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Paul Stride Reviews

4.9 Rating 124 Reviews

98 %

of reviewers recommend Paul Stride

Company Reviews

Product Reviews

4.9

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Paul Stride 5 star review on 9th May 2023

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for you help with our pram purchase. We were in a position where we had been let down on last minute from another supplier and were in a desperate position. Paul Stride were able to get the exact pram we wanted and arranged delivery. We received the pram within 2 days. The service was first class and the communication was excellent. Thank you so much, I would highly recomend your service.”

Posted 1 month ago

Thanks for leaving us a review - it means a lot! We are particularly pleased that you are happy and had a great experience! Regards, The Paul Stride Team

Posted 1 month ago

“Prompt, friendly service.”

Posted 1 month ago

We all appreciate your kind words, and the time spent in leaving us a review! Regards, The Paul Stride Team

Posted 1 month ago

“I recently purchased one of your gift vouchers for my niece and she told me that her trip to your store was a wonderful experience! She was able to try out the prams and get the the feel of things before she bought them. She also said the the staff were so helpful and able to advise her, and that buying from your store was SO much better that purchasing online! She will definatly recommend you and vist you again in the future.”

Posted 1 month ago

So pleased to hear that all worked out well for you and your niece! We appreciate you visiting the shop too! Thanks for leaving us a review - it means a lot! Regards, The Paul Stride Team

Posted 1 month ago

“Excellent service. I needed an item for next day delivery and the company were quick to respond and ensured my delivery arrived before 12pm the next morning. Excellent customer service and the item was delivered as described. Would highly recommend this company.”

Posted 1 month ago

Thank you so much for taking the time to rate Paul Stride with a 5-star review! We really appreciate your feedback and support, but are thrilled to hear that all worked well for you! Thanks, The Paul Stride Team

Posted 1 month ago

“Very good shop!”

Posted 2 months ago

We appreciate your kind words, and glad to hear that all must have worked well for your order! Please do not hesitate to get back in touch if there is anything we can assist you with in the future. Thanks, The Paul Stride Team

Posted 1 month ago

“Excellent service. Ordered received within 3 days. Had a slight issue with 1 piece of the order that was not their fault. Replied to my query very promptly. Issue resolved within minutes. Will definitely be ordering from here again. Ireland customers - even with custom fees, you'll still save a couple of hundred euros on pram packages. 🇮🇪”

Posted 2 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Sorry there was an issue, but glad to hear that it got resolved quickly for you! Thanks, The Paul Stride Team

Posted 2 months ago

“Amazing customer service”

Posted 2 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Pleased to hear that you are happy! Thanks, The Paul Stride Team

Posted 2 months ago

“Excellent customer service, and fast delivery. Have been buying car seats from Paul Stride for 10 years and always recommend to friends and family.”

Posted 2 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Thanks, The Paul Stride Team

Posted 2 months ago

“Really glad you stocked this important spare. Came quickly too. Thanks”

Posted 2 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Glad to hear that you got your spare part quickly! Thanks, The Paul Stride Team

Posted 2 months ago

“Excellent customer service”

Posted 2 months ago

Great to hear that you had a happy experience! Thanks, The Paul Stride Team

Posted 2 months ago

“Placed an order on line for a car seat that my son and his partner had chosen, received a call from Sally who informed me that the clour we had chosen had some slight scratched on it, in her words 'hardly noticable' but she offered a discount or we could have a different colour with no scratches, there would be no delay, delivered next day. We chose the origionla colour, and Sally was right you can hardley notice cthe scratches. Good customer relations there, advised of an issue, gave me alternatives and left the decision up to us.”

Posted 2 months ago

It is pleasing to hear that you have had a happy experience, particularly as it is something we pride ourselves on. Thank you for taking the time to leave us a review! It is very much appreciated! Thanks, The Paul Stride Team

Posted 2 months ago

“Very good quality for good price. Excellent customer service, very fast response and great delivery, thank you”

Posted 2 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Thanks, The Paul Stride Team

Posted 2 months ago

“Excellent service, staff were very helpful. A++++”

Posted 3 months ago

Appreciate your kind words! Thanks, The Paul Stride Team

Posted 2 months ago

“Very helpful staff who helped in getting a replacement baby car seat part. Very prompt next day delivery.”

Posted 3 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Pleased to hear that all worked well with your order! Thanks, The Paul Stride Team

Posted 2 months ago

“I ordered an ICandy on the Sunday evening. I had a call from them on Monday morning apologising for not having the colour requested. Within the hour they were phoning to say they had allocated the pram in our colour. The pram etc arrived yo us in the North of Scotland within 2 days. I cannot thank Paul stride company enough for their help. Thank you”

Posted 3 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Pleased to hear that all worked well! Thanks, The Paul Stride Team

Posted 2 months ago

“Very helpful team, ordered online but they reached out to ensure the spec of everything ordered was correct and even allowed the selection of colours for some of the included accessories. Delivery was quicker than expected and communication around delivery date was clear - all expectations exceeded!”

Posted 4 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Thanks, The Paul Stride Team

Posted 2 months ago

“Ordered a car seat the colour I wanted had ti be ordered from the supplier as they didn't have it in stock. Great communication and delivery. Would definitely use again.”

Posted 4 months ago

Glad all worked well for you! Please do not hesitate to get back in touch if you need anything! Thanks, The Paul Stride Team

Posted 2 months ago

“1. Best prices I could find in the UK. 2. Super responsive by phone or Facebook Messenger. 3. Absolute best customer service I have ever encountered in my whole life. I cannot recommend enough. Thank you!”

Posted 4 months ago

Thank you for taking the time to leave us a review! It is very much appreciated! Glad to hear that you had a happy experience! Thanks, The Paul Stride Team

Posted 2 months ago

“Good experience, but be very aware of abroad taxes. It should be more clear in the buying process.”

Posted 4 months ago

Many thanks for your review. We are sorry about the tax being imposed, but now that the UK is no longer in the EU, all items imported into another country (from the UK) will be subject to additional import taxes. The price you paid for the goods had the UK Tax deducted prior to your payment as it was classed as an export. As paying Tax is a legal requirement there is nothing we can do to avoid this charge. We do reference this within our Terms and Conditions, but can only apologise if this was not made clear enough during the buying process. We are always available for any questions you may have had before ordering too, so hopefully that helps going forward! Many thanks, The Paul Stride Team

Posted 4 months ago

“Excellent product, excellent customer service”

Posted 4 months ago

Glad to hear that you are happy, and pleased with your service! We appreciate you taking the time to leave us a review! Thanks, The Paul Stride Team

Posted 4 months ago

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Paul Stride is rated 4.9 based on 124 reviews