Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Unit 6 Severn Farm Industrial Estate Welshpool, OutdoorToys.com, Powys
Rating: 4.69

4.7 Rating 4,742 Reviews

94 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0168 621 2009

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Unit 6 Severn Farm Industrial Estate Welshpool,
OutdoorToys.com
Powys
SY21 7DF

Write Your review

Tell us how Outdoor Toys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased this Wendy house a few months ago and I love it, the only downside is the length of time it takes to build! I dread to think the amount of hours it’s taken to build this and the instructions are really poor! We actually had to get a replacement door because the split door just did not fit properly! So I would recommend anyone to NOT get the split door! The fence has taken ages to get up too! It’s just been a slog but I do love the end result and it feels very good quality!”

Helpful Report

Posted 4 years ago

“I have recently purchased the Rebo double swing which Is perfect for my 4yr old and 10 month old baby. It is also a great size for my limited garden. You NEED to buy additional ground pegs (which is recommended by outdoor toys) but this is not stated in the product description that you have to purchase separately (stated on instructions in product box) I have now ordered these but will have to pay the costly delivery cost twice now. I think it would help future customers to have this noted on the product description.”

Helpful Report

Posted 4 years ago

“David our delivery driver was really amazing. Such a kind man who helped me with everything. Checked it off with me so I knew everything was there and couldn't have been more helpful.”

Helpful Report

Posted 4 years ago

“I ordered a kids waltzer on Monday and it’s just arrived took only 2 days delivery .. no problems with email communication what so ever. Extremely fast delivery”

Helpful Report

Posted 4 years ago

“I was needing a charger for a electric dirt bike I bought 2 year ago I thought would hsve been hard to find but I got in touch and these people acted straight away and sent me a link for my sons charger, I'm now waiting for it to be delivered Very helpful staff”

Helpful Report

Posted 4 years ago

“Bought this good quality climbing frame for a 3 year old. It was delivered and unloaded with care. Really good quality and good instructions. It did take a little longer to arrive than I expected but we’ll worth the wait.”

Helpful Report

Posted 4 years ago

“Made an order 2 weeks ago, and paid for a 3-7 day delivery. Still waiting, have sent an online enquiry form. No response and emailed the info@ email address, again with no response. I've just spent 1 and a half hours trying to get from number 18 in the queue to the phone line finally being connected, for then the call just to ring out. Had to put the phone down, as clearly nobody in the office to take the calls. I NEVER leave bad reviews, but I am just quiet frustrated that I can't gain a response from the company, this was meant to have been a 3rd & 1st birthday present (and an expensive one) for my daughters, who have been sadly disapointed by it's non arrival.”

Helpful Report

Posted 4 years ago

“Poor order updates . Ordered for my daughters birthday , delivery was 7-14days . After 3+ weeks no delivery update , no email response and very difficult to contact through phone call : a week of phone calls , each person telling me different updates . 4 weeks and awaiting delivery !”

Helpful Report

Posted 4 years ago

“No communication at all since order. Should have been delivered by now and nothing. Queue on phone line is 26 people not holding for that long. No live chat on website and they don't reply to emails. Absolutely shocking.”

Helpful Report

Posted 4 years ago

“Not able to get through on phone line. Delivery that was paid for hasn't happened. Delivery that was promised in chat function has not happened. Product was ordered well in time for child's birthday. Hugely disappointing company, website and awful customer service. Do not use this company.”

Helpful Report

Posted 4 years ago

“Easy to use website”

Helpful Report

Posted 4 years ago

“Order placed 3 weeks ago along with a 3-7 day delivery. Item still hasn't arrived. Contact after 2 weeks to be told its being sent however still hasn't arrived. Waited for hours in a call waiting queue to be cut off at the last minute.”

Helpful Report

Posted 4 years ago

“Easy to use, all products fully described...”

Helpful Report

Posted 4 years ago

“These products are superb quality and the customer service is excellent. The swing looks perfect in the garden as it blends in with colours of the trees fences and Summerhouse.”

Helpful Report

Posted 4 years ago

“Great website. Swing set and frame really good quality. Easy to assemble. Quality excellent. Payment easy to use. Great to be able to purchase a product that is British Made. I agree with one of the reviews, that the stakes should be included with the swing. I suppose this would put the cost up for some people. Perhaps they should be shown as an option when purchasing the swing set. I only saw stakes available because i was looking at all the other products. Keep the British flag flying.”

Helpful Report

Posted 4 years ago

“Very quick and easy”

Helpful Report

Posted 4 years ago

“The slide was just what my granddaughter wanted and it arrived on time. Perfect!”

Helpful Report

Posted 4 years ago

“Website easy to navigate and ordering very easy. I cannot wait to receive these goods for my little grandchildren. Hopefully they will not disappoint.”

Helpful Report

Posted 4 years ago

“This is a nice company to deal with first class service”

Helpful Report

Posted 4 years ago

“Good car easy to order all features included”

Helpful Report

Posted 4 years ago

Outdoor Toys is rated 4.7 based on 4,742 reviews