Origin Architectural Reviews

Name: Origin Architectural
Rating: 4.80

4.8 Rating 330 Reviews

96 %

of reviewers recommend Origin Architectural

Company Reviews

Product Reviews

Metrics

4.8

Based on 330 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their product is excellent and they acted throughout in a prompt, professional and timely manner.”

Helpful Report

Posted 1 year ago

“I was unsure about balustrade, It's not something I have ever thought about having until we completed our back garden. I contacted Origin Architectural for some help and advice. Ashley was quick at providing all the information I needed, from building my balustrade on a visual 3D drawing to supplying all the material I needed to complete the Job, I must say it's been an ease and I will certainly be recommending Origin Architectural to Friends and Family. Hats off to Origin Architectural & Ashley.”

Helpful Report

Posted 1 year ago

“Amazing customer service, the staff have been brilliant, in particular Ashley, a big thank you to you. I haven’t received the glass yet but I’ve been advised it’ll be quick . I’ve been wanting a glass balustrade for a long time and I’m sure this won’t disappoint.”

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Posted 1 year ago

“We have been delighted with the product and service we received from Origin Architectural. We had a fairly large balcony and the quote we received was highly competitive yet the balustrades are of a very high quality. The fitting was easy for our builder and I was also impressed with the customer service (I had to call with several queries which were answered straight away). So yes I would definitely recommend highly.”

Helpful Report

Posted 1 year ago

“Great company to deal with, good knolledge, friendly and helpful, allways there answere questions and give advice.Very Good.”

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Posted 1 year ago

“Just finished installing my balustrade and absolutely love it! The quality of the product is great. Dealt with a couple of people when ordering and everyone was incredibly helpful and friendly. Have already recommended!”

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Posted 1 year ago

“Great help from the team at origin. Made the process smooth and easy. Love it now my posts are installed they look amazing. Would 100% recommended to anyone looking to buy a balustrade.”

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Posted 1 year ago

“Excellent service thanks to Troy. Glass all arrived on time but had to re-order one piece due to a misunderstanding on my part. Will deffo order again. Top quality”

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Posted 1 year ago

“Hi, I dealt with Troy and He provided an excellent service. He advised on technical matters, practical matters and kept me briefed on progress and delivery. By any means an excellent service from Troy. I will be ordering from origin again in near future, keep up the great work Troy. Mario”

Helpful Report

Posted 1 year ago

“With so many suppliers available to us it's noticeable when one stands out because of excellent service and a pro-active performance. Right from the time of our first enquiry through to the placement of our order and then follow up with regard to queries and final delivery - Origin Architectural were outstanding. Well done!”

Helpful Report

Posted 1 year ago

“I have ordered a small balustrade from Origin Architectural and I have collected all materials from them. Very happy to deal with them - all gone smoothly and professional. My balustrade assembled last week and I love it. Highly recommend this company.”

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Posted 1 year ago

“First class and friendly service”

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Posted 1 year ago

“Hi, I dealt with Nicole and she provided an excellent service. She advised on technical matters, practical matters and kept me briefed on progress and delivery. By any means an excellent service from Nicole and Origin”

Helpful Report

Posted 1 year ago

“The whole experience of dealing with Origin was fantastic. My main contact was Robyn who was extremely helpful and friendly. I also had some contact with Nicole who was also very helpful and friendly. Telephone and email contact was very fast and nothing was too much trouble for Robyn. I used the online design tool to generate an initial quote which was very easy. I actually went into Leeds to look at some components, ask advice about installation and finalise the design and components needed. I was so impressed that I placed the order there and the friendly warehouse staff had loaded the stainless posts and smaller components into my car within 10 minutes. Going into Leeds was not really necessary as the telephone and email communication with Origin is superb. The long stainless handrails arrived next day. Having watched the video link supplied by Robyn, I installed the 3 sided balustrade myself onto my new timber balcony (With some assistance from my wife.) I class myself as a competent DIY'er. I measured for the glass after fully installing the posts and handrail, using Robyn's measuring advice. The glass arrived quickly and fitted perfectly. Even the glass delivery driver was very helpful. The quality of the Origin balustrade is excellent. Many people have already admired it and commented about the high quality. Origin are completely transparent with everything. They are one of the best companies I have ever dealt with and would not hesitate to recommend to anyone looking to buy a balustrade.”

Helpful Report

Posted 1 year ago

“Fantastic service received by Nicole Hixon. She went out of her way to assist us and was patient when our planning consent was pending and when it got altered. She always replied promptly and nothing was an issue for her. Very professional and a pleasant person to deal with. I would highly recommend her and Origin Architectural. A very happy customer.”

Helpful Report

Posted 1 year ago

“supplied banister rails swiftly and exactly what was ordered, very efficient and friendly service.”

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Posted 1 year ago

“I required a 3 sided screen around a patio dwarf wall. Origin's on line planning tool was a great help to visualise my needs. Ashley was really helpful talking me through the options to agree final sizes and specs. The (shortened to suit) posts arrived the day after order, allowing me to get them placed and confirm cut glass sizes to Ashley before I go on holiday. Excellent service and a reasonable price. Recommended.”

Helpful Report

Posted 1 year ago

“The service from Nick and his team is excellent. They have supported us with designing and spec'ing various sets of glass and stainless systems, all of which have been great quality. Delivery is quick and efficient. would certainly recommend.”

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Posted 1 year ago

“Great service from Ashley, reassured me the application was correct for my project. Product information and specification was spot on. Looking forward to installing and enjoying the balustrade.”

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Posted 1 year ago

“Great service from Nick, My order wasn't really standard and he was thorough and helpful. Balustrades look great now fitted and I saved a few pennies by going down this route rather than supply and fit company.”

Helpful Report

Posted 1 year ago

Origin Architectural is rated 4.8 based on 330 reviews