“Used the Meet and Greet service.
Thought it strange that you had to phone 20 minutes before arrival for further instructions when you arrive at Liverpool airport terminal.
We were told that one of the drivers would meet us and take the car from us.
Told to wait by the yellow submarine in the quick drop off and collect car park.
We had to pay the driver for collecting the car, he was late in arriving because the person who took the call didnt pass on the information to him. This cost £10 as the time was over 5 minutes, the same on return had to pay £6 to leave the pick up area.
Tried to check for this in the small print but couldn't find it.
Paid £16 extra to drop the car off and pick up again.
No complaint with the persons collecting / returning the car, they were very polite, but I do have an issue with the extra £16 we had to pay.
You should be able to drop off / pick up your car without financial penalty for doing so.
Will not use again.”
Thank you for your feedback. This shouldn't have been the case. We will speak with Imagine to understand what happened on this occasion. I'm sorry for any inconvenience caused.
“Very good site for parking, short walk to terminal, dependant on where you park. I was in line 13 and it was a bit of a trek with a suitcase and golf clubs. Easy access and entry and a reasonable price. I would use again.”
“Easy to find , very polite staff , excellent service, mini bus straight away to airport (5 mins drive ) .
Arrived back at airport and minibus was there to pick us up in minutes. Will definitely use in 2 car parks again”
“Easy to find. Was met at reception. Parked car in a kind of block stow small warehouse. Handed keys in and made our way to airport. 10 mins walk. On return car was outside 'obviously been moved'. I get the keys thing as the car may have been moved numerous times for other uses to collect. Over all a good service. If you don't want anyone to drive your car use another car park and keep your keys with you but pay another £30 ish. Car was fine on collection.”
“Car park very good,the only criticism i have is the marking of the areas needs to be more prominent. We arrived when it was dark and we struggled to see the signs”
“No problem whatsoever. Parked, was dropped off at the airport and on return was collected straight away to pick up my car. Driver was very kind and helpful.”
