BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,320 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to follow, quick result”

Helpful Report

Posted 2 years ago

Thank you for the 5 stars Denis!

Posted 2 years ago

“Useful service for my business, customer services helpful.”

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Posted 2 years ago

Thank you for the 5 stars Laura, it's much appreciated!

Posted 2 years ago

“I found the website easy to navigate and to buy a plan for planning application purposes. It was a straightforward process.”

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Posted 2 years ago

Thank you for your 5 stars Bridget!

Posted 2 years ago

“Very clear website and plan. Excellent speedy service.”

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Posted 2 years ago

Thank you so much for your comments it's great to hear that!

Posted 2 years ago

“The plan was very helpful and saved me drawing more plans to scale when I had already drawn around ten or twelve in the space of a month or so. Although the planning department did not accept your plan in it`s entirety it certainly did help me to draw the plan they did require so I would definitely buy again from you. Thank you.”

Helpful Report

Posted 2 years ago

We are sorry to hear that! We offer a money-back guarantee if the issue is the actual plan. You can find our terms and conditions here: https://www.buyaplan.co.uk/faq Please get in touch with us at support@buyaplan.co.uk and we'll be glad to assist you with this.

Posted 2 years ago

“Good service, decent price. Don’t understand why the plan I have bought cannot be downloaded at any time rather than disappear after a set tone 😠”

Helpful Report

Posted 2 years ago

Dear James, we sent the download link to your email address and you can use that for up to one year from the date of purchase. If you need help with that we can also send your plan to your email as well. Please get in touch with us at support@buyaplan.co.uk. I hope this helps.

Posted 2 years ago

“I needed to purchase a land registry compliant plan to facilitate the sale of our house. I found the Buy a Plan service user friendly and it fulfilled the requirements at a reasonable price.”

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Posted 2 years ago

Thank you so much for this review it's much appreciated.

Posted 2 years ago

“I'VE USED BUY-A-PLAN FOR YEARS NOW BECAUSE IT'S SIMPLE AND STRAIGHTFORWARD”

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Posted 2 years ago

Thank you for your kind words and 5 stars!

Posted 2 years ago

“Good service and response from queries but getting expensive”

Helpful Report

Posted 2 years ago

Dear customer, thank you for your review. Unfortunately, the prices have gone up for all OS suppliers but we are still one of the cheapest map providers out there. Please get in touch with us at support@buyaplan.co.uk if you have any more questions..

Posted 2 years ago

“Simple to use, and download plans in pdf and DWG. However, you are limited as to the area you want to pick. Furthermore, the price you pay is more expensive then other sites who provide a better service.”

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Posted 2 years ago

Thank you for your review Luke. We offer a price match guarantee so you could email us with if you have found a better price elsewhere and we can refund you the difference. If you need a larger area please contact us at support@buyaplan.co.uk and we'll do our best to assist you!

Posted 2 years ago

“As a householder I found the process of buying the plan and setting the parameters relatively easy. The problem came when my local authority refused to accept the plan as adequate.”

Helpful Report

Posted 2 years ago

Hello, we are sorry to hear that! Please contact us at support@buyaplan.co.uk and we'll do our best to assist you with this. Thank you for your review!

Posted 2 years ago

“I was rather surprised to see that a 1:2500 plan could only be provided in A3 format (unless I have misinterpreted this and that the prices for that scale of plan were (considerably) more expensive than A4 format. I have tried to raise this matter with the company before, but gave up when I realised I had been sent a 'no-reply' format email. Can you explain why a smaller scale plan is more expensive. Rgds Steve Lawrence, Director-ACHIEVE”

Helpful Report

Posted 2 years ago

Hello Steve, on BuyAPlan there is a set price list. A3 format plans are slightly more expensive than A4 plans. You can find our price list here: https://www.buyaplan.co.uk/prices. Please send us an email at support@buyaplan.co.uk with your request and we'll be happy to assist you. Kind regards, MapServe Team

Posted 2 years ago

“Easily found what I was looking for and purchased a copy.”

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Posted 2 years ago

Thank you for the 5 stars! Very much appreciated!

Posted 2 years ago

“I was quite happy with the service, the clarity of the plan and the speed of services”

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Posted 2 years ago

Thank you very much for taking the time to provide a review and your kind words.

Posted 2 years ago

“Can't fault the service, organisation and quality of the plans supplied.”

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Posted 2 years ago

Thank you very much for your kind words and 5 stars!

Posted 2 years ago

“Very good service thanks again”

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Posted 2 years ago

Thank you for your trust and the 5 stars Zak!

Posted 2 years ago

“Easy to use”

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Posted 2 years ago

Thank you very much for the 5 stars!

Posted 2 years ago

“The plans are reasonably priced and quick delievery. Overal very good and would use again.”

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Posted 2 years ago

Thank you for the 5 stars!

Posted 2 years ago

“Fairly easy to use except for the coloured lines addition. So I printed plans and did it manually. The scale is inflexible. The four and a half acre holding didn't quite fit to the page but, as the alternative was a much smaller scale, I opted for the drawing with the corners missing. Is this something BuyAPlan can deal with?”

Helpful Report

Posted 2 years ago

Hello Duncan and thank you for you for taking the time to provide a review. We made some changes to the coloured lines to make it easier to use perhaps you can give it another try next time you need a map? If you are having trouble please email us at support@buyaplan.co.uk and we'll do our best to assist you.

Posted 2 years ago

“East to use”

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Posted 2 years ago

Thanks for the 5 stars Tanya!

Posted 2 years ago

BuyAPlan is rated 4.4 based on 2,320 reviews