“Easy to find easy to park, quick and easy transfers to and from Airport .
No problems at all.
I would use again, make sure you have five quid which they request to enter airport barrier.
I'd rather them just add this payment to original parking cost which I found quite reasonable anyway.”
“The way the information was provided made me assume I was looking for a sign with "Parking Up" on it. I ended up driving into the long stay car park and had to press the buzzer and speak to an attendance for clarification which led me to be worried that I'd gone into the wrong car park and would have to pay a fee to get out. Thankfully I was in the right car park.
Can I suggest an amendment to your communications:
Make it clearer that the Long Stay Car park is where your customers should head to.
Apart from that everything else was great.”
“In2 car park - On arrival, all was satisfactory and the transfer vehicle took us straight to the airport. On the return journey, when we arrived back at the car park, the driver got out after automatically opening the boot, then left us trying to open the door to get out. He was no where to be seen. We eventually got out of the vehicle and got our own cases out the boot. We just felt that your driver was quite ignorant. It has put us off using your service again.”
“Carpark good itself, but staff a bit rude, when Ive asked about a keyring, which was attached to key. I can understand the policy of not taking responsibility of any additional keys, but I was not a key. I work at the airport meet and greet team myself. We ask the customers politely to give us a key only, there is no need of of comments "Read the terms and conditions, it might help".”
“We found it difficult to find that car park as did others that we asking while looking. When finding the car park very smooth transition to airport mimi bus waiting for us and all staff very helpful, return journey the same mini bus waiting for us, would recommend just need better signage.”
