Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.60

4.6 Rating 3,249 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 11th November 2026

206

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah overall a very good experience with patrol base, prices are good, gear is exactly what you pay for.”

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Posted 1 month ago

“Very helpful and straightforward the level of customer service and communication was exceptional and I have already recommended to a friend”

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Posted 1 month ago

“⭐ 1/5 — Very disappointing experience Unfortunately, my experience with Patrol Base has left me at the point where I no longer feel comfortable buying airsoft guns from them. I purchased a CYMA Platinum CM.097 M4/AR-15 AEG from Patrol Base, expecting a quality product from a well-known UK airsoft retailer. Instead, I experienced multiple issues with the rifle almost immediately. The gun had problems with magazine feeding and inconsistent shots, and I also found that the motor cable wasn’t properly connected. There were also concerns with the condition of the QC sticker, which appeared to have already been broken. For a supposedly checked and ready-to-use rifle, this was extremely disappointing. What made the situation worse was the experience dealing with customer service. When you’re spending a significant amount of money on an airsoft gun, you expect the retailer to take responsibility when the product arrives with problems. Unfortunately, I didn’t feel that was the case during my experience with Patrol Base. I understand that occasional faults can happen with airsoft guns. That’s not necessarily the retailer’s fault. What matters is how the retailer handles the situation afterwards, and this is where my experience fell short. I’ve since bought another rifle from a different retailer and had a much better experience, which has reinforced my decision not to use Patrol Base for future airsoft gun purchases. There are plenty of other UK airsoft retailers around, and based on my experience, I’ll be taking my business elsewhere. The issue wasn’t simply that the gun had faults — it was the overall experience of receiving a problematic product and then trying to get the situation resolved. I hope Patrol Base improves its quality control and customer service, because I would have preferred to be able to recommend them.”

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Posted 1 month ago

Hi Dylan, We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to encounter issues with the rifle so soon after purchase, particularly when you were expecting a reliable, ready-to-use product. Airsoft equipment can occasionally develop faults, but we appreciate that it’s the support and resolution afterwards that matters. We’re disappointed to hear you felt the process did not meet your expectations and we take your comments regarding the product and your experience with our team seriously. Please get in contact with me at your earliest convenience via telephone 01484 644 709 or email natalie@patrolbase.co.uk Kind regards, Natalie Customer services manager

Posted 1 month ago

“I ordered a drum for a Thompson machine gun Arrived on time well made and great price”

Patrol Base 5 star review on 14th September 2026

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Posted 1 month ago

“Exelent service”

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Posted 1 month ago

“You guys were spot on. I ordered a product, it was delivered on the day you said it would. Job done. I'm happy. The 5 emails I've had since it was delivered asking for a review/validation is uncalled for. Sure send 1 email asking for a review, but leave it at 1. No need to bagder/harass for it”

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Posted 1 month ago

“Paid extra for the 1-2 day delivery but still hasnt turned up after day 4, spoke to someone at patrol base who said they would look in to it and getstraight back to me but as of yet still not made contact with me to give an update or even offer to refund the extra i had paid for the 1-2 day delivery.”

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Posted 1 month ago

“Ssg11 very good sniper rifle not to heavy to about the right weight”

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Posted 1 month ago

“I ordered the items I was after,I received an email to say one of the items was out of stock,but the remainder of the order would be fulfilled. I received a refund for the out of stock item and the rest of my order was received quickly. I have not used the items yet but have checked them and all is ok.”

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Posted 2 months ago

“This was first time to order from Patrol base and already know them from fellow players before. Told me about 10 days to arrived , I wss thinking it's fine , just after my birthday but yo my surprise- they delivered it on 5 days, right on my birthday!!. And on time as stated on their e mail. Highly recommended.”

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Posted 2 months ago

“I ordered some bits and bobs for my next airsoft mil sim and the products did NOT disappoint. The fast delivery met the deadline and arrived in solid well wrapped packaging. The holster i ordered was high quality polymer and had easily adjustable angle. It also came with some handy allen keys that were useful for ajusting it”

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Posted 2 months ago

“Every order has been delivered timely and any queries or mistakes on my end have been quickly, professionally and down right amazingly fixed/answered from the customer support.”

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Posted 2 months ago

“Awesome company any issues they sort them out straight away highly recommend... Prices are awesome plus the staff in the office are easy to talk to cis rhey play and under stand”

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Posted 2 months ago

“Never arrive on time”

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Posted 2 months ago

“The item was great couldn't be happier and the delivery was very quick”

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Posted 2 months ago

“Great communication every step of the way. And when they realised the rifle I'd ordered was no longer in stock I picked one for £20 more which they supplied at no extra cost. Excellent service.”

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Posted 2 months ago

“Fast delivery and good service”

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Posted 2 months ago

“I have a modeed 249 and the current box mag couldn't keep up with an 11.1v battery, this Battleaxe box mag from Patrol Base is a MASSIVE GAME CHANGER”

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Posted 2 months ago

“Never had a problem with these guys best website layout and easy to look around iv got many rifts/gear from these guys they are defo my go two for all air-soft needs”

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Posted 2 months ago

“Won’t be buying from here again first bad experience ordered a sidearm two toned front fibre sight was broken whilst being painted over let that slide due to being quick and easy replacement 2nd time ordered an S&t ak105 wanted to use the quick change feature to change spring after testing and finding a weird click and crunch to reveal a way overpowered spring cut down to size or a party sausage so god knows what’s causing the weird noises and feel. And just now trying to upload a pic for proof it won’t let me”

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Posted 2 months ago

Patrol Base is rated 4.6 based on 3,249 reviews