Paul Stride Reviews

Name: Paul Stride
Address: 20, Kathryn Avenue, York, Huntington
Rating: 4.92

4.9 Rating 125 Reviews

98 %

of reviewers recommend Paul Stride

4.9

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Paul Stride 5 star review on 9th May 2023

Elisha Welford

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a be safe car seat bag urgently after being let down by someone else . Ordered by 12 and the item arrived the next day Fabulous service would high recommend Paul stride”

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Posted 7 months ago

“I recently purchased one of your gift vouchers for my niece and she told me that her trip to your store was a wonderful experience! She was able to try out the prams and get the the feel of things before she bought them. She also said the the staff were so helpful and able to advise her, and that buying from your store was SO much better that purchasing online! She will definatly recommend you and vist you again in the future.”

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Posted 1 month ago

So pleased to hear that all worked out well for you and your niece! We appreciate you visiting the shop too! Thanks for leaving us a review - it means a lot! Regards, The Paul Stride Team

Posted 1 month ago

“I'd never heard of Paul Stride before and I'm disappointed I hadn't. Superb customer service to ensure I got what I wanted as quick as possible. Really really impressed, will definitely be making future purchases with them.”

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Posted 5 months ago

Thank you Holly, glad to hear that you were happy with your service, we are pleased that all worked well! We also really appreciate you taking the time to leave us a review! Thanks, The Paul Stride Team

Posted 5 months ago

“Purchased this changing bag for a friend. Great quality and very good size . Highly recommend .”

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Posted 5 months ago

We really appreciate you taking the time to leave us a review! Glad it worked well for you and your friend! Thanks, The Paul Stride Team

Posted 5 months ago

“I couldn’t recommend this website more. We emailed re stock on a Saturday, got a response within and hour and were told our pram and car seat would be delivered on Tuesday. It was all delivered on Tuesday. It was also cheaper than anywhere else. Excellent! THANKS 😊”

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Posted 5 months ago

Thanks for taking the time to leave us a review Katie! We work on a Saturday, so are usually available to get back to you as quickly as we can. Great to hear that your pram and car seat were cheaper than anywhere else, and pleased to hear it was all delivered as expected! Thanks, The Paul Stride Team

Posted 5 months ago

“Good product - too expansive shippement - bad surprise when the parcel was arrived in France 10€ of additional taxes !”

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Posted 6 months ago

Good Afternoon Marie Charlotte, Many thanks for your review. I am sorry about the Tax but now that the UK is nolonger in the EU all items imported into France will be subject to French TVA (VAT) however the price you paid for the goods had the UK Tax deducted prior to your payment as it was classed as an export. As paying Tax is a legal requirement there is nothing we can do to avoid this charge. On the postage we do not make any money on this in fact in most cases we make a loss on this. Again since Brexit we now have EU clearance charges placed on top of the postage charge again we cannot avoid this expense. I hope the item helps you fit your car seat correctly and thank you for your purchase. Paul Stride

Posted 6 months ago

“I was searching for Inglesina Aptica XT and the only place it was available to ship internationally was Paul Stride. I was stunned by the world-class customer service experience I had from their team, particularly from Kevin Clarkson who had been my saviour in getting it delivered from the factory in Italy to the UK and then to UAE on time. He was informative and prompt in responding to enquiries. Ask for Kevin if you are after a great customer experience and don't hesitate to purchase from Paul Stride.”

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Posted 6 months ago

“Great product. Great price and quick delivery.”

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Posted 7 months ago

“Great price, quick delivery! Hadn’t heard of the site before so was a bit sceptical as such low prices but will definitely use again.”

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Posted 7 months ago

“Fantastic customer service. I contacted them to see when an item would return in stock and they were very prompt and helpful. Once it was in stock I ordered it then later noticed they had another colour I would prefer. I emailed them to change it and within minutes they had done so and let me know. Could not have asked for better, thanks so much.”

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Posted 10 months ago

Good Afternoon, Many thanks for your purchase and for taking the time to review your purchase both are very much appreciated. I hope you are happy with your choice of fabric colour, it looks so much better in the flesh than on the photo. Many thanks again, Paul Stride Team

Posted 9 months ago

“Having just walked in with a car seat I was greeted by a white haired women saying that's an old one,I went in to see if I could get an isofix for the car seat which unfortunately I couldn't,I would suggest not commenting on what people have and try saying hello,she did not know my circumstances and yes I was very offended,Im so pleased it was me and not my daughter with her new born baby it would have been very upsetting as that was all we could afford.The saving grace was a man who dealt with my question,I most certainly will not be returning”

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Posted 1 year ago

Good Afternoon Julie, Many apologies if you were offended by the assistants comments certainly this was not the intention, but merely a light hearted quip. However I have spoken to the lady who made the comment and asked her to learn from this experience. Please accept our apologies for this. On the car seat I am afraid that model of car seat has been obsolete now for several years and as such parts or accessories are not available from the manufacturer. Many thanks Kevin - Paul Stride

Posted 1 year ago

“Absolutely fantastic customer service. Dropped them an email regarding the purchase of two seats, Kevin emailed back the very same day and sent me a voucher for some money off for buying two. Ordered seats that night, dispatched the following day and received on the Friday. Credit where credit is due for smaller independent businesses. Thank you!!”

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Posted 1 year ago

“My daughter has her pram system, Paul Stride customer service team were amazing. They ensured a quick delivery they couldn't have been more helpful even when I was asking a silly question they gave me great reassurance in the whole process.”

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Posted 1 year ago

Good Morning Katherine, I am happy we could help you on this occassion and don't worry if you don't ask a question about a product you won't get the answer. We would prefer customers to ask questions in the decision process rather than make assumptions and possibly make an incorrect decision based on that assumption. Many thanks again, Paul Stride - York

Posted 1 year ago

Paul Stride is rated 4.9 based on 125 reviews