and car seat were cheaper than anywhere else, and pleased to hear it was all delivered as expected! Thanks, The Paul Stride Team

Posted 5 months ago

“Excellent service as always!”

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Posted 5 months ago

Thank you for taking the time to leave us a review! We are pleased that you were happy with our service and glad that all worked well! Thanks, The Paul Stride Team

Posted 5 months ago

“KE\evin was very helpful at expiditing our order. Thank you.”

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Posted 6 months ago

Thank you for taking the time to leave us a review! We are pleased that you were happy with our service, and glad that you got in touch so that we could assist you when required! Thanks, The Paul Stride Team

Posted 5 months ago

“.User friendly website and speedy service. Very satisfied.”

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Posted 6 months ago

Thank you for taking the time to leave us a review! We are pleased that you were happy with our service and glad that all worked well! Thanks, The Paul Stride Team

Posted 5 months ago

“Great shop. Fantastic customer service with quick, professional reply. Highly recommend it.”

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Posted 6 months ago

Thank you for taking the time to leave us a review! Glad all worked well with your order and you were pleased with the service that you received! Thanks, The Paul Stride Team

Posted 5 months ago

“Impeccable service. Ordered online, got confirmation very quickly. When came to collect it was all ready and out, so I was in and out in about 45 seconds. Thanks!”

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Posted 7 months ago

Thanks for taking the time to leave us a review! We are pleased that you were happy with our service and offering, glad all worked well! Thanks, The Paul Stride Team

Posted 5 months ago

“Good product - too expansive shippement - bad surprise when the parcel was arrived in France 10€ of additional taxes !”

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Posted 7 months ago

Good Afternoon Marie Charlotte, Many thanks for your review. I am sorry about the Tax but now that the UK is nolonger in the EU all items imported into France will be subject to French TVA (VAT) however the price you paid for the goods had the UK Tax deducted prior to your payment as it was classed as an export. As paying Tax is a legal requirement there is nothing we can do to avoid this charge. On the postage we do not make any money on this in fact in most cases we make a loss on this. Again since Brexit we now have EU clearance charges placed on top of the postage charge again we cannot avoid this expense. I hope the item helps you fit your car seat correctly and thank you for your purchase. Paul Stride

Posted 7 months ago

“I was searching for Inglesina Aptica XT and the only place it was available to ship internationally was Paul Stride. I was stunned by the world-class customer service experience I had from their team, particularly from Kevin Clarkson who had been my saviour in getting it delivered from the factory in Italy to the UK and then to UAE on time. He was informative and prompt in responding to enquiries. Ask for Kevin if you are after a great customer experience and don't hesitate to purchase from Paul Stride.”

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Posted 7 months ago

“We have ordered all our car seats for us and for the grandparents to use and we have been really impressed with the service at Paul Stride. Super fast delivery and great communication.”

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Posted 7 months ago

“helpful on the phone, fast delivery, couldn’t ask for anything more”

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Posted 7 months ago

“Needed a be safe car seat bag urgently after being let down by someone else . Ordered by 12 and the item arrived the next day Fabulous service would high recommend Paul stride”

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Posted 7 months ago

“Great product. Great price and quick delivery.”

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Posted 7 months ago

“It's amazing that Paul Stride still provides physical store for customers to actually try out products! The staff, Kevin, is always so friendly and patient. Definitely recommend Paul Stride for baby stuff shopping!”

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Posted 7 months ago

“Amazing very thoughtful customer service, quick delivery and perfect quality products. I bought spare parts for my child seat which made it useable for the next 4 years. This is pure sustainability! They are providing an essential service. I am glad to fins to them.”

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Posted 7 months ago

“Great price, quick delivery! Hadn’t heard of the site before so was a bit sceptical as such low prices but will definitely use again.”

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Posted 7 months ago

“Amazingly quick delivery and perfect bundle, couldn't find the bundle I chose anywhere near as good value anywhere else.”

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Posted 7 months ago

Paul Stride is rated 4.9 based on 125 reviews