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BuyAPlan Reviews

4.4 Rating 2,321 Reviews
85 %
of reviewers recommend BuyAPlan
Company Reviews Metrics Info
4.4
Based on 2,321 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read BuyAPlan Reviews

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

Write Your review

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
N
Verified Buyer
“I ordered a location plan, and received a site plan. Talking on live chat was not helpful, and replies were obviously scripted as I received the same lengthy reply from two different operatives which didn't answer the question. The question was never answered, and I'm waiting for a call within 48 hours. The plans were urgent and will be either be delayed, or I shall need to pay another company and claim this payment back from my bank. I still maintain that on the second order I ordered a location plan. Whilst you explained that the scale of this order is a location plan, it states on the document that it’s a site plan. This is confusing to a novice like me. I am however very impressed in how quickly you called me to explain. This was very good customer service.”
Helpful Report
Posted 7 years ago
Hello Nick, thanks for the response, however as we discussed on the phone, you had saved the two different plans with the same name and hence you thought we had delivered one scale of plan instead of the two that you ordered. This is not our fault and you acknowledged this on the phone. We also called you back well within 24 hours, so I'm not sure you have your facts correct. We will of course look at the issue of the lengthy responses from our operatives however. In summary we think your review is not valid as you admitted on the phone that the fault was yours. Much appreciated.
Posted 7 years ago
M
Verified Buyer
“Very easy and straightforward to use.”
Helpful Report
Posted 7 years ago
K
Verified Buyer
“This is probably personal, but I would prefer the property address to be at the bottom of the plan and also the plan scale to be shown separate and larger. I always write the scale out larger to make it stand out for the planning.”
Helpful Report
Posted 7 years ago
S
Verified Buyer
“Quick easy to buy and download”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“Easy to use and guidance notes are fine. The only negative comment is that when you want to manually draw the lines, they must finish at the first point, putting in 4 lines. I only wanted 3 lines so had to print it, remove one line then scan.”
Helpful Report
Posted 7 years ago
R
Verified Buyer
“The service works. It's why I use it.”
Helpful Report
Posted 7 years ago
M
Verified Buyer
“Buy a plan provided a quick , easy and low cost way of achieving a basic and acceptable of my property location . on the contra side , the plan was from partially obsolete information , and did not have the facility to capture a slightly larger area.plan”
Helpful Report
Posted 7 years ago
J
Verified Buyer
“Easy to use and load, but it all just adds to the cost of submitting a very simple planning application. It's the system, I know, but the cost of it all is depressing. I'd like to see a much bigger discount for buying two, as I had to, where one is just a slightly larger scale than the other.”
Helpful Report
Posted 7 years ago
M
Verified Buyer
“The website was easy to use and was exactly what I wanted”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“It was fairly easy to use, I just had a little trouble with the red line mark out in that I couldn’t get them straight! However that could just be my lack of internet skills.”
Helpful Report
Posted 7 years ago
M
Verified Buyer
“Straightforward and slick. Quite hard to make it adhere to what is actually here on the ground, but a "draw" feature helps.”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“Easy to access and define exact requirements”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“A very flexible service. My only suggestion is that it would benefit from the ability to hand draw red lines of varying thickness. On screen it looks to be sufficiently bold but in the downloaded plan the line is very narrow. Otherwise pleased with the service offered.”
Helpful Report
Posted 7 years ago
D
Verified Buyer
“Generally offer a good, user friendly service for a reasonable price. When searching for land, not a property, can sometimes be not as accurate when using grid references.”
Helpful Report
Posted 7 years ago
C
Verified Buyer
“It would be good when you logged in to see all the palns you have bought in the past!”
Helpful Report
Posted 7 years ago
P
Verified Buyer
“Good Price and a good product.”
Helpful Report
Posted 7 years ago
C
Verified Buyer
“Easy to use and very quick”
Helpful Report
Posted 7 years ago
R
Verified Buyer
“Needed a location and block plan for my application so this service was very convenient and reasonably priced so in general good.”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“easy to use website”
Helpful Report
Posted 7 years ago
J
Verified Buyer
“Easy website but hard to create red boxes for planning application purposes”
Helpful Report
Posted 7 years ago
BuyAPlan is rated 4.4 based on 2,321 reviews
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