ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,519 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've order courier, but unfortunately he didn't showed up on the date they promised. He came the next day. No email, no any information about collection. I had to email and ask when can I expect courier 🤷”

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Posted 5 years ago

Hi, Thanks for taking the time to leave your review. I am sorry for the delay with this collection and am very glad you parcel was collected the next day and delivered on time. All the best, PD

Posted 5 years ago

“Great prices and options for insurance. Site a bit awkward if sending multiple parcels.”

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Posted 5 years ago

Hi, Thanks for taking the time to write your review. We are very happy you found our prices and options so good. We are always trying to make the booking process as easy as possible and will continue to do this for you. All the best, PD

Posted 5 years ago

“Message from Parcel Direct: Your order is due for collection on: 09-10-2020 Collections take place between 9am and 5.30pm But my parcel was never collected? And no email from Parcel Direct as to why.”

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Posted 5 years ago

Hi there, we apologize for the delay. I can see from your order that your Parcel was collected and is expected for delivery today. If you have any queries please email us at support@parceldirect.ie , All the best, PD

Posted 5 years ago

“Very friendly, good-natured driver, with the only problem being that he was a day later than we had been informed. Humans make mistakes, I know, and that's fine, but this is the reason for the three star review instead of five stars.”

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Posted 5 years ago

Hi Pete, thank you for taking the time to review our service. We apologize for the delay, I can see my colleague has sorted this for you. Apologies again, and thank you for the review. Please do not hesitate to reach out if you need any assistance in the future. All the best, PD

Posted 5 years ago

“Parcels promptly picked up in Dublin and arrived on time in Australia, however one parcel had been totally repackaged in a large flimsy cardboard box somewhere between the pick up of the goods in Dublin and arrival in Australia. When this repackaged box was opened, items were found to be free floating around the box and some items were broken. Follow-up was poor and despite numerous enquiries we have had no response from the Fed Ex insurance claim after 8 months. Paying for insurance appears to be a waste of money. Not sure whether the ultimate responsibility lays with ParcelDirect.ie or the shipper FedEx, however once your goods are shipped, it appears that the fait of your goods are at the mercy of the gods! .”

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Posted 5 years ago

Hi Ailish, Thanks for taking the time to let us know about your shipment and what happened with the repackaging. Sometimes the customs in certain countries will open packages to inspect them, which we have no control over. They should have repacked them with the care they deserved, but unfortunately in this instance they did not do this. I am very sorry about this. If you email my colleague at support@parceldirect.ie I will make sure this is looked at straight away. All the best, PD

Posted 5 years ago

“I would definitely use this company again. My parcel was picked up on Friday of the bank holiday weekend and arrived in Vancouver the following Wednesday. Superb service.”

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Posted 5 years ago

“Reasonable prices, too long a collection window of 9-5 for pick up of the parcel, should be able to offer a better window of time...”

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Posted 5 years ago

Hi Melissa, Thank you for our review. I am sorry to hear that the collection times may not suit, we have a convenient customer drop-off service where you can leave your parcel in store and the courier can collect from the staff. If you have any questions please get in touch. All the best, PD

Posted 5 years ago

“Very helpful staff over the phone, they did everything they could to help & were very professional. The website however was misleading as one of the drop off points I went to was no longer accepting packages from parceldirect. This was an inconvenience as I was carrying a parcel with a considerable amount of weight. When going to an alternate drop off location, the shop owner/manager was not very helpful at all. They refused to take the package without a print out of the confirmation number which I had a picture of & refused to hold the heavy package while I went to print out the requested confirmation page. Thankfully a printing service was close by. When I returned with the confirmation page he tried to make another fuss about not printing off the right page without a bar code but accepted the package with a less than satisfied look & took contact details as he said he doubted the courier would take the package with the confirmation page I provided from the website. I then contacted parceldirect by phone and again they were very helpful stating that the confirmation page had been updated and didn't include a barcode. They updated the dropoff location for the courier and provided us with a tracking number for the package. In summary, your customer service reps 5 stars, website 3 stars, drop off location reps 0.5 star.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to write a review. We are very sorry about that confusion with our website, the original store you chose had only just withdrawn from our services when you placed your order so they had not been removed from our site yet, they have now been removed. Unfortunately, some stores are still getting a bit confused about our labels as they used to be barcodes and then we changed them in the past few weeks. We have loads of stores around Ireland and we are currently working on calling each one to update them with the new process. They cannot accept parcels without this label even though you had a picture of the code, but the label means that any of the store workers are able to see this parcel and immediately see how long it has been in the store when they look at their device. This is why the store rep was weary of taking this parcel but we are happy he did take it in the end. We do apologise sincerely about the hassle with this, we are working very hard to ensure our stores are up to date. If you need any further assistance, our customer service team will be happy to help. All the best, PD

Posted 6 years ago

“Parcel collected no issues. Going to UK.... taking over a week and still not out of delivery yet.”

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Posted 6 years ago

Hi Robert, Thank you for taking the time to leave a review. I am happy that your parcel was collected perfectly fine. Would you be able to send us an email, we will need to have a look into this as it should have been delivered by now. Please get in touch and we will get this fixed for you. All the best, PD

Posted 6 years ago

“Had to phone to get them to collect as the day I ask for no one came but when they did it, was great and arrived in time to where Ihad sent it wll use again”

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Posted 6 years ago

Hi Yvonne, Many thanks for taking the time to review our business. We work hard to ensure that we deliver a quality service to all our customers. We look forward to your next parcel order with us. All the best, PD

Posted 6 years ago

“Communication with the company was good, though after waiting in all day long for the parcel to be collected, they never arrived. I received an email at 9.30pm apologising for the non collection, but at this stage i had wasted a whole day waiting in for nothing. I had paid on Wed evening for collection Friday and even with advance booking they never turned up. When i contacted them by email earlier in the day they responded straight away explaining that the drivers were very busy and that my parcel should be collected before 5.30pm, but as I previously stated it never was. Well i contacted them again a few times over the weekend and on Sun I was informed that they would get onto it 1st thing, but it wasn't till midday Mon that I received a call saying they would defiantly collect the parcel before 1pm, they didn't. They did eventually pick it up on Mon afternoon, and even after all the mishap they did manage to get the parcel delivered on the day it needed to be there by, which i suppose is acceptable.”

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Posted 6 years ago

Hi there, Many thanks for taking the time to review our parcel delivery service. Even though we have been exceptionally busy this Christmas, we always work hard to ensure that every parcel reaches it's destination in time for Christmas. We are looking forward to your next order with us. All the best, PD

Posted 6 years ago

“I want to thank and give every compliment to the owner of Katie’s Newsagents in Mallow Who helped me all the way with getting this parcel sent. It wouldn’t have happened without his great help but I hope I will be able to complete the transaction myself the next time.”

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Posted 7 years ago

Hi Brid, Thank you for your kind review of our Store Partner, Katie's Newsagents, in Mallow, Co. Cork. When selecting our retail partners, we always strive to align ourselves with partners who provide an excellent level of customer service. We are looking forward to your next parcel order with us. All the best, PD

Posted 7 years ago

“There is still room for improvement.”

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Posted 7 years ago

Hi there, Thank you for your review. We noticed from your order that your order was successfully completed in the 24hours as agreed. It was collected on Monday 23rd July and delivered next day to the UK on Tuesday 24th July, but we are constantly looking at ways to improve our service for you. All the best, PD

Posted 7 years ago

“Easy to arrange for collection and payment online. Quick response time by customer service.”

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Posted 7 years ago

Hi there, Thank you for the review. Our customer service team are always happy to help and trained to deal with your queries. All the best, PD

Posted 7 years ago

“Never used parcel direct to my knowledge .”

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Posted 8 years ago

ParcelDirect.ie is rated 4.5 based on 3,519 reviews