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Paul Stride Reviews

4.9 Rating 125 Reviews

98 %

of reviewers recommend Paul Stride

Company Reviews

Product Reviews

4.9

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Paul Stride 5 star review on 9th May 2023

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and great prices. When I first came across the website I wasn’t 100%, the prices were great and thought it must be too good to be true! Having looking at independent reviews there was loads for this website which reccomended it. I also had to call them due to a delivery issue which was not their fault and they responded quickly and even followed up.”

Posted 7 months ago

“I bought a changing bag for my daughter, who is having a baby in 20 days, beautiful practical product and very fast service from Paul Stride.”

Posted 7 months ago

“Arrived quickly and good communication regarding ordering”

Posted 7 months ago

“Very good service. Most competitive price”

Posted 7 months ago

“Excellent service. We ordered a car seat and it arrived in less than 24 hours!”

Posted 8 months ago

“amazing service thank you so so much. I appreciate how quickly they sorted my order and got it to me. They was so lovely on the phone and sorting my order out and ensuring everything was in stock and got to me in time. Thank you”

Posted 8 months ago

We really appreciate you taking the time to leave us a review, thank you! Glad that all has worked out well though, and pleased to hear you are happy! If you need anything in the future please do not hesitate to get in touch! Thanks, The Paul Stride Team

Posted 7 months ago

“We have used Pail Stride before for car seats: I wanted to see in person and test various seats. The advice was sound, knowledgeable and so when I needed a new car seat, I was happy to go back. This time I ordered online as the price was competitive. The item was delivered the next day, for free. Super easy and very happy.”

Posted 8 months ago

Great to hear from you, and thank you for taking the time to leave us a review! If you need anything in the future please do not hesitate to get in touch! Thanks, The Paul Stride Team

Posted 7 months ago

“We needed a new car seat and had used Paul Stride before. They stocked BeSafe and were the cheapest around. Delivery was free and we had the seat in two days. Couldn’t rate them highly enough.”

Posted 8 months ago

Thank you for taking the time to leave us a review! It is always great to hear that our customers are happy with the service they receive, so thank you again! If you need anything in the future please do not hesitate to get in touch! Thanks, The Paul Stride Team

Posted 7 months ago

“Really helpful staff, we had an issue with a broken car seat and they went above and beyond to help us get sorted with a replacement. Wouldn't go anywhere else for baby products, there is definitely a benefit to using an independent knowledgeable store rather than a big chain.”

Posted 8 months ago

Thank you so much for your kind words, and for taking the time to leave us a review! We really do appreciated it, and are glad to be of assistance! Thanks, The Paul Stride Team

Posted 8 months ago

“We ordered the bugaboo fox5 late on a Friday eve, I got in touch with the sales team to ask for an approx ETA and Kevin kindly got this on the next courier to be delivered as soon as possible ( we received on the following Monday!) extremely happy with our purchase & the exceptional prompt, friendly customer service from Kevin. Would highly recommend Paul Stride and would purchase again from this company.”

Posted 8 months ago

Thank you for taking the time to leave us a kind and positive review! It is very much appreciated! Glad to be of assistance! Thanks, The Paul Stride Team

Posted 8 months ago

“Best price online and quick delivery. Very happy and would highly recommend.”

Posted 9 months ago

Thank you for taking the time to leave us a review John! We are pleased that you had a good experience, and that the whole process worked well for you! If you need anything in the future, please do not hesitate to get back in touch! Thanks, The Paul Stride Team

Posted 9 months ago

“Came quick and worked well”

Posted 9 months ago

Thank you for taking the time to leave us a review Emily! We are pleased that everything worked well for you, and you could get your pushchair back into action again! If you need anything in the future, please do not hesitate to get back in touch! Thanks, The Paul Stride Team

Posted 9 months ago

“Fast and efficient service.”

Posted 9 months ago

Thank you for taking the time to leave us a review Kathryn! We are pleased that you had a good experience, and that the whole process worked well for you! If you need anything in the future, please do not hesitate to get back in touch! Thanks, The Paul Stride Team

Posted 9 months ago

“Great value deal on a buggy set, arrived promptly and in top condition. Would highly recommend! Many thanks”

Posted 9 months ago

Thank you for taking the time to leave us a review! We are pleased that you had a good experience, and that the whole process worked well for you! If you need anything in the future, please do not hesitate to get back in touch! Thanks, The Paul Stride Team

Posted 9 months ago

“We purchased car seat it says ee quick delivery but I had to phone and ask where it was to be told out of stock apparently it should say when ordering but because I ordered on my phone it won't say that which I find hard to believe. The car seat finally arrived 2 days later thinking they must have overlook my order.”

Posted 9 months ago

Good Afternoon Lesley, Many thanks for your review and apologies the delivery took a few days to arrive. The sales on this product exceded our forecast once they went on offer meaning that the item went out of stock for approx 10 days whilst we were awaiting further deliveries from the manufacturer. At this time the item to listed online as pre-order meaning sales could be placed whilst we await the stock being replenished in the warehouse. Yes we have found a glitch on the system where on mobile devices it has been showing as instock rather than pre-order and this has been notified to our website provider to rectify, the desktop site has not been affected by this problem for somer reason. I can assure you your order was not overlooked as we despatched all seats to customers on back order within 24 hours of receiving the stock into our warehouse. I hope you enjoy using the seat but if you have any questions about fitting etc please feel free to get in touch directly. Many thanks again, Paul Stride Team

Posted 9 months ago

“Was very good. Okay dispatch once stock was received. Wasn’t next day as stated. Was emailed by DPD on the 4/7 saying expecting it and came on the 6/7”

Posted 9 months ago

Good Afternoon Lymara, Many thanks for taking the time to review our service. Apologies over any confusion on the delivery. DPD email as soon as we print the labels for despatch, however in some cases if they have already collected our parcels for that day the collection will not actually take place till the day after and once collected they provide a 24 hour service. You should have received an email and/or text on the morning of delivery to confirm an allotted time for this to take place. I hope this explains the delay of 24 hours on the delivery. Many thanks for your order, Paul Stride Team.

Posted 9 months ago

“Very happy with my purchase. Great price and prompt delivery. Would definitely use them again.”

Posted 9 months ago

Good Afternoon, Many thanks for your purchase and for taking the time to review your purchase both are very much appreciated. Paul Stride Team

Posted 9 months ago

“Excellent service. Had the item i required in stock, it was the best price on the Internet. Free delivery. It was very quick and cane via courier. A lady from the store in York actually contacted me the day after I made the order to confirm delivery . I would highly recommend.”

Posted 9 months ago

Good Afternoon, Many thanks for reviewing our service and also for your order, both are very much appreciated. Many thanks again, Paul Stride Team.

Posted 9 months ago

“Really pleased with the product at a great price.”

Posted 10 months ago

Good Afternoon Stephanie, Many thanks for both your purchase and also for taking the time to review our service. Many thanks again, Paul Stride Team.

Posted 9 months ago

“Probably the best service I have received from an online retailer. They were quick to respond to my emails and even called after I'd made my order online to confirm the colour as the colour I had ordered was different to that I'd been emailing about. Absolutely brilliant.”

Posted 10 months ago

Good Afternoon, Many thanks for reviewing our service it is very much appreciated, and also for the order. I hope you get good use out of the Rumble Seat and you find it easy to use. Many thanks again Paul Stride Team.

Posted 9 months ago

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Paul Stride is rated 4.9 based on 125 reviews