PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,873 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book. Resolved a problem with the packing without any issues. Very responsive when communicating on the chat channel.”

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Posted 10 months ago

Thanks, Julian! Glad the booking was easy and that we could help sort the packing issue quickly. Great to hear the chat team were responsive too. 🚛👍

Posted 10 months ago

“Great service, was easily able to change the delivery date via online chat. Had a call 20mins before which was great - lovely guy very helpful with putting item in place. Will use again!”

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Posted 10 months ago

Thanks, Dean! Glad to hear you found it easy to change the delivery date via online chat and that the driver was helpful. Appreciate your support - looking forward to helping you again! 🚛👍

Posted 10 months ago

“Excellent service”

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Posted 10 months ago

Thanks, Andy! Glad you had an excellent experience. 🚛👍

Posted 10 months ago

“Missing parts of the delivery”

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Posted 10 months ago

Hi Ed, sorry to hear there were missing parts in your delivery. We haven’t received any contact about this, but please reach out to our team so we can investigate and assist you. 🚛👍

Posted 10 months ago

“Seamless from start to finish, easy collection and delivery. The booking system is simple and user friendly. Would highly recommend.”

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Posted 10 months ago

Thanks, Stuart! Glad to hear everything went smoothly and that the booking system was easy to use. Appreciate the recommendation! 🚛👍

Posted 10 months ago

“I wasn't impressed overall. Delivery was due for Friday 14th, I was informed on the Thursday my goods would be delayed untill Tuesday 18th. I was given the option of collecting on Friday from the docks which I did at great expense to myself, I asked for a partial refund due to me travelling 80 miles at 9pm to collect and was declined that option.”

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Posted 10 months ago

Hi Gareth, we appreciate your feedback and understand the frustration caused by the delay. The initial holdover before shipment was beyond our control, and the subsequent delay was due to the Northern Ireland bank holiday. We did attempt to arrange a Saturday delivery with the depot, but unfortunately, this was not possible. The next available delivery date was Tuesday, which we offered, along with a further discount for future use. While we have the highest on-time delivery rate in the industry, delays can sometimes occur, and unfortunately, we are unable to claim a refund from the network in such cases. We appreciate your understanding and your business.

Posted 10 months ago

“Turn up ontime if you book a before 1pm slot.”

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Posted 10 months ago

Hi Pamela, your delivery was booked as a pre-10:30am slot, and we arrived on-site at 10:04am. If there was any confusion, we’d be happy to clarify. Thanks for your feedback! 🚛👍

Posted 10 months ago

“Easy to book, quick and efficient service with helpful friendly staff. Will definitely use again.”

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Posted 10 months ago

Thanks, Paul! Glad you found the booking process easy and the service quick and efficient. We appreciate your support and look forward to helping you again! 🚛👍

Posted 10 months ago

“Easy online order. And swift delivery”

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Posted 10 months ago

Thanks, Christine! Glad you found the ordering process easy and the delivery swift. 🚛👍😊

Posted 10 months ago

“Great value. Excellent service.”

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Posted 10 months ago

Thanks, Lee! Glad you found the service excellent and great value. 🚛👍😊

Posted 10 months ago

“I ordered delivery and was very pleased! Everything was done quickly and efficiently. The courier arrived on time, everything was in excellent condition. I recommend it to everyone!”

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Posted 10 months ago

Thanks, Valerii! Glad you were pleased with the service and that everything arrived on time and in excellent condition. Appreciate the recommendation! 🚛👍😊

Posted 10 months ago

“Excellent service and delivery highly recommended.”

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Posted 10 months ago

Thanks, Vincenzo! Glad you had an excellent experience. Appreciate the recommendation! 🚛👍😊

Posted 10 months ago

“Brilliant company would use again for any deliveries I need”

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Posted 10 months ago

Thanks, Tony! Glad to hear you had a great experience. We look forward to helping with your future deliveries! 🚛👍😊

Posted 10 months ago

“We specified 'residential' on the bookong. We often have haulier deliveries to our address ( a business ) the driver was not able to get to our main entrance. His first words were " my pallet truck has no power it will have to be off loaded and left where it is and not moved " It blocked the pavment. His attitude was so negative. We pay for a sevice in a sector where there is no shortage of competition and almost always the drivers make effort to do their best. This was not the case sadly.”

Helpful Report

Posted 10 months ago

Hi Nick, thanks for your feedback. We can see that your goods were collected and delivered on time, but we weren’t informed of any issue beyond this review. If you had reached out at the time, we could have worked with the depot to find a resolution. The drivers work for depots within our network rather than directly for us, and while most feedback is positive, we always welcome comments (positive or negative) so we can pass them on to the depots and ensure the best possible service. Sorry to hear this experience didn’t meet expectations, and we appreciate you bringing it to our attention. 🚛

Posted 10 months ago

“Very good service and website. My first time using a pallet delivery. I needed picking up from a residential address, and felt a little daunted at using this service. I needed advice on packing and also a date change, and the 'chat' function was really effeicient and helpful.”

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Posted 10 months ago

Thanks, Lyn! Glad to hear your first pallet delivery experience went smoothly. It's great that our chat team was able to provide helpful advice and assist with your date change. Appreciate your feedback! 🚛👍😊

Posted 10 months ago

“failed to collect on agreed date, failed to inform us you were not collecting. £3k of kit left outside overnight, unsecure, as a result of your poor practices”

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Posted 10 months ago

Hi Ian, sorry to hear about this. Unfortunately, we were not notified by the depot of the collection failure on the day, but as soon as we identified the issue through our internal scanning, we reached out. Please note that collection dates are based on best endeavours, as stated at the time of booking, and while we have the best on-time collection rate in the industry, they are not guaranteed. For security, we always advise against leaving a pallet outside overnight. If you'd like to discuss this further, please get in touch with our team. 🚛

Posted 10 months ago

“Fantstic service at point of collection the right size vehicle was used and the driver had tail lift and pallet truck to load the engine on to vehicle. have not heard any issues with delivery customer left poitive feedback with ebay on engine so can only assume everything was great at delivery. Driver at point of collection and delivery called to update on progress of delivery. Hioghly recomened.”

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Posted 10 months ago

Thanks, Mark! Great to hear the right vehicle was used for collection and that everything went smoothly. Sounds like the delivery was spot on too, given the positive feedback from your customer. Appreciate your recommendation! 🚛👍

Posted 10 months ago

“Thank you, for your hard work guys.”

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Posted 10 months ago

Thanks, Vaclavs! We appreciate your kind words and support. 🚛👍😊

Posted 10 months ago

“Very efficient and drivers are friendly and helpful 5 *****”

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Posted 10 months ago

Thanks, Regina! Glad you found the service efficient and the drivers friendly and helpful. Appreciate the 5 stars! ⭐⭐⭐⭐⭐🚛👍

Posted 10 months ago

“Great service from start to finish, delivery driver was nice chap , only thing that needs improving is a eta on arrival of collecting good but besides that I’d use this over most pallet company’s”

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Posted 10 months ago

Thanks, Kade! Glad you had a great experience and found the driver helpful. We appreciate your feedback on providing an ETA for collections - it's something we’ll continue working on. Great to hear you’d choose us over most pallet companies! 🚛👍

Posted 10 months ago

PalletOnline is rated 4.7 based on 1,873 reviews