“I pre paid for this parking a month before using it. On the morning it did not work as it said pre booking didn’t need a ticket. There was no one to speak to and the only way to get in was to get a ticket. When leaving my outstanding balance was 85 pound to pay on Christmas Eve even though it says 45 pound on the sign and this was on top on the 45 pound I have previously paid. So in total I paid £130 pound to park for 2 nights!!”
Thanks for your feedback. After looking into this, you went to the long stay car park and parked there, rather than the drop off point to meet the driver who would take your car to the car park, then bring it back on your return. I.e. you parked in the wrong place and didn't call the driver on the contact number provided on your booking confirmation email which is not the fault of Parking Up or the car parking provider.
“Early morning drop off, of my car. Staff were waiting and knew of my car details. Quick signature and key drop off. Short walk to airport. I returned to find my car and keys ready, another quick signature and off I went. No complaints and very happy with the service and cost.”
“Used this company for a few years now no problems what so ever, would highly recommend them.. Fabulous service always pleasant and friendly thank you 😊”
“Going to the airport was fine. Pick up was terrible. Told us to wait where we were dropped off then called to say they were about 600 yards away or else they would have to pay to get through barrier. We were willing to pay but not given the option. Driver was then rude saying he was in a rush and drove back like a nutter. Not impressed!!!”
Thank you for your feedback. I’m sorry to hear this. We will speak to the car park to understand why this wasn’t offered to you and why the driver was not driving carefully. Please accept our apologies on this occasion.
Thank you for your feedback. There should have been a shuttle as this is a park and ride service. We will speak to the car park to understand why you did not have a shuttle to the airport. Please accept our apologies on this occasion.
“Good value but the directions given to find it were awful. I ended up in the wrong car park which I had to then pay to leave! Therefore it didn’t work out so cheap.”
