PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,890 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivered on time”

Helpful Report

Posted 3 years ago

Hi Amjeed, Thanks for your review and kind words. We're delighted to hear you received an excellent and timely service from us! Best regards, PalletOnline

Posted 3 years ago

“Booking and payment system is fine.However when actual pick up is due ,things go wrong.No flexibility I informing the pick up of actual time -only could be between 09.00 and 18.00. Sub contractor arrived too late in one day and came with a broken tail lift late the following day.Finally did the pick up at the third attempt. Drop off was ok.”

Helpful Report

Posted 3 years ago

Hi David, Many thanks for taking the time to write your review. I'm very sorry to hear about the delays with your booking. I've checked our systems, and I can see that, sadly, the collection depot were unable to attempt pick up on two occasions. A failed collection can happen for many reasons, including high freight volumes, driver sickness and traffic. In this case, we had issues with our tail lift, which is why we were unable to collect your goods a second time. I'd like to assure you that the network operates superior systems, and incidents like this are extremely rare. To conclude, I'd first like to apologise for the inconvenience these delays have caused you. Sadly, we are unable to guarantee any collection or delivery dates due to the sporadic nature of logistics. A failure due to issues with our equipment happens in a very small number of our bookings, and does not reflect our usual, exceptional standards in any way. Kind regards, PalletOnline

Posted 3 years ago

“I found the company to be considerate and their handling and delivery faultless”

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Posted 3 years ago

Thank you for your kind words, Robert! We're delighted to hear you received a faultless service from us. Best regards, PalletOnline

Posted 3 years ago

“Used PalletOnline several times now and had no problems at all which is very unusual for a courier company. Simple, effective, reliable service at a good price.”

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Posted 3 years ago

Hi Neil, Thanks for your kind words and great review. We're delighted to hear we're able to provide you with a reliable service! Best regards, PalletOnline

Posted 3 years ago

“A really good and effective service by all involved from start to finish, from first contact to 'item' being picked up, then being dropped off all when said and on time, top service”

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Posted 3 years ago

Hi Patrick, Many thanks for your 5 stars and kind review. We're delighted to hear you received an excellent and effective service from us! Best regards, PalletOnline

Posted 3 years ago

“My first time using PalletOnline and I was very pleased with the whole process and especially Fran in customer service who helped me via live chat. I will use PO again and would definitely recommend. Thanks.”

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Posted 3 years ago

Hi Adam, Many thanks for your super kind words - it's great to hear you were happy with our service! I'll make sure to pass your feedback on to Fran. Best regards, PalletOnline

Posted 3 years ago

“The driver when collecting the pallet was really helpful! He helped me put the items on the pallet! Great service and really efficient!”

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Posted 3 years ago

Hi Kyriacos, Many thanks for your kind words and 5 star review. We're thrilled to hear you received a great and efficient service from us; it's what we do best! Best regards, PalletOnline

Posted 3 years ago

“Sorry to give 1 star but it took you 3 days to pick up and then when pallet was eventually collected you didnt deliver so our customers contracts were on site for 3 days . My company lost £100 which had to be refunded and some reputation.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to write your review. I'm sorry to hear about the issues you've had with your booking. I'd like to start by assuring you that delays like these are extremely rare, and do not reflect our usual, industry-leading service levels and success rates. Occasionally, things can go wrong in logistics, and oftentimes, this is out of our control. Because of this, we can never guarantee collection or delivery dates, but I understand how frustrating it can be when these things occur. Delays like these can be caused by a multitude of things, such as driver sickness, traffic and the capacity of each depot. Looking at your booking, I can see that my colleague has kindly refunded you the full cost as a goodwill gesture. To conclude, I'd like to apologise for the multiple issues you've experienced with this booking, and I'd like to reiterate that this in no way reflects our usual, exceptional standards. I can see that your goods have been delivered safely. If you have any further questions regarding this booking, please don't hesitate to get in touch via Live Chat. Best regards, PalletOnline

Posted 3 years ago

“My collection has not yet happened - it was booked on Friday and it is now Monday.”

Helpful Report

Posted 3 years ago

Hi Adrian, Many thanks for taking the time to write your review. I'm sorry to hear about the delays. I've looked into this, and I can see that, sadly, the collection depot were unable to collect your goods on the Friday as first planned. Delays are sometimes unavoidable in logistics, and many factors can contribute to this, including driver shortage and sickness, traffic levels and freight volumes. Unfortunately, the collecting depot didn't notify us that they wouldn't be able to pick up the goods until after our offices closed on Friday, which is why we haven't been in touch sooner than today. I can see that we've been able to reschedule collection for today and upgraded the delivery to ensure the goods are still delivered on the day requested. To conclude, I'd like to apologise for the delays and lack of communication and would like to reiterate that this does not reflect our usual, industry-best standards. If you have any further questions, please don't hesitate to get in touch. Best regards, PalletOnline

Posted 3 years ago

“Booked and paid service brilliant”

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Posted 3 years ago

Thank you for your review, David. It's great to hear you received a brilliant service from us! Best regards, PalletOnline

Posted 3 years ago

“Very happy with the service Driver was very helpful at both ends”

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Posted 3 years ago

Hi Charlie, Thank you for your kind words and review. We're thrilled to hear you were happy with our services! Best regards, PalletOnline

Posted 3 years ago

“Excellent service Communication, organisation, all reliable and the cost very reasonable indeed.”

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Posted 3 years ago

Hi Christine, Thank you for your kind words and 5 stars. We're delighted to hear you received a great service all-round! Best regards, PalletOnline

Posted 3 years ago

“I was scratching my head how to get 2x antique cannons from Barnstable to Belfast. Found Palletonline and in 4 easy steps I had it organised. Delivery took about a week but I was able to track the items ok. Thought prices were very reasonable. Only hiccup was I took the day off work to await delivery but the freight handlers in Belfast were a day late with it and neglected to let me know. No issue with Irish Sea customs either, will certainly use again.”

Helpful Report

Posted 3 years ago

Hi Peter, Many thanks for your very kind words. We're delighted we were able to get your delicate goods delivered to Belfast using our international service! While delays are rare with PalletOnline, factors such as traffic levels, freight volume and driver sickness can occasionally affect this. We're sorry to hear our handlers in Belfast were unable to get your goods out on time, but I'm happy to see they were delivered safely the next day. We hope to see more bookings from you in the future! Best regards, PalletOnline

Posted 3 years ago

“Very impressed from start to finish, was picked up on time , and delivered a day early , A****”

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Posted 3 years ago

Hi Andy, Many thanks for your 5 stars and kind words. We're thrilled to hear you were impressed with our service! Best regards, PalletOnline

Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

Thanks for your kind words, James! Best regards,# PalletOnline

Posted 3 years ago

“Professional & efficient service provided. Very happy customer.”

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Posted 3 years ago

Hi Carrie, Thank you for your kind words and review. It's great to hear you're happy with our services! Best regards, PalletOnline

Posted 3 years ago

“Service from start to finish was second to none .”

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Posted 3 years ago

Thank you for your kind words, Stephen! We're thrilled to hear you received an excellent service from us. Kind regards, PalletOnline

Posted 3 years ago

“I can't lie, it is expensive but it's worth it and I was glad to find a service to ship my engine across the country within 2 days. Thank you :)”

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Posted 3 years ago

Hi Ksawery, Many thanks for your review; it's great to see we were able to ship your engine without any issues. It's what we do best! Here at PalletOnline, we like to focus less on being the cheapest service on the market, and more on our outstanding customer support, which I hope was evident. We hope to see more bookings from you in the future, Ksawery! Best regards, PalletOnline

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for your 5 stars and kind words, Mariyana! Best regards, PalletOnline

Posted 3 years ago

“Driver came to collect when expected. Not heard anything from customer but assuming it all got there fine.”

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Posted 3 years ago

Hi Matthew, Many thanks for your review and 5 stars. I've just checked our system and can confirm this was signed off as a successful clean delivery. It's great to hear everything went smoothly for you! Best regards, PalletOnline

Posted 3 years ago

PalletOnline is rated 4.7 based on 1,890 reviews