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Origin Architectural Reviews

4.8 Rating 330 Reviews

96 %

of reviewers recommend Origin Architectural

Company Reviews

Product Reviews

4.8

Based on 330 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Robyn. She was so friendly and helpful. All the information that I needed was supplied quickly and all my questions were answered fully. She even suggested things I hadn't thought of. She was the reason I went with this company as opposed to other similar suppliers”

Posted 1 year ago

“Heard about Origin through a friends recommendation. Couldn’t be happier with the service and quality of the products. Robyn and Nicole have been very helpful throughout. Would recommend!”

Posted 1 year ago

“Troy did a fantastic job specifying and helping us with our privacy screen. We are really delighted with the end result. It was a bespoke balustrade and Troy couldn't have done more to help us in ensuring that the balustrade was safe and looks great. We couldn't be happier the end result”

Posted 1 year ago

“Found the company in a google search looking for a balustrade and handrail for a raised deck area. From the first contact to last the service provided by Origin was outstanding. Robyn provided first class support in the design and ordering process and when I sent a photo of packaging damaged by the courier, it was Robyn that noticed a handrail had been bent. She immediately arranged a replacement which arrived in perfect condition. I was wary about paying for everything up front, including the glass and not ordering the glass until the steelwork was installed. However I had nothing to worry about. Everything arrived when Robyn said it would and now it is installed we are delighted with it. I would recommend Origin without hesitation - I wish we had used them for our internal handrail... Its not that often you find a gem of a company with quality products and great service - this is one!”

Posted 1 year ago

“probably the most helpful company I have dealt with during the 18 month build of 2 new builds.”

Posted 1 year ago

“Nicole was very professional, being helpful and informative, any questions technical or design were answered quickly. The warehouse staff were very helpful when I collected the non glass items to fit before receiving the glass. The quality of the product is excellent and I would highly recommend Origin Architecture, an excellent experience.”

Posted 1 year ago

“Would highly recommend Origin Architecture. Extremely professional, a very rapid service. Superb communication throughout the design and purchase of our bespoke 2nd floor balcony. Nick Watson was always available to answer any questions. The quality of the system is excellent. Many thanks to Nick at his meticulous team.”

Posted 1 year ago

“The bespoke balcony glass looks amazing. It was a small but complex project in North Wales, and Nick took a lot of care to get the details right, liaising with my architect. It all had to be specially cut to size, including along a few steps down. I would 100% recommend Origin Architectural.”

Posted 1 year ago

“Before and after sales information first class. Nicole couldn't have been more helpful and informative. Nothing was too much trouble and any questions were answered within a few minutes. The quality of the product was excellent and delivered as specified. An excellent experience all round and a wonderful end product!”

Posted 2 years ago

“Great help throughout project could not do enough for advice and technical support. Nick Watson was hands on all the way through and i would fully recommend their service”

Posted 2 years ago

“First class service ,felt valued as a customer which is unusual these days,Dealt with Gareth and nothing was too much trouble. Have already recommended origin.”

Posted 2 years ago

“The service was superb. Everyone was so helpful and patient with us. The product purchased was excellent quality and exceptional value compared to other suppliers.”

Posted 2 years ago

“Efficient knowledgeable and great quality- We fitted this balcony ourselves but without Nicole Hixon’s st class help and knowledge it would have been hard work!! - nothing was too much trouble as you can imagine we needed this spot on and made many phone calls! Delivery was quicker that quoted which was a bonus for us”

Posted 2 years ago

“Excellent price and everything delivered on time and as agreed. Would highly recommend”

Posted 2 years ago

“We had a new mezzanine installed which required a balustrade. From the moment I engaged with Nick Watson at Origin I knew we would be in safe hands. Blown away by the quality of the products and the service. I'm so glad we went with Origin Architectural. They always answer the phone and seem to care about the service and quality they deliver. Any issues were dealt with promptly. Five stars!!!!”

Posted 2 years ago

“Absolutely outstanding support from this company, especially Nick, who has been amazing! Juliet received and is due to be fitted. Can't wait to see the finished product! Cannot recommend highly enough.”

Posted 2 years ago

“Fantastic and fast customer service.”

Posted 2 years ago

“We liaised with Robyn and was impress with both the service and price (over £2k cheaper than a competitors). We ordered a juliet balcony in 22mm glass (as a single x2 bonded central laminated pieces) that came in just under 3m by 1.1m and weighed nearly 200kgs. We need to organise a crane to lift in place and Robyn was excellent in keeping us updated with both the dispatch and delivery info. The driver too was very helpful and called ahead of arrival so we could coordinate with the crane. We used the Skyforce system, which Robyn sent (at her suggestion) ahead of the glass so we were able to get the frame carefully and accurately attached the aluminium frame ahead of the glass arrival. All in all one of the best parts of our project, both in terms of ordering, delivery and installation. If only every other element had gone so smoothly! I cannot thank Robyn and her team enough at Origin Architecture – and a special thanks to the delivery driver who also helped to unload!”

Posted 2 years ago

“Just finished installing my glass balustrade from Origin. Fantastic results, everything went to plan thanks to the support from Robyn and the warehouse staff. All deliveries were on time and as specified - would certainly recommend the company”

Posted 2 years ago

“From the moment I contacted Origin, I was comfortable with their knowledge and experience to ensure my rear Balcony and balustrade was a success. The service Provided by Robyn was concise and always excellent from start to finish. The specification process was made so easy. Deliveries of metalwork and Glass were split between my steel fabricator and home; all were correct and on time. Robyn was always available for any questions I had and provided the answers immediately, perfect; I wouldn't hesitate to work with Origin again.”

Posted 2 years ago

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Origin Architectural is rated 4.8 based on 330 reviews